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Cisco Confidential© 2012 Cisco and/or its affiliates. All rights reserved. 1
Deploying VMware Zimbra and Cisco Unified Communications TogetherElizabeth Bieniek, Manager, Product Management, Cisco Jon Dybik, Product Line Manager, VMware
August 22, 2012
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Required GAAP Reconciliation and Forward-Looking Statements
The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 3
Cisco Jabber
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Cisco Integrated Collaboration Experience
Wide Variety of Collaboration Technologies
ANY CONTENTANYWHERE ANY DEVICE
INTEGRATED COLLABORATION EXPERIENCE
Wide Variety of Collaboration Technologies
Wide Variety of Collaboration Needs
Video Handled as Easily as Voice
Flexible Access from all Clients
Richest Experience in Any Location
Secure Intra- and Inter-Company Communications
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
All-in-one UC Application
• Presence & IM
• Voice, Video, voice messaging
• Desktop sharing, conferencing
Collaborate from Any Workspace
• PC, Mac, tablet, smart phone
• On-premises and on-demand
• Integration with Microsoft Office
Cisco Jabber
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Devices Share the same Infrastructure
Call Control: SIP
• Unified Communications Manager (CUCM)
• Video Communication Server (VCS)
Presence & IM: XMPP
• Unified Presence
• WebEx Connect service (SaaS)
Meetings, Conferencing
• WebEx (SaaS)
• TelePresence MCU
Voice Messaging
• Unity Connection
Cisco Jabber
Cisco Jabber
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 7
Add Cisco Collaboration to Enterprise Web Applications with the Jabber SDK
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 88
The Jabber web toolkit
• Easily and rapidly add collaboration to enterprise web applications and business processes
• Increase productivity and maintain context of interactions for end users
• Add incremental value to Cisco Collaboration deployments based on unique needs
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 99
Web toolkit to collaboration enable web apps
Easily add collaboration to web applications and business processes
Voice Video
IM/Chat Presence
Voice mail
Web Conferencing
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 10
Unified Communications built into Zimbra with the Jabber SDK
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Zimbra Provides Flexible and Extensible Framework for UC Integrations
Zimbra Web Client
ZCS Server
CiscoUC
Server
Client Side Integration• Uses Zimlet Framework (Javascript &
Web services)• Proxy Directly to UC Server for Features• (+) Implementation Flexibility and Faster
Implementation• (-) Few limitations of UI and user
experience
Server Side Integration• Java based • Features Delivered to Web Client
by ZCS Server• (+) Tighter Integration• (-) Longer Dev/Support Cycle
UC Features can be delivered by either Client Side Integrations or Server Side Integrations
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Zimbra 8.0 UC Features and Integration Options
Click-2-Call • 1-Click Dial For Numbers in Zimbra Web Client• Bridges the Call to Customizable Number (Home, Desk or Mobile)
Visual Voicemail
• Integrated Access to Voicemails in Zimbra Web Client• Play, Delete and Call Back the Numbers• Delete is Synchronized Across Phone Devices• No Transcription Support in Initial Release
Call Logs • View Missed, Placed and Received Calls in Zimbra Web Client• Initiate Call Backs from the Numbers in Logs
Web Conference
• Click-2-Launch Web-Conference• One Click Insert Bridge and Web Meeting Details to Calendar Invites
IM & Presence • Rich Presence Displayed in the Inbox from UC Presence Servers• With Click-2-IM launch Instant Messaging using desktop chat clients
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Unified Messaging with Centralized Email and VoicemailFrom within the browser, voicemails can be:• Played / Paused• Forwarded / Downloaded• Marked Read / Unread• Deleted / Undeleted
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
View Rich Presence Information Anywhere in Inbox
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Click-2-Call and Click-2-IM Based on Presence Information
Thank you.
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