Digital Engagement eGovernment

PURPOSE

A Leader in High Value Consultancy Services in Africa

VISION

Sincerity - Honesty - Passion - Excellence

VALUES

CORPORATE PROFILE – CURRENT FOOTPRINT

We set up an office with local partners in every countrythat we operate. This ensures skills transfer,empowerment and job creation.

We aim to cover the whole of Africa growing from the SADC region.

We have Offices and Operation in 1. South Sudan, 2. Malawi, 3. Mauritius, 4. Mozambique, 5. Namibia, 6. South Africa, 7. Swaziland, 8. Zimbabwe, 9. Tanzania

What is e-government

It is the transformation of government

to provide Services to the Citizens & Businesses

through Information & Communication Technologies

e-governance is defined as the application of electronic means in

the interaction between government and citizens and government

and businesses, as well as internal government operations to

simplify and improve democratic, government and business

aspects of governance.

Gartner, formulated a four-phase e-governance model.

This e-governance model can serve as a reference for governments to position where a project fits in the overall evolution of an e-governance strategy.

Figure 2: E-governance Maturity Model(Gartner, 2000)

Phase Information

Increasing value to Citizen / Business

Increasing complexity

Phase Interaction

Phase Transaction

Phase Transformation

E-Government Model

Phase 1: Information

Being present on the web

Providing the external public (G2C and G2B) with relevant

information. The value to the public is that government

information is publicly accessible; processes are described and

thus become more transparent, which improves democracy and

service.

E-Government Model

Phase 2: Interaction

The interaction between government and the public (G2C and

G2B) is stimulated with various applications. People can ask

questions via e-mail, use search engines for information and are

able to download all sorts of forms and documents.

Phase 3: Transaction

The complexity of the technology is increasing, but customer

(G2C and G2B) value will also be higher.

Internal (G2G) processes have to be redesigned to provide

good service.

Complete transactions can be done without going to an

office.

E-Government Model

Phase 4: Transformation

All information systems are integrated and the public can get G2C

and G2B services at one (virtual) counter. One single point of

contact for all services is the ultimate goal.

Thinking big is required to set the overall vision and objectives of

e-governance. Starting small is essential to create instant success

and keep a positive driving force, both internally and externally.

E-Government Model

Scaling fast is only possible with a profound strategy that

secures that:

• all necessary resources are available in time

• bottlenecks are known and taken care of

• project planning and phasing is aligned with the overall

vision and objectives.

E-Government Model

• e-Government– Transformation of Government

– Modernization of processes & functions

– Better delivery mechanisms

– Citizens are recipients

• e-Governance– A decisional process

– Use of ICT for wider participation of citizens

– Citizens are participants

E-Government Model

Examples of e-Services – G2C

• Birth Certificate

• Health Care

• School Admission

• Scholarships

• e-Learning

• Examination Results

• Employment Services

• Vehicle Registration

• Driver’s License

• Passport/Visa

• Agriculture

• Land Record

• Property Registration

• Marriage Certificates

• Taxes

• Utility Services

• Municipality Services

• Pensions

• Insurance

• Health Care

• Death Certificate

Examples of e-Services – G2B

Close

Expand

Operate

Start-up Explore

Opportunities

•Approvals

•Permissions

•Registrations

•Returns

•Taxes

•Permits

•Compliance

•Approvals

•Permissions

•Project Profiles

•Infrastructure

•State Support

•Approvals

•Compliance

Benefits to Government

• Law & Policy-making– e-Government can be a catalyst for legal reform

– Wider & faster dissemination of laws

– Faster & better formulation of policies

• Better Regulation– Registration & Licensing - speedier

– Taxation – better revenues

– Environmental Regulations – better compliance

– Transportation & Police – more transparency

• More efficient Services to Citizens & Businesses– Better Image

– Cost-cutting

– Better targeting of benefits

– Control of corruption

The Four Pillars of eGov

Peo

ple

Pro

cess

Tech

no

log

y

Re

so

urc

es

e-Government

Access to Clean Water

Crime

Education

Health Care

Housing

Justice

Literacy

Poverty

Queuing

Social Welfare

Waste Management

… and back at the office

… and those executing work!

Current Reality

• “Less than 10% of strategies effectively formulated are effectively executed” Fortune Magazine

• “40% of all working time in GE is unproductive administration and back office work” Jim Immelt, CEO GE

• In the UK an average 37% of all working hours are wasted – 7.5% of UK GDP potential

• “73% of workers are ‘disengaged’ from their organisation and 19% would happily sabotage it” UK Mercer-Gallup Survey

• “Pitching up for work is no accomplishment” Dr Michael Hammer

Country xxx …?

• “We don’t deal with it at Head Office”

• “I submitted applications at 3 different offices and have yet to receive a reply”

• “It’s like the Bermuda Triangle…”

• “I’ve been waiting at hospital outpatients for 8 hours ”• “They closed the counter in my face to break for lunch”

• “Why can’t they tell me when my application is ready?”• “Go to the 3rd floor…”• “We’ve been waiting in the queue since 5:30 this

morning”

• “Eish! No power!”• “Sorry, the computers are down”

Economist, May 3, 2000

Economist, Dec 3, 2011

The Hopeful Continent: Africa rising

Conclusion

Quoting Nigeria’s Communications Technology Minister, Dr

Omobola Johnson.

“ICT holds hope of a better future for the African continent”

Thank You