Findability Day 2016 - Enterprise Search and Findability Survey 2016

mattiasellison

Findwise

Enterprise Search & Findability Survey 2016

Findability Day, Stockholm

FINDABILITYTRENDS

STRATEGY IN FOCUS

www.findwise.com/Enterprise-Search-Findability-Report-2016

Increasing business expectations

High dependency on findability

>50%

Increasing user expectations

>>‘Difficult' or 'very difficult' for users to find information<<

>>‘Dissatisfied' or 'very dissatisfied' with existing search application(s)<<

>40%

1/3

Limited resources/staff

>>More than 1 FTE in Search Programme/Team<<

Main obstacles to improving findability

1. Lack of management attention

2. Lack of search resources/staff

3. Lack of data/information ownership

4. Poor information quality

5. Lack of search ownership and mandate

Search and Findability strategy

The purpose is typically to define:

• The desired findability state

• Guidelines and activities for how to get there

Strategy and budget

With strategy

Without strategy

>>Dedicated budget for improving findability<<

Strategy and Search Programme

With strategy

Without strategy

With strategy

Without strategy

>>More than 1 FTE in Search Programme<<

>>Cross-organisational responsible for search and findability<<

Strategy effects 2012-2016

With strategy

Without strategy

With strategy

Without strategy

>>‘Easy' or 'very easy' for users to find information<<

>>‘Satisfied' or 'very satisfied' with existing search application(s)<<

Growing interest in strategy

>>Have a strategy for improving findability<<

Strategy model - From current to desired state

CURRENT STATE

DESIREDSTATE

Challenges and scope

Vision and effects

Think BIG

Think BIG – Start small

Strategy model - Fill the gaps

CURRENT STATE

DESIREDSTATE

Challengesand scope

Success factors and activities

Visionand effects

Business

Users

Information

Technology

Organisation

mattias.ellison@findwise.com