View
376
Download
0
Category
Preview:
DESCRIPTION
http://www.concerttech.com - Concert Technologies - The Concert Orchestrated Processing System assists in the Unified Resource Rollout Delivery Team Configuration to manage Nationwide and International Multi-Site Technology Rollouts. This video explains how the web based software application is an essential part of the Multi-Site Technology Rollout.
Citation preview
COPSConcert Orchestrated Processing System
w w w . c o n c e r t t e c h . c o m
w w w . c o n c e r t t e c h . c o m
Topics to Discuss
• Unified Resource Rollout Delivery Team Configuration
• Concert Orchestrated Process System
• Process of an order from creation to close using COPS
w w w . c o n c e r t t e c h . c o m
Rollout Delivery Team Configuration – Unified Resource
• Project Manager• Single Point of Contact for Customer
• Project Facilitator (pool)• Manages Technicians, Single Point of
Contact for Partner
• Program Manager• Oversees Project & Guarantees Quality
Assurance
• Warehouse Manager• Supervises Equipment Deployment &
Logistics
• Technology Manager• Manages COPS
• Partnership Manager• Manages Partner Recruitment and Quality
w w w . c o n c e r t t e c h . c o m
Concert Orchestrated Processing System
• Concert Technologies’ Web-based Software Application available 24/7/365 from anywhere in the world
• Stable, Living Project of 10 Years
• .NET Front with SQL Server Database
• Dedicated Support Team
• State-of-the-art data center housing increases redundancy and disaster recovery protection of application failure
w w w . c o n c e r t t e c h . c o m
Concert Orchestrated Processing System
• Ease of entering single orders through a secure Customer website or bulk orders through spreadsheet
• Provides real-time project status and updates via web or email
• Site history information for rapid SLA resolution
• Custom billing plans to assist in speed and accuracy of invoicing
• Warehouse system modifications accelerate deployment time and asset tracking capabilities
w w w . c o n c e r t t e c h . c o m
Customer Order Entry
• Customer Submits New Order through COPS
• Batch Orders are Imported via Customer’s Spreadsheet
w w w . c o n c e r t t e c h . c o m
Customer Email Update
• Change is made to a job
• Email update is sent automatically
• Option to turn off this feature
• Job change information also viewable on the Daily Update Page
w w w . c o n c e r t t e c h . c o m
Daily Updates Page
• Overview of current job updates
• All information provided in real time
• Ability to search for any jobs submitted to Concert Technologies
• Search criteria includes Job ID, Site Address, LEC ID, Carrier ID, etc.
w w w . c o n c e r t t e c h . c o m
Summary
• Convenience of Adding Orders Online or via Spreadsheet
• Real-Time Updates
• COPS Support Team
• Redundancy
• Pool of Project Facilitators to accommodate the work load
• Quality Assurance provide by Project Manager and Program Manager
w w w . c o n c e r t t e c h . c o m
Technology Rollout Resources
A c c e l e r a t i n g T h e S p e e d o f T e c h n o l o g y R o l l o u t s
Concert Technologies Video Library
Watch
Concert Technologies White
Paper Library
Read
Note: to open links, press F5 to view show
•Contact Us:
•www.concerttech.com
•contact@concerttech.com
•703.796.5400
w w w . c o n c e r t t e c h . c o m
Recommended