Design Refinement - MBTA Kiosk Redesign Project

Eiffel65

Dan Elg, Matt Huang,

Rachael Stedman, Sarah Waskom

Team Eiffel65

• Project Goal

• Our Greatest Challenge

• Prototype Demo

• Personas

• Design Decisions

• Usability Test Learnings

• Next Steps

redesign the mbta kiosks

kiosk user goal

get from point A…

…to point B

purpose of mbta kiosks

I am at point A and I want to get

to point B

Kiosk

Want Need

Translation

Fare you need to get to point B

I want this fare type and amount

Kiosk

Financial Transaction

Fare you need to get to point B

OR

disjoint user groups

what regular

users need

what infrequent users need

financial transaction

want to need translation

user interface tasks

demo

personas

Chris the Commuter

Ted the Tourist

disjoint

Frankie the Freshman

Sally the Sporadic

in-focus

out-of-focus

Chris the Commuter

• Quickly add value to CharlieCard

• Occasionally buy a monthly pass

• Figure out directions

• Determine fare prices

• Buy cheapest fare

Ted the Tourist

disjoint tasks

design decisions

usability test learnings

usability test learnings

auto-appearing keyboard

merge screens

find address find station

find attraction

next steps

different experience for each user type

“Most of our issues were related to

recoveringfrom errors and/or

providing users with more control.“

-heuristic evaluation