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Presentations from 25 Feb 2010 Concorde Conference Centre, Manchester, United Kingdom, event.
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www.dataplex-systems.com
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Understand more about Dataplex
XenDesktop Capability
XenApp AdvancementsXenApp Advancements
User Personalisation
How to get business backing
Free Lunch?
Go on Concorde?
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I t d ti d O iIntroduction and OverviewDon’t be tied to your Desktop
C d kt b i t li d?Can your desktops be virtualised?Citrix Desktop VisionCitrix XenDesktop 4.0
Refreshment Break (11:15)XenApp 5.0 FP2AppSense Environment Manager
Developing your Business CaseCase StudyDemonstration TimeLunch and Networking (13:15)g ( )Concorde Tour (13:45)
www.dataplex-systems.com
www.dataplex-systems.com
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Established in 1996
I ti l ICT C lt
Design
Impartial ICT Consultancy
Dataplex: Consult, Professional Services & Support
Nationwide Coverage
Group Turnover 2009 £16M
Delivered virtualised solutions for 14 years with 150+ years experience across our technical poolyears experience across our technical pool
Implemented PB’s of consolidated storage from physical SAN and virtual storage
Secured over 300 000 endpoints with encryptionSecured over 300,000 endpoints with encryption software across public and private sectors
Trusted Brand with partners and clients.
Manchester 0845 260 5757
Oxford 0845 260 4747
www.dataplex-systems.comwww.dataplex-systems.com
Reduce Operational E
In a complicated world we simply do what we say:
ExpenseWe enable you to deliver business agility and resilience by the effective use of technology.
Deliver
the effective use of technology.
W d Business Value
Risk
We ensure you are secure and compliant.
Mitigation &
Compliance
Increase Agility
We assist you in delivering a competitive edge and value to your stakeholders.
www.dataplex-systems.comwww.dataplex-systems.com
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The solution Dataplex has created gives us a base for all our data storage requirements
and is now highly available to our secondary location.
Assistant MD Futaba
the rightexpertise
Dataplex took time with us to
understand our requirements, our
Assistant MD, Futaba
Dataplex took time with us to understand our
f simplified management expertise,
ethos and enthusiasm to excel in this project and
deliver above and beyond
q ,security and infrastructure
environments and the needs of the business going forward.
ICT Manager Cotton Traders
requirements for simplified management,
increased uptime and seamless migration. The team had the right expertise,
th d th i t l i thi j t
reliable and From the initial engagement through to project
delivery and after sales support they have never let
deliver above and beyond our expectations
IT Manager, BetFred
ICT Manager, Cotton Traders ethos and enthusiasm to excel in this project.IT Manager, Jewson
Proven to be reliable and consistent with a technical
h ' i depend
delivery and after sales support, they have never let
us down and demonstrated a very high level of technical
team who's input we can depend on
Senior Management, AQAcompetence. Operations Manager, SSP
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P f i l Consultancy Professional Services
Service Desk
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Define why an organisation should
Strategic
Define why an organisation should undertake a new initiative and what impact it has to them commercially
Support the client through transition and daily operations.
Dataplex
TechnicalSupport
Dataplex Develop how an organisation will implement a strategy or l i
ImplementationHealthcheck
solution
Implement the solution as Ensure the system is running optimally and
part of a strategy or programme of works
running optimally and maximising value to the client
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Desktop
Server Architecture Collaboration
SecurityStorage
ArchitectureNetworking
Infrastructure Management
DR
Business Continuity
Web/Cloud Security
iContinuity
Virtualisation
Unified Messaging
Datacentre
Data Security
Virtualisation Cloud / SaaS Security
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Managed Service Desk Asset Mgt
2nd/3rd Line Support Hosting
Remote Support
T i i
Vendor Management
24x7 Service Desk Outsourced
Onsite Support
Transition Support
Outsourced Support
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Availability
Management
P li t
Virtualisation
Server Proliant Integrity
Storage LeftHand
Desktop
Networking
Datacentre Security
Desktop Security
Cloud Security
y
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Presentations available from:http://www.dataplex‐systems.com/events.htm
Your feedback is important to us. Included in your packs are feedback forms,
please take a couple of minutes to complete them and be entered into a draw for
the chance to win a case of wine.
www.dataplex-systems.com
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“Consumerisation“Consumerisation is the single SmartphonesSmartphonesis the single biggest trend Home PCsHome PCs
affecting t IT”
Laptops & Laptops & NetbooksNetbooks
corporate IT”
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UConsumerisation ahead of Business Offerings
UserSatisfaction
Consumers
Business
Time
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Employees are the same person, with the same expectations, whether at home or at work!And yet they get a better experience at home!
Our end users are IT Savvy, or at least they think they are.
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The generation born in the 1980s who are now
entering the jobs market, higher education and the
electorateelectorate.
They are the biggest generation in the history of h ld Th fthe world. They account for about 1/3 of the world’s population and 1/4 of U.S. popu at o a d / o U S
population.
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Will never read a newspaper but will be attracted to some (online) magazinesWill never own a land-line phone (and maybe not a watch)Will trust unknown peers more than expertsWill trust unknown peers more than expertsCommunity at the centre of Internet experienceUse IM. Think e-mail is for their parents.
Want everything to move to mobileHave and want access to multiple devices, but must be simpleW t d t i f ti t b il bl t th t h f b ttWant and expect information to be available at the touch of a buttonAre more likely to utilise cloud services on a daily basis.
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The proliferation of Internet, Social Media and devices means that businesses must align their technology to match the demands of the individuals and external market forces
Effective use of desktop virtualisation will support government initiatives for flexible working practices and instil productivity and satisfaction within employees
O i ti t t i l it f th d ti i t d t d diOrganisations must strip complexity from the end users operating environment and standardise on a core set of technologies that roam with the user across any of their access devices
Colleagues need the same experience in the office as they get at home – but securely.
Organisations can leverage this wave of new technology born from server virtualisation to reduce investment in desktop infrastructure – BYOC.
DaaS – Need I say any more?y y
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Mobileusers
TaskworkersUSER TYPES
LocalVM‐basedDesktops(Offline)
LocalStreameddesktops
HostedBlade PCdesktops
HostedVM‐basedDesktops(VDI)
Hostedshareddesktops
Virtual apps to installed desktops
(Offline) (VDI)
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Cloud Hosted Virtual Desktops(Technologies * x) + (Vendors * y) = Confusion
Terminal Servers
Application Virtualization
Internal Hosted Virtual Desktops
How do you assess your needs?
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L di t iLeading triggers are:Desktop replacement cyclesOS upgrade cycles (such as Windows 7)Worker location changes Workforce Mobility
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Support Efficiency
Licensing Scalability
Capacity Planning Security
R li bilit
p y g
Accountability
P i i i &
Reliability Accountability
Provisioning & Storage
Responsibility
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SummarySummaryNew Servers 3Consolidation Ratio 5:3:1
Consolidation 1640506070 Source Servers
Target Servers
8090
100 Source Servers
Target Servers0
102030
Processor Memory Disk Space Disk IO Network
304050607080Processor Memory Disk Space Disk IO Network
IO
01020
Server Count Rack Units Annual Energy Cost
Industry average for average CPU utilisation 6-8%
Server Count
Rack Units AnnualEnergy Cost
Energy Use (kWh/yr)
Heat Dissipation (BTU/yr)
Processor (%) Memory (%) Disk Space (%)
Source Server 18 19 3097.76 20651.7 70395360 19.6 63.0. 40.3
Target Servers 3 6 1576 80 10512 35845923 26 9 41 6Target Servers 3 6 1576.80 10512 35845923 26.9 41.6
Change -10 -13 -1520.96 -10139.7 -3459440 7.3 -21.3
Change (%) -76.9 -68.4 -49.1 -49.1 -49.1
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Do not compare desktop virtualisation to server virtualisation, they interact with hardware differentlyN t ll d kt b k thNot all desktop brokers are the sameNot all hypervisors are the sameUsers do not care how many servers you are not running because of this projectUsers want a better experience than they get nowGet desktop virtualisation wrong and everyone will know about itp g yGet server virtualisation wrong and only a pocket of people know about it
Desktop Interaction is different to Server Interaction with hardwareDesktop Interaction is different to Server Interaction with hardware
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USERS: What they do, How they do it, When they do it
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Firstly not all desktops are candidatesDon’t just ask the question how many users can I get on a box….Guess work is not an optionGuess work is not an optionObjective tests are criticalWork with the user, they need to feel part of the processCombination of technical and business consulting is needed to ensure successgPartially automated and partially manualThere is a big human element to VDI, don’t forget it.
P j P j
Stakeholder Engagement
Project Initiation Assess Analyse Design Review Implement Project
Close
Project Management
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Dissolvable agent reports configs:
OS
Applications
CPU, Memory, Disk
Age of machine
NICs
Monitors
P i tPrinters
Peripherals.
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Dissolvable agent measures usage:
Per user per appPer user, per app
Time in use
CPU
Memory
Disk
Network
Latency
Graphics intensity
Login duration
App load times
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Setup profiles to rate VDI Fitness for specific platforms:
Assign importance weighting
Specify compatibility forknown applications
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Examine details ofexisting configurations:
Filter byy
Location
User or Group
Application
See distribution of:
OS versions
# Processors
CPU speeds
Memory sizes
# Monitors
ResolutionsResolutions
# NICs
NIC speeds
PrintersPrinters
Age of machines
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Examine distribution of resource utilisation:
CPU, Memory, Network
Filter by
Application
User or Group
Location
Days and times
Identify top consumersIdentify top consumers
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Find key clustersand commonality:
Filter by
Location
User or Group
Application
Find clusters across:
OS type
CPU type
Memory size
Total disk
NICs # speedNICs #, speed
# Monitors
# Printers
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See how well specific machines, p ,users and applications fit in VDI:
Analyze by group Best Fit
Workload statistics
System CPU
User CPU
Memory UseMemory Use
Paging
Disk I/O
Network I/ONetwork I/O
Advanced metrics
User logons
App loading
Network latency
Graphics intensity
Categorize workloadsWorst Fit
Customizable ratings.
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Graphical Intensity of ApplicationsMonitor Used Applications
Memory UsageApplication Load Time
Time running disconnected from LANLogin Time
Printer TypesCurrent Endpoint Hardware
Latency to Endpoint AD Information (User Names, IP, Groups)
User Needs Predictable CapexUser Needs Predictable Capex
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Establish Business Requirements and KPIS
Establish executive sponsorshipEstablish executive sponsorship
Understand your operational IT architecture
Understand Business Goals and Vision
Gap Analysis of Current State to Desired State
Understand your users and their pains, make them feel involved
The ‘H’ Factor
User Involvement is key
Analyze the assessment
Establish your Reference Architecture
ySponsorship is critical
Communication is paramount
Understand your Financial Model
Develop Business Case for Virtual Desktop
POC/Pilot
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30 Day POC
Fully Supported/Managedy pp g
Windows 7 or Windows XP
AppSense UEM
H t d/St d A li tiHosted/Streamed Applications
Our Equipment, Your Environment
Mitigated Risk
Thin Clients Available from Wyse or HP
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Reduce Support Costs and Reduce Complexity
i d S i l i i f k i f l i hMonitor and set Service Level Monitoring of key infrastructure components alerting the proper team
Correlate SLA violation data from key areas over affected timeline
Scaling up while Ensuring a Consistent User Experience
M i i b i i li iMeasuring user experience by reporting on non responsive applications
Preventing widespread negative user experience and perception with SLA alertingPreventing widespread negative user experience and perception with SLA alerting
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On the Back of an economic “reset”More innovation and productivityFuture is optimisticFuture is optimisticTechnology has been cited as a key enabler to grow out of the recession,enabler to grow out of the recession, (Business & Consumer)Every penny and project is subject to analysis and best valueIT must align their strategy with the Business strategy to gain fundingBusiness strategy to gain fundingDesktop Virtualisation should be a string in your bow for efficient ITg y
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www.dataplex-systems.comwww.dataplex-systems.com
Internal cost reductionInternal cost reduction
Better power consumption
Improved responsiveness
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Based upon information about YOURIT OrganisationBased upon information about YOURBased upon information about YOURbusiness model and visionBased upon business information from within the industryBased upon a pedigree of TCO/ROI analysis within the Dataplex Technicalanalysis within the Dataplex Technical Consulting divisionTangible and Quantifiable results to ensure your successful POC and Assessment get board level sponsorshipsponsorship.
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Number of Desktops within the business, number to be virtualisedDesired Split of desktops:
Fat/Thin Clients or Blade PCHow will the desktops be delivered:
Streamed to VM/Desktop or BladePCPreferred finance model of the business, aligned more to Capex or OpexYour Desktop Refresh CycleEnergy Costse gy Cos sLicensing Frameworks from MS and Citrix3rd Party Requirements such as AppSenseDesktop Support CostsDesktop Support CostsApplication Testing & DeploymentProductivity ImprovementsROI TimeframeROI TimeframeNPV Savings and Discount Rates
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Determine your payback periodDetermine your NPVDetermine your ROIDetermine your ROIBenchmark you against your peers in the same industryDevelop Report and PresentationDevelop Report and PresentationConcise and accurate report to gain backing and support from the executives.
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The final stage is the delivery of the business case and architecture to gain board backing and executive sponsorship:
Deliver Business JustificationDeliver Business JustificationDeliver Costed ProposalDeliver Architectural BlueprintDeliver Architectural BlueprintPresent solution to project executivesEstablish project next steps.
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Organization’s industry: High Technology Software and HardwareOrganization’s location: United Kingdom500 desktops are in the organization and 300 are being considered for virtualization with the500 desktops are in the organization and 300 are being considered for virtualization with the following mix:
Virtual Machines: 150 PC (existing or new) and 50 thin clientsDesktop Streaming: 25 PC (existing or new) and 75 thin clientsBlade PCs: 0 PC (existing or new) and 0 thin clients
Citrix XenDesktop solution versus the As Is opportunities projects that implementing the proposedCitrix XenDesktop solution versus the As Is opportunities, projects that implementing the proposed solutions resulted in a TCO savings of £246,659 over a 3 year period.
To implement the proposed project will require a 3 year cumulative investment of £348,731 i l diincluding:
£256,587 in desktop infrastructure expenses£82,113 in desktop infrastructure maintenance costs£82,113 in desktop infrastructure maintenance costs£10,032 in server and storage power and cooling expenses.
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Comparing the costs and benefits of the proposed project using discounted cash flow analysis and factoring in a risk adjusteddiscounted cash flow analysis and factoring in a risk-adjusted discount rate of 9.5%, the proposed business case predicts:
Return on Investment (ROI) of 71% Net Present Value (NPV) savings of £181,034P b k i d f 11 thPayback period of 11 months.
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200,000
100,000
150,000
0
50,000
150 000
‐100,000
‐50,000 Year1 Year2 Year3
‐150,000Desktop Infrastructure Desktop Infrastructure Mgt Desktop Admin
Application Admin IT Planning & Mgt Std Utils and Office Apps
Custom Apps Power & Cooling Server & Storage Pwr & Cooling
User Training
www.dataplex-systems.comwww.dataplex-systems.com
2,500,000
1 500 000
2,000,000
1,000,000
1,500,000
0
500,000
A I With X D ktAs‐Is With XenDesktop
Desktop Infrastructure Desktop Infrastructure Mgt Desktop Admin Application Admin
IT Planning & Mgt Std Utils and Office Apps Custom Apps Power & Coolingg g pp pp g
Server & Storage Pwr & Cooling User Training
www.dataplex-systems.com
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Problem:Problem:Roaming desktop users with locked down desktopsDesktop user experience slowing down, impacting user productivityIncreased volume of calls to service desk.
Solution:Desktop design and scoping consultancyDesktop virtualisation project using Citrix EMC and Dell
Reduce Operational Expense
Desktop virtualisation project using Citrix, EMC and Dell2nd and 3rd line support through Dataplex Service Desk.
Benefits:Delivering Business ValueSimplified desktop management
Ensured security and integrity of intellectual propertyImproved user productivity and efficiency.ROI within 11 months of go live
ValueRisk
Mitigation &
Compliance
Increase Agility
ROI within 11 months of go live.
“Dataplex worked closely with us to architect a solution that matched our budget and business requirements for reducing capital and operational costsbudget and business requirements for reducing capital and operational costs,
whilst providing simplified desktop provisioning and enhanced system responsiveness.”
www.dataplex-systems.comwww.dataplex-systems.com
Presentations available from:http://www.dataplex‐systems.com/events.htm
Your feedback is important to us. Included in your packs are feedback forms,
please take a couple of minutes to complete them and be entered into a draw for
the chance to win a case of wine.
www.dataplex-systems.com
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