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Deploying VMware Zimbra and Cisco Unified Communications TogetherElizabeth Bieniek, Manager, Product Management, Cisco Jon Dybik, Product Line Manager, VMware

August 22, 2012

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Required GAAP Reconciliation and Forward-Looking Statements

The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.

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Cisco Jabber

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Cisco Integrated Collaboration Experience

Wide Variety of Collaboration Technologies

ANY CONTENTANYWHERE ANY DEVICE

INTEGRATED COLLABORATION EXPERIENCE

Wide Variety of Collaboration Technologies

Wide Variety of Collaboration Needs

Video Handled as Easily as Voice

Flexible Access from all Clients

Richest Experience in Any Location

Secure Intra- and Inter-Company Communications

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All-in-one UC Application

• Presence & IM

• Voice, Video, voice messaging

• Desktop sharing, conferencing

Collaborate from Any Workspace

• PC, Mac, tablet, smart phone

• On-premises and on-demand

• Integration with Microsoft Office

Cisco Jabber

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Devices Share the same Infrastructure

Call Control: SIP

• Unified Communications Manager (CUCM)

• Video Communication Server (VCS)

Presence & IM: XMPP

• Unified Presence

• WebEx Connect service (SaaS)

Meetings, Conferencing

• WebEx (SaaS)

• TelePresence MCU

Voice Messaging

• Unity Connection

Cisco Jabber

Cisco Jabber

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Add Cisco Collaboration to Enterprise Web Applications with the Jabber SDK

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The Jabber web toolkit

• Easily and rapidly add collaboration to enterprise web applications and business processes

• Increase productivity and maintain context of interactions for end users

• Add incremental value to Cisco Collaboration deployments based on unique needs

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Web toolkit to collaboration enable web apps

Easily add collaboration to web applications and business processes

Voice Video

IM/Chat Presence

Voice mail

Web Conferencing

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Unified Communications built into Zimbra with the Jabber SDK

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Zimbra Provides Flexible and Extensible Framework for UC Integrations

Zimbra Web Client

ZCS Server

CiscoUC

Server

Client Side Integration• Uses Zimlet Framework (Javascript &

Web services)• Proxy Directly to UC Server for Features• (+) Implementation Flexibility and Faster

Implementation• (-) Few limitations of UI and user

experience

Server Side Integration• Java based • Features Delivered to Web Client

by ZCS Server• (+) Tighter Integration• (-) Longer Dev/Support Cycle

UC Features can be delivered by either Client Side Integrations or Server Side Integrations

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Zimbra 8.0 UC Features and Integration Options

Click-2-Call • 1-Click Dial For Numbers in Zimbra Web Client• Bridges the Call to Customizable Number (Home, Desk or Mobile)

Visual Voicemail

• Integrated Access to Voicemails in Zimbra Web Client• Play, Delete and Call Back the Numbers• Delete is Synchronized Across Phone Devices• No Transcription Support in Initial Release

Call Logs • View Missed, Placed and Received Calls in Zimbra Web Client• Initiate Call Backs from the Numbers in Logs

Web Conference

• Click-2-Launch Web-Conference• One Click Insert Bridge and Web Meeting Details to Calendar Invites

IM & Presence • Rich Presence Displayed in the Inbox from UC Presence Servers• With Click-2-IM launch Instant Messaging using desktop chat clients

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Unified Messaging with Centralized Email and VoicemailFrom within the browser, voicemails can be:• Played / Paused• Forwarded / Downloaded• Marked Read / Unread• Deleted / Undeleted

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View Rich Presence Information Anywhere in Inbox

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Click-2-Call and Click-2-IM Based on Presence Information

Thank you.