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Why enterprise content management projects fail… and what you can do about it
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#ECMSuccess 1
[webinar] Deliver a Successful ECM ProjectWhy enterprise content management projects fail… and what you can do about it
Thursday, April 26, 2012
With
#ECMSuccess
Tuesday, May 1, 2012
#ECMSuccess 2
• Too Many Content Management Projects Fail or Underperform -> Roland Benedetti
• Reality Check from a Field Expert -> Laurence Hart
• Nuxeo’s Perspective: The Impact of Technology Choice on ECM Project Success -> Brendan Coveney
• Summary, with recommendations -> Brendan Coveney
• Q&A
Agenda
Tuesday, May 1, 2012
#ECMSuccess 3
• Enterprise Content Management Software Platform for document management, collaboration, digital asset management, case management and business content management
• Designed by developers for developers to build & deploy solutions that users love
• State-of-the-art software engineering, highly flexible, fully modular, versatile and scalable
• Open development model and open source, part of the platform contributed to the Eclipse Foundation
• Providing organizations with unequaled value and quick time to market thanks to the open platform approach
About Nuxeo
Tuesday, May 1, 2012
Nuxeo Platform100% Open Source Content Management Platform
Content Application PlatformA packaged development framework for building
content-centric applications
YOUR CONTENT-CENTRIC APPLICATION
Document ManagementManage structured and unstructured content and
document repositories
Case ManagementManage document-based business processes
(ex: claims and invoices processing)
Digital Asset ManagementManage, publish collections of digital assets
(pictures, videos) and related services
Nuxeo Connect SubscriptionServices for Dev & Ops
MaintenanceHot Fixes and Service Packs, automated maintenance tools
Tech SupportDifferent Service Level Agreements
scaled for project criticality
Nuxeo IDEIDE integrating with Studio to
extend the Platform
Nuxeo StudioOnline Customization and Configuration
Toolset
Nuxeo MarketplaceOnline marketplace for plugins,
solutions and templates for the Platform Develop, Build, Extend, Configure, Package
Social CollaborationCollaborate, access and share with your teams
and communities in a social manner
Trai
ning
Ser
vice
s +
Pro
fess
iona
l Ser
vice
s
Tuesday, May 1, 2012
#ECMSuccess
In 2012, Too Many IT Projects Still Fail or Underperform!
5
Boston, Massachusetts, April 23, 2009 -
New Standish Group report shows more project failing and
less successful projects.
The Standish Group's just-released report, "CHAOS Summary 2009," "This year's results show a
marked decrease in project success rates, with 32% of all projects succeeding which are delivered
on time, on budget, with required features and functions" says Jim Johnson, chairman of The
Standish Group, "44% were challenged which are late, over budget, and/or with less than the
required features and functions and 24% failed which are cancelled prior to completion or
delivered and never used."
Tuesday, May 1, 2012
#ECMSuccess
In 2012, Too Many Content Management Projects Still Fail or Underperform!
6
If IT projects are failing globally, Content Management and Information Management projects must fail even more.
There are simpler software projects than Content Management...
• A large, diverse group of actors and users
• A landscape of user expectations, requirements, and device capabilities in constant evolution
• Sometimes very intangible (and evolving) goals
Tuesday, May 1, 2012
#ECMSuccess 7
Some links as takeaways
• http://www.drdobbs.com/architecture-and-design/232300110?pgno=2 (Scott W Ambler - Dr Dobb’s)
• http://blogs.forrester.com/mike_gualtieri/11-10-12-agile_software_is_a_cop_out_heres_whats_next (Mike Gualtieri from Forrester on Agile Software methodology)
• http://standishgroup.com/newsroom/chaos_manifesto_2011.php (The Standish Group Chaos report)
• http://aiim.typepad.com/aiim_blog/2010/05/8-reasons-ecm-fail.html - 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It (Jeetu Patel on http://aiim.typepad.com) and many other posts from the “8 things” series like http://aiim.typepad.com/aiim_blog/2010/02/8-ways-to-kill-your-ecm-project.html
In 2012, Too Many Content Management Projects Still Fail or Underperform!
Tuesday, May 1, 2012
#ECMSuccess 8
What does #failure mean, what does #success mean, and how do you measure the success of your project?
The simple answer (the Standish Group):
• On Time, On Budget, On Spec!
The “not so simple” indicators of project success:
• Outcome of the project / business value / project stake holder satisfaction
• Developer Satisfaction
• User Satisfaction and User Experience
Success, Failure.. What are we REALLY talking about?
Tuesday, May 1, 2012
#ECMSuccess 9
Success, Failure.. What are we REALLY talking about?
Tuesday, May 1, 2012
#ECMSuccess 10
Technology Matters?
If project success means: • On Time• On Budget• On Customer Expectations
.....then success factors focus on methodology, process, organization and project management.
BUT ...
Tuesday, May 1, 2012
#ECMSuccess 11
If project success means all of the above, but also:• Better business efficiency
and time to market,• Better control of cost,• Higher customer satisfaction,
then technology is a key success factor.
Technology Matters!
Tuesday, May 1, 2012
#AIIM
Why ECM Projects FailReality Check from the Field
Laurence HartChief Information Officer
AIIM
Tuesday, May 1, 2012
About AIIM
Community Research
Education Advocacy
AIIM is the global community of information professionals. We provide the education,
research and certification that information professionals need to manage and share
information assets in an era of mobile, social, cloud and big data.
65,000 Members Worldwide
Tuesday, May 1, 2012
Are They Failing?
Tuesday, May 1, 2012
Are They Failing?
66% of Information projects fail My average is lower Content Management Expert Paradox
Tuesday, May 1, 2012
Are They Failing?
66% of Information projects fail My average is lower Content Management Expert Paradox
Rarely the technology People Process
Tuesday, May 1, 2012
Why Do They Fail?
Tuesday, May 1, 2012
Why Do They Fail?
Lack of… Planning Communication Innovation Experience
Tuesday, May 1, 2012
Why Do They Fail?
Lack of… Planning Communication Innovation Experience
Technical issues Design Implementation
Tuesday, May 1, 2012
Why Do They Fail?
Lack of… Planning Communication Innovation Experience
Technical issues Design Implementation
Excessive scope
Tuesday, May 1, 2012
Technology’s Role in Success
Tuesday, May 1, 2012
Systems can solve Everything but not Anything
Technology’s Role in Success
Tuesday, May 1, 2012
Systems can solve Everything but not Anything
Every system has perfect use case
Technology’s Role in Success
Tuesday, May 1, 2012
Systems can solve Everything but not Anything
Every system has perfect use caseFit matters Technical foundation Cloud, hybrid, on premise Commitment Community Platform
Technology’s Role in Success
Tuesday, May 1, 2012
Technology vs. Requirements
Tuesday, May 1, 2012
Aligning is key
Technology vs. Requirements
Tuesday, May 1, 2012
Aligning is keyPrioritize requirements Must haves Sliding scale
Technology vs. Requirements
Tuesday, May 1, 2012
Aligning is keyPrioritize requirements Must haves Sliding scale
Right staff Technical skills Business understanding
Technology vs. Requirements
Tuesday, May 1, 2012
Advice Before Starting
Tuesday, May 1, 2012
Advice Before Starting
Get Help Foundation of success Two vendor approach One project is not enough experience
Tuesday, May 1, 2012
Advice Before Starting
Get Help Foundation of success Two vendor approach One project is not enough experience
Plan and revise
Tuesday, May 1, 2012
Advice Before Starting
Get Help Foundation of success Two vendor approach One project is not enough experience
Plan and reviseStart small, finish big
Tuesday, May 1, 2012
Remember
Fit the technology to the business needsPlan and manage to the planCommunicate constantlyExperience matters
Tuesday, May 1, 2012
#ECMSuccess
Technology Providers And ECM Project Success
34
Tuesday, May 1, 2012
#ECMSuccess
The Many Faces Of Content Management
35
There is NO Enterprise Content Management Project that looks exactly like another one!
http://marketing.blogs.nuxeo.com/2012/04/faces-content-management.html
Corollary:
There is no recipe that works for all projects in every situation.
Tuesday, May 1, 2012
#ECMSuccess
... What is SUCCESS? What is FAILURE? My Take!
36
Tuesday, May 1, 2012
#ECMSuccess
User Experience?
37
ECM
End User
Development Operations
Project succes has a lot to do with user experience, but user experience in our case means:
• end user experience
• developer experience
• sys admin experience
Tuesday, May 1, 2012
#ECMSuccess 38
• Flexibility
• Scalability
• Support for Standards
• Open Source code
• APIs
• Tools
• Apps
• Community!
Developing Content-centric Applications Vs. Using A Content Management Solution
What it takes to enable the successful
development of content centric applications -
A good developer experience
{Tuesday, May 1, 2012
#ECMSuccess
Business Efficency?
39
Tuesday, May 1, 2012
#ECMSuccess 40
PlatformsFrameworksComponents
Agility
Time to Market Frameworks
Business Solution Complexity
Lower TCO
Mono-lithic
And That’s Also Why We Make Platforms...
Business effectiveness in using building, maintaining and using
enterprise applications
Tuesday, May 1, 2012
#ECMSuccess 41
A (real) Platform Can Help Your Project Success
• Continuous Integration
• Testing & QA
• Proof of concept / Prototyping
• Adapting to project changes
• Integrations
Tuesday, May 1, 2012
#ECMSuccess 42
6 Tips To Make Your ECM Project Succesful!
Be agile
Be iterative
Be flexible
Empower your developers
Maintain control
Ask for expert guidance and help
And it’s all as much about technology as process!
Tuesday, May 1, 2012
#ECMSuccess 43
QUESTIONS?
With
Tuesday, May 1, 2012
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