Dataplex Presentation 25022010

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XenDesktop Capability

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User Personalisation

How to get business backing

Free Lunch?

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I t d ti d O iIntroduction and OverviewDon’t be tied to your Desktop

C d kt b i t li d?Can your desktops be virtualised?Citrix Desktop VisionCitrix XenDesktop 4.0

Refreshment Break (11:15)XenApp 5.0 FP2AppSense Environment Manager

Developing your Business CaseCase StudyDemonstration TimeLunch and Networking (13:15)g ( )Concorde Tour (13:45)




Established in 1996

I ti l ICT C lt

Design

Impartial ICT Consultancy

Dataplex: Consult, Professional Services & Support

Nationwide Coverage

Group Turnover 2009 £16M

Delivered virtualised solutions for 14 years with 150+ years experience across our technical poolyears experience across our technical pool

Implemented PB’s of consolidated storage from physical SAN and virtual storage

Secured over 300 000 endpoints with encryptionSecured over 300,000 endpoints with encryption software across public and private sectors

Trusted Brand with partners and clients.

Manchester 0845 260 5757

Oxford 0845 260 4747


Reduce Operational E

In a complicated world we simply do what we say:

ExpenseWe enable you to deliver business agility and resilience by the effective use of technology.

Deliver

the effective use of technology.

W d Business Value

Risk

We ensure you are secure and compliant.

Mitigation &

Compliance

Increase Agility

We assist you in delivering a competitive edge and value to your stakeholders.



The solution Dataplex has created gives us a base for all our data storage requirements

and is now highly available to our secondary location.

Assistant MD Futaba

the rightexpertise

Dataplex took time with us to

understand our requirements, our

Assistant MD, Futaba

Dataplex took time with us to understand our

f simplified management expertise,

ethos and enthusiasm to excel in this project and

deliver above and beyond

q ,security and infrastructure

environments and the needs of the business going forward.

ICT Manager Cotton Traders

requirements for simplified management,

increased uptime and seamless migration. The team had the right expertise,

th d th i t l i thi j t

reliable and From the initial engagement through to project

delivery and after sales support they have never let

deliver above and beyond our expectations

IT Manager, BetFred

ICT Manager, Cotton Traders ethos and enthusiasm to excel in this project.IT Manager, Jewson

Proven to be reliable and consistent with a technical

h ' i depend

delivery and after sales support, they have never let

us down and demonstrated a very high level of technical

team who's input we can depend on

Senior Management, AQAcompetence. Operations Manager, SSP


P f i l Consultancy Professional Services

Service Desk


Define why an organisation should

Strategic

Define why an organisation should undertake a new initiative and what impact it has to them commercially

Support the client through transition and daily operations.

Dataplex

TechnicalSupport

Dataplex Develop how an organisation will implement a strategy or l i

ImplementationHealthcheck

solution

Implement the solution as Ensure the system is running optimally and

part of a strategy or programme of works

running optimally and maximising value to the client


Desktop

Server Architecture Collaboration

SecurityStorage

ArchitectureNetworking

Infrastructure Management

DR

Business Continuity

Web/Cloud Security

iContinuity

Virtualisation

Unified Messaging

Datacentre

Data Security

Virtualisation Cloud / SaaS Security


Managed Service Desk Asset Mgt

2nd/3rd Line Support Hosting

Remote Support

T i i

Vendor Management

24x7 Service Desk Outsourced

Onsite Support

Transition Support

Outsourced Support


Availability

Management

P li t

Virtualisation

Server Proliant Integrity

Storage LeftHand

Desktop

Networking

Datacentre Security

Desktop Security

Cloud Security

y


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“Consumerisation“Consumerisation is the single SmartphonesSmartphonesis the single biggest trend Home PCsHome PCs

affecting t IT”

Laptops & Laptops & NetbooksNetbooks

corporate IT”


UConsumerisation ahead of Business Offerings

UserSatisfaction

Consumers

Business

Time





Employees are the same person, with the same expectations, whether at home or at work!And yet they get a better experience at home!

Our end users are IT Savvy, or at least they think they are.


The generation born in the 1980s who are now

entering the jobs market, higher education and the

electorateelectorate.

They are the biggest generation in the history of h ld Th fthe world. They account for about 1/3 of the world’s population and 1/4 of U.S. popu at o a d / o U S

population.


Will never read a newspaper but will be attracted to some (online) magazinesWill never own a land-line phone (and maybe not a watch)Will trust unknown peers more than expertsWill trust unknown peers more than expertsCommunity at the centre of Internet experienceUse IM. Think e-mail is for their parents.

Want everything to move to mobileHave and want access to multiple devices, but must be simpleW t d t i f ti t b il bl t th t h f b ttWant and expect information to be available at the touch of a buttonAre more likely to utilise cloud services on a daily basis.




The proliferation of Internet, Social Media and devices means that businesses must align their technology to match the demands of the individuals and external market forces

Effective use of desktop virtualisation will support government initiatives for flexible working practices and instil productivity and satisfaction within employees

O i ti t t i l it f th d ti i t d t d diOrganisations must strip complexity from the end users operating environment and standardise on a core set of technologies that roam with the user across any of their access devices

Colleagues need the same experience in the office as they get at home – but securely.

Organisations can leverage this wave of new technology born from server virtualisation to reduce investment in desktop infrastructure – BYOC.

DaaS – Need I say any more?y y


Mobileusers

TaskworkersUSER TYPES

LocalVM‐basedDesktops(Offline)

LocalStreameddesktops

HostedBlade PCdesktops

HostedVM‐basedDesktops(VDI)

Hostedshareddesktops

Virtual apps to installed desktops

(Offline) (VDI)



Cloud Hosted Virtual Desktops(Technologies * x) + (Vendors * y) = Confusion

Terminal Servers

Application Virtualization

Internal Hosted Virtual Desktops

How do you assess your needs?


L di t iLeading triggers are:Desktop replacement cyclesOS upgrade cycles (such as Windows 7)Worker location changes Workforce Mobility


Support Efficiency

Licensing Scalability

Capacity Planning Security

R li bilit

p y g

Accountability

P i i i &

Reliability Accountability

Provisioning & Storage

Responsibility


SummarySummaryNew Servers 3Consolidation Ratio 5:3:1

Consolidation 1640506070 Source Servers

Target Servers

8090

100 Source Servers

Target Servers0

102030

Processor Memory Disk Space Disk IO Network

304050607080Processor Memory Disk Space Disk IO Network

IO

01020

Server Count Rack Units Annual Energy Cost

Industry average for average CPU utilisation 6-8%

Server Count

Rack Units AnnualEnergy Cost

Energy Use (kWh/yr)

Heat Dissipation (BTU/yr)

Processor (%) Memory (%) Disk Space (%)

Source Server 18 19 3097.76 20651.7 70395360 19.6 63.0. 40.3

Target Servers 3 6 1576 80 10512 35845923 26 9 41 6Target Servers 3 6 1576.80 10512 35845923 26.9 41.6

Change -10 -13 -1520.96 -10139.7 -3459440 7.3 -21.3

Change (%) -76.9 -68.4 -49.1 -49.1 -49.1


Do not compare desktop virtualisation to server virtualisation, they interact with hardware differentlyN t ll d kt b k thNot all desktop brokers are the sameNot all hypervisors are the sameUsers do not care how many servers you are not running because of this projectUsers want a better experience than they get nowGet desktop virtualisation wrong and everyone will know about itp g yGet server virtualisation wrong and only a pocket of people know about it

Desktop Interaction is different to Server Interaction with hardwareDesktop Interaction is different to Server Interaction with hardware


USERS: What they do, How they do it, When they do it


Firstly not all desktops are candidatesDon’t just ask the question how many users can I get on a box….Guess work is not an optionGuess work is not an optionObjective tests are criticalWork with the user, they need to feel part of the processCombination of technical and business consulting is needed to ensure successgPartially automated and partially manualThere is a big human element to VDI, don’t forget it.

P j P j

Stakeholder Engagement

Project Initiation Assess Analyse Design Review Implement Project

Close

Project Management



Dissolvable agent reports configs:

OS

Applications

CPU, Memory, Disk

Age of machine

NICs

Monitors

P i tPrinters

Peripherals.


Dissolvable agent measures usage:

Per user per appPer user, per app

Time in use

CPU

Memory

Disk

Network

Latency

Graphics intensity

Login duration

App load times


Setup profiles to rate VDI Fitness for specific platforms:

Assign importance weighting

Specify compatibility forknown applications


Examine details ofexisting configurations:

Filter byy

Location

User or Group

Application

See distribution of:

OS versions

# Processors

CPU speeds

Memory sizes

# Monitors

ResolutionsResolutions

# NICs

NIC speeds

PrintersPrinters

Age of machines


Examine distribution of resource utilisation:

CPU, Memory, Network

Filter by

Application

User or Group

Location

Days and times

Identify top consumersIdentify top consumers


Find key clustersand commonality:

Filter by

Location

User or Group

Application

Find clusters across:

OS type

CPU type

Memory size

Total disk

NICs # speedNICs #, speed

# Monitors

# Printers


See how well specific machines, p ,users and applications fit in VDI:

Analyze by group Best Fit

Workload statistics

System CPU

User CPU

Memory UseMemory Use

Paging

Disk I/O

Network I/ONetwork I/O

Advanced metrics

User logons

App loading

Network latency

Graphics intensity

Categorize workloadsWorst Fit

Customizable ratings.


Graphical Intensity of ApplicationsMonitor Used Applications

Memory UsageApplication Load Time

Time running disconnected from LANLogin Time

Printer TypesCurrent Endpoint Hardware

Latency to Endpoint AD Information (User Names, IP, Groups)

User Needs Predictable CapexUser Needs Predictable Capex



Establish Business Requirements and KPIS

Establish executive sponsorshipEstablish executive sponsorship

Understand your operational IT architecture

Understand Business Goals and Vision

Gap Analysis of Current State to Desired State

Understand your users and their pains, make them feel involved

The ‘H’ Factor

User Involvement is key

Analyze the assessment

Establish your Reference Architecture

ySponsorship is critical

Communication is paramount

Understand your Financial Model

Develop Business Case for Virtual Desktop

POC/Pilot


30 Day POC

Fully Supported/Managedy pp g

Windows 7 or Windows XP

AppSense UEM

H t d/St d A li tiHosted/Streamed Applications

Our Equipment, Your Environment

Mitigated Risk

Thin Clients Available from Wyse or HP


Reduce Support Costs and Reduce Complexity

i d S i l i i f k i f l i hMonitor and set Service Level Monitoring of key infrastructure components alerting the proper team

Correlate SLA violation data from key areas over affected timeline

Scaling up while Ensuring a Consistent User Experience

M i i b i i li iMeasuring user experience by reporting on non responsive applications

Preventing widespread negative user experience and perception with SLA alertingPreventing widespread negative user experience and perception with SLA alerting



On the Back of an economic “reset”More innovation and productivityFuture is optimisticFuture is optimisticTechnology has been cited as a key enabler to grow out of the recession,enabler to grow out of the recession, (Business & Consumer)Every penny and project is subject to analysis and best valueIT must align their strategy with the Business strategy to gain fundingBusiness strategy to gain fundingDesktop Virtualisation should be a string in your bow for efficient ITg y



Internal cost reductionInternal cost reduction

Better power consumption

Improved responsiveness


Based upon information about YOURIT OrganisationBased upon information about YOURBased upon information about YOURbusiness model and visionBased upon business information from within the industryBased upon a pedigree of TCO/ROI analysis within the Dataplex Technicalanalysis within the Dataplex Technical Consulting divisionTangible and Quantifiable results to ensure your successful POC and Assessment get board level sponsorshipsponsorship.


Number of Desktops within the business, number to be virtualisedDesired Split of desktops:

Fat/Thin Clients or Blade PCHow will the desktops be delivered:

Streamed to VM/Desktop or BladePCPreferred finance model of the business, aligned more to Capex or OpexYour Desktop Refresh CycleEnergy Costse gy Cos sLicensing Frameworks from MS and Citrix3rd Party Requirements such as AppSenseDesktop Support CostsDesktop Support CostsApplication Testing & DeploymentProductivity ImprovementsROI TimeframeROI TimeframeNPV Savings and Discount Rates


Determine your payback periodDetermine your NPVDetermine your ROIDetermine your ROIBenchmark you against your peers in the same industryDevelop Report and PresentationDevelop Report and PresentationConcise and accurate report to gain backing and support from the executives.


The final stage is the delivery of the business case and architecture to gain board backing and executive sponsorship:

Deliver Business JustificationDeliver Business JustificationDeliver Costed ProposalDeliver Architectural BlueprintDeliver Architectural BlueprintPresent solution to project executivesEstablish project next steps.


Organization’s industry: High Technology Software and HardwareOrganization’s location: United Kingdom500 desktops are in the organization and 300 are being considered for virtualization with the500 desktops are in the organization and 300 are being considered for virtualization with the following mix:

Virtual Machines: 150 PC (existing or new) and 50 thin clientsDesktop Streaming: 25 PC (existing or new) and 75 thin clientsBlade PCs: 0 PC (existing or new) and 0 thin clients

Citrix XenDesktop solution versus the As Is opportunities projects that implementing the proposedCitrix XenDesktop solution versus the As Is opportunities, projects that implementing the proposed solutions resulted in a TCO savings of £246,659 over a 3 year period.

To implement the proposed project will require a 3 year cumulative investment of £348,731 i l diincluding:

£256,587 in desktop infrastructure expenses£82,113 in desktop infrastructure maintenance costs£82,113 in desktop infrastructure maintenance costs£10,032 in server and storage power and cooling expenses.


Comparing the costs and benefits of the proposed project using discounted cash flow analysis and factoring in a risk adjusteddiscounted cash flow analysis and factoring in a risk-adjusted discount rate of 9.5%, the proposed business case predicts:

Return on Investment (ROI) of 71% Net Present Value (NPV) savings of £181,034P b k i d f 11 thPayback period of 11 months.


200,000

100,000

150,000

0

50,000

150 000

‐100,000

‐50,000 Year1 Year2 Year3

‐150,000Desktop Infrastructure Desktop Infrastructure Mgt Desktop Admin

Application Admin IT Planning & Mgt Std Utils and Office Apps

Custom Apps Power & Cooling Server & Storage Pwr & Cooling

User Training


2,500,000

1 500 000

2,000,000

1,000,000

1,500,000

0

500,000

A I With X D ktAs‐Is With XenDesktop

Desktop Infrastructure Desktop Infrastructure Mgt Desktop Admin Application Admin

IT Planning & Mgt Std Utils and Office Apps Custom Apps Power & Coolingg g pp pp g

Server & Storage Pwr & Cooling User Training



Problem:Problem:Roaming desktop users with locked down desktopsDesktop user experience slowing down, impacting user productivityIncreased volume of calls to service desk.

Solution:Desktop design and scoping consultancyDesktop virtualisation project using Citrix EMC and Dell

Reduce Operational Expense

Desktop virtualisation project using Citrix, EMC and Dell2nd and 3rd line support through Dataplex Service Desk.

Benefits:Delivering Business ValueSimplified desktop management

Ensured security and integrity of intellectual propertyImproved user productivity and efficiency.ROI within 11 months of go live

ValueRisk

Mitigation &

Compliance

Increase Agility

ROI within 11 months of go live.

“Dataplex worked closely with us to architect a solution that matched our budget and business requirements for reducing capital and operational costsbudget and business requirements for reducing capital and operational costs,

whilst providing simplified desktop provisioning and enhanced system responsiveness.”


Presentations available from:http://www.dataplex‐systems.com/events.htm

Your feedback is important to us. Included in your packs are feedback forms,

please take a couple of minutes to complete them and be entered into a draw for

the chance to win a case of wine.
