From the Unknown to the Known

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This presentation was given at PharmaBio Med 2010. It explores the challenges associated with being a knowledge worker in the digital age.

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From the Unknown to the Known:Knowledge management for the digital age

Pharma Bio Med 20108th – 10th November Ben Gardner

DISCLAIMER

The opinions expressed in this talk are all my own and in no way can be considered to represent those of Pfizer

Ben Gardner

Information R/evolution

http://www.youtube.com/watch?v=-4CV05HyAbM Ben Gardner

The format of content is changing

Ben Gardner

We live in exponential times

Ben Gardner

Clay Shirky - http://www.shirky.com/writings/ontology_overrated.html

Network information is very different

Ben Gardner

Democratisation of Technology

Ben Gardner

New Capabilities

Ben Gardner

It’s all about conversations

“It’s not about technology its about culture”Ben Gardner

Narrative Story Telling

Ben Gardner

Cynefin frameworkU

nst

ruct

ure

d

Stru

ctu

red

Ben Gardner

Cynefin frameworkU

nst

ruct

ure

d

Stru

ctu

red

Low Abstraction

High Abstraction

Ben Gardner

Cynefin framework

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Codify learning's

Ben Gardner

Cynefin framework

Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Test and refine hypothesis

Codify learning's

Ben Gardner

Cynefin framework

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight Test and refine hypothesis

Codify learning's

Ben Gardner

Cynefin framework

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight Test and refine hypothesis

Codify learning'sImpose order on the chaos

Ben Gardner

Chaotic

Cynefin framework

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight Test and refine hypothesis

Codify learning'sImpose order on the chaos

Ben Gardner

Cynefin framework

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight Test and refine hypothesis

Codify learning'sImpose order on the chaos

Ben Gardner

Cynefin framework

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight Test and refine hypothesis

Codify learning'sImpose order on the chaos

http://www.cognitive-edge.com/articledetails.php?articleid=13Dave Snowden Ben Gardner

Cynefin: Knowledge building - Activities

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Ben Gardner

Cynefin: Knowledge building - Activities

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Impose order on the chaos• Search• Experiment• Survey

Ben Gardner

Cynefin: Knowledge building - Activities

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’

Impose order on the chaos• Search• Experiment• Survey

Ben Gardner

Cynefin: Knowledge building - Activities

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’

Test and refine hypothesis• ‘Put flesh on the bones’• Aggregate understanding

Impose order on the chaos• Search• Experiment• Survey

Ben Gardner

Cynefin: Knowledge building - Activities

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’

Test and refine hypothesis• ‘Put flesh on the bones’• Aggregate understanding

Impose order on the chaos• Search• Experiment• Survey

Ben Gardner

Cynefin: Knowledge building - Activities

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’

Test and refine hypothesis• ‘Put flesh on the bones’• Aggregate understanding

Codify learning's• Formally present learning's• Produce publication

Impose order on the chaos• Search• Experiment• Survey

Ben Gardner

Cynefin: Knowledge building – E2.0 tools

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Ben Gardner

Cynefin: Knowledge building – E2.0 tools

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Impose order on the chaos• Search

Ben Gardner

Cynefin: Knowledge building – E2.0 tools

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking

Impose order on the chaos• Search

Ben Gardner

Cynefin: Knowledge building – E2.0 tools

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking

Test and refine hypothesis• GTDware• Team Wiki• Team Blog

Impose order on the chaos• Search

Ben Gardner

Cynefin: Knowledge building – E2.0 tools

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking

Test and refine hypothesis• GTDware• Team Wiki• Team Blog

Codify learning's• Corporate wiki• Podcast/Vodcast/Slidecast

Impose order on the chaos• Search

Ben Gardner

Cynefin: Knowledge building – E2.0 tools

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking

Test and refine hypothesis• GTDware• Team Wiki• Team Blog

Codify learning's• Corporate wiki• Podcast/Vodcast/Slidecast

Impose order on the chaos• Search

RSS readerSocial bookmarking

RSS readerSocial bookmarking

RSS readerSocial bookmarking

Ben Gardner

Knowledge Management

= Process x Technology x Culture

Ben Gardner

Cynefin: Where are you adding value?

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Exploratory Scientist Project Leader

Knowledge ManagerInformation Scientist

Ben Gardner

Internet Search Maturity

Val

ue

Ad

de

d b

y Ex

pe

rt S

ear

chDemocratisation of Search

Ben Gardner

BW (Before the Web)

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Search

Explore

Ben Gardner

AW (After the Web)

Chaotic

Complex Knowable

Known

Un

stru

ctu

red

Stru

ctu

red

Low Abstraction

High Abstraction

Explore

Search

Ben Gardner

Requirements of the Complex Domain

AnalysisVisualisation

Connections

Exploration

NetworkingPatterns

Trends

Insights

SerendipityBrainstorming

Ben Gardner

http://www.youtube.com/watch?v=LabqeJEOQyI

Information Overload Filter Failure

Clay Shirky Ben Gardner

A list is good enough

Ben Gardner

A list is not enough

Quosa

Network Analysis

Utopia

Carrot 2

Semantics

Ben GardnerTargetpedia

Publishers

&

Vendors

Ben Gardner

“Institutions will try to preserve the problem to which they are the solution”

Clay Shirky

One Place for Everything

Ben Gardner

Many Places for Lots of Bits

Targetpedia

TOU

?

Ben Gardner

Ben Gardner

Ben Gardner

Assertion & Meta Data Mgmt

Transform / Translate

Triple store 1

Service Layer Std Public

Vocabularies

Query

templates

Broker #1 Broker #2

Assertion & Meta Data Mgmt

Transform / Translate

Triple store 2

Service Layer Std Public

Vocabularies

Query

templates

Condition:

Identical structure.

Different content

which can overlap.

User Interface

Elsevier

corpus

EBI Swissprot

database

RSC

corpus NPGcorpus

OUPcorpusEBI

Array

Express

database

Primary source

Layer at provider

org’n

Brokering service

Layer at EBI

EBIEnsembl gene

EBI Swissprot

database

Interface Layer

at consumer org’n

Semantic Enhancement of Scientific Literature

Ben Gardner

Ben Gardner

Knowledge Gardening

Ben Gardner

Ben Gardner

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