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Presentation given an EduERP at the University of Lagos in February 2013. Objective was to educate university CIOs on what to look for in software used for student management.
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Agenda!
|- Problem analysis
|- Review of the status quo
|- General principles for effectiveness
|- Critical to success factors
Mukom Akong T | @perfexcellent Slide 2
Student M
anagement!
After this section, you should be able to:
① Describe the problems with student management ② List the key elements of the problem
Mukom Akong T | @perfexcellent Slide 4
Meet … Seun Ibhrahim
He HATES queues!
In 2013, why should someone stand on a queue to …!
☀ Collect forms
☀ Pay fees at a bank
☀ Get signatures & stamps on forms
☀ Submit filled forms
☀ Apply for a transcript
☀ Be issued a transcript
Mukom Akong T | @perfexcellent Slide 5
?!
Mukom Akong T | @perfexcellent Slide 6
What are the queues a symptom of?
After this section, you should be able to:
① Describe how student data is managed today ② Identify what works ③ Identify what does not work ④ Identify what is missing
Discussion Questions!
“What constitutes great student data management?”
§ How will it make Seun’s life better?
§ How will it benefit the university?
Mukom Akong T | @perfexcellent Slide 8
Discussion Questions!
“Who are the stakeholders in delivering great student data
management”
§ Who are the actors involved?
§ What is their current ‘pain’?
Mukom Akong T | @perfexcellent Slide 9
Discussion Questions!
“What data needs to be captured?”
§ Why is that data important?
§ Who will provide the data?
§ What format should it be presented in?
Mukom Akong T | @perfexcellent Slide 10
What data do we need about him?!
Bio-data
Contact details
Full academic record
Course yet to be cleared
Courses registered for
Courses cleared
Carry-over courses
Fee payment history
Disciplinary record
Mukom Akong T | @perfexcellent Slide 11
Discussion Questions!
“how do the current set of ‘portals’ match up?”
§ What have they gotten right?
§ What have they gotten wrong?
§ What are they lacking?
Mukom Akong T | @perfexcellent Slide 12
#1| Define a unifying purpose!
☀ “WHY are we
doing this?”
☀ Guides
EVERYTHING
☀ Clarifies
process goals
Mukom Akong T | @perfexcellent Slide 14
#2| Address all stakeholder’s needs!
Mukom Akong T | @perfexcellent Slide 15
#3| Clearly defined process!
Mukom Akong T | @perfexcellent Slide 16
I-P-O!The set of steps and business logic
required to transform inputs into outputs
Students
Bursary
Lecturers
Banks
Students
Bursary
Lecturers
Registry
#4| Use the best tool for the job!
☀ Databases
☀ Web front-ends
☀ APIs for integration
Mukom Akong T | @perfexcellent Slide 17
Ensure your tools support sharing of data
#5| Integrate like crazy!
Mukom Akong T | @perfexcellent Slide 18
Academic Records!
Financial Records!
Accommodation!
Student ID cards!
Library system!
Infotech services!
Mukom Akong T | @perfexcellent Slide 20
Get buy-in!
Students
Bursary
Lecturers
Banks
Over-Communicate!
Mukom Akong T | @perfexcellent Slide 21
Status updates
System outage
New features
Discontinued features
Use cases
Mukom Akong T | @perfexcellent Slide 22
Define & clarify all Processes!
Mukom Akong T | @perfexcellent Slide 23
Stakeholder-specific training!
☀ Bursary staff
☀ Registry staff
☀ Technical staff
☀ Software developers
☀ Students
Continuously seek feedback & use to improve the system!
☀ Overall performance
☀ What’s working?
☀ What’s not working?
☀ What’s missing?
Mukom Akong T | @perfexcellent Slide 24
Anticipate & manage bottlenecks!
Mukom Akong T | @perfexcellent Slide 25
Archaic policies Technology Skills/competence People
Mukom Akong T | @perfexcellent Slide 26
“Thank you for making my life easier!”
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