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This presentation was given at PharmaBio Med 2010. It explores the challenges associated with being a knowledge worker in the digital age.
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From the Unknown to the Known:Knowledge management for the digital age
Pharma Bio Med 20108th – 10th November Ben Gardner
DISCLAIMER
The opinions expressed in this talk are all my own and in no way can be considered to represent those of Pfizer
Ben Gardner
Information R/evolution
http://www.youtube.com/watch?v=-4CV05HyAbM Ben Gardner
The format of content is changing
Ben Gardner
We live in exponential times
Ben Gardner
Clay Shirky - http://www.shirky.com/writings/ontology_overrated.html
Network information is very different
Ben Gardner
Democratisation of Technology
Ben Gardner
New Capabilities
Ben Gardner
It’s all about conversations
“It’s not about technology its about culture”Ben Gardner
Narrative Story Telling
Ben Gardner
Cynefin frameworkU
nst
ruct
ure
d
Stru
ctu
red
Ben Gardner
Cynefin frameworkU
nst
ruct
ure
d
Stru
ctu
red
Low Abstraction
High Abstraction
Ben Gardner
Cynefin framework
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Codify learning's
Ben Gardner
Cynefin framework
Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Test and refine hypothesis
Codify learning's
Ben Gardner
Cynefin framework
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight Test and refine hypothesis
Codify learning's
Ben Gardner
Cynefin framework
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight Test and refine hypothesis
Codify learning'sImpose order on the chaos
Ben Gardner
Chaotic
Cynefin framework
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight Test and refine hypothesis
Codify learning'sImpose order on the chaos
Ben Gardner
Cynefin framework
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight Test and refine hypothesis
Codify learning'sImpose order on the chaos
Ben Gardner
Cynefin framework
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight Test and refine hypothesis
Codify learning'sImpose order on the chaos
http://www.cognitive-edge.com/articledetails.php?articleid=13Dave Snowden Ben Gardner
Cynefin: Knowledge building - Activities
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Ben Gardner
Cynefin: Knowledge building - Activities
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Impose order on the chaos• Search• Experiment• Survey
Ben Gardner
Cynefin: Knowledge building - Activities
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’
Impose order on the chaos• Search• Experiment• Survey
Ben Gardner
Cynefin: Knowledge building - Activities
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’
Test and refine hypothesis• ‘Put flesh on the bones’• Aggregate understanding
Impose order on the chaos• Search• Experiment• Survey
Ben Gardner
Cynefin: Knowledge building - Activities
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’
Test and refine hypothesis• ‘Put flesh on the bones’• Aggregate understanding
Impose order on the chaos• Search• Experiment• Survey
Ben Gardner
Cynefin: Knowledge building - Activities
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Hypothesis generation• ‘Bounce idea around’
Test and refine hypothesis• ‘Put flesh on the bones’• Aggregate understanding
Codify learning's• Formally present learning's• Produce publication
Impose order on the chaos• Search• Experiment• Survey
Ben Gardner
Cynefin: Knowledge building – E2.0 tools
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Ben Gardner
Cynefin: Knowledge building – E2.0 tools
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Impose order on the chaos• Search
Ben Gardner
Cynefin: Knowledge building – E2.0 tools
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking
Impose order on the chaos• Search
Ben Gardner
Cynefin: Knowledge building – E2.0 tools
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking
Test and refine hypothesis• GTDware• Team Wiki• Team Blog
Impose order on the chaos• Search
Ben Gardner
Cynefin: Knowledge building – E2.0 tools
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking
Test and refine hypothesis• GTDware• Team Wiki• Team Blog
Codify learning's• Corporate wiki• Podcast/Vodcast/Slidecast
Impose order on the chaos• Search
Ben Gardner
Cynefin: Knowledge building – E2.0 tools
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Identify patterns/gain insight• Mash-ups• Blog/Microblog• Social Networking
Test and refine hypothesis• GTDware• Team Wiki• Team Blog
Codify learning's• Corporate wiki• Podcast/Vodcast/Slidecast
Impose order on the chaos• Search
RSS readerSocial bookmarking
RSS readerSocial bookmarking
RSS readerSocial bookmarking
Ben Gardner
Knowledge Management
= Process x Technology x Culture
Ben Gardner
Cynefin: Where are you adding value?
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Exploratory Scientist Project Leader
Knowledge ManagerInformation Scientist
Ben Gardner
Internet Search Maturity
Val
ue
Ad
de
d b
y Ex
pe
rt S
ear
chDemocratisation of Search
Ben Gardner
BW (Before the Web)
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Search
Explore
Ben Gardner
AW (After the Web)
Chaotic
Complex Knowable
Known
Un
stru
ctu
red
Stru
ctu
red
Low Abstraction
High Abstraction
Explore
Search
Ben Gardner
Requirements of the Complex Domain
AnalysisVisualisation
Connections
Exploration
NetworkingPatterns
Trends
Insights
SerendipityBrainstorming
Ben Gardner
http://www.youtube.com/watch?v=LabqeJEOQyI
Information Overload Filter Failure
Clay Shirky Ben Gardner
A list is good enough
Ben Gardner
A list is not enough
Quosa
Network Analysis
Utopia
Carrot 2
Semantics
Ben GardnerTargetpedia
Publishers
&
Vendors
Ben Gardner
“Institutions will try to preserve the problem to which they are the solution”
Clay Shirky
One Place for Everything
Ben Gardner
Ben Gardner
Ben Gardner
Assertion & Meta Data Mgmt
Transform / Translate
Triple store 1
Service Layer Std Public
Vocabularies
Query
templates
Broker #1 Broker #2
Assertion & Meta Data Mgmt
Transform / Translate
Triple store 2
Service Layer Std Public
Vocabularies
Query
templates
Condition:
Identical structure.
Different content
which can overlap.
User Interface
Elsevier
corpus
EBI Swissprot
database
RSC
corpus NPGcorpus
OUPcorpusEBI
Array
Express
database
Primary source
Layer at provider
org’n
Brokering service
Layer at EBI
EBIEnsembl gene
EBI Swissprot
database
Interface Layer
at consumer org’n
Semantic Enhancement of Scientific Literature
Ben Gardner
Ben Gardner
Knowledge Gardening
Ben Gardner
Ben Gardner
http://www.academiccommons.org/commons/essay/knowledgable-knowledge-able
‘[We] need to move from being simply knowledgeable to being knowledge-able’
Dr. Michael Wesch
Ben Gardner
Ben GardnerInternal Data, Information & Knowledge Management Consultant
PfizerSandwich, UK
http://www.linkedin.com/in/bengardner135
http://dif-fer-en-ti-ate.blogspot.com/Blog
http://www.slideshare.net/bengardner135
Contact via:
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