Content Ops is Tops!

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Molly Byrnes discusses the importance of Content Operations

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CONTENT OPS IS TOPS!MOLLY BYRNES

@MABFIRE

#NYCMJUNE 20, 2012

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CONTENT WHAT?

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CONTENT OPS AND ENTROPYContent Operations is becoming crucial as the complexity of content on the web increases.

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FIVE C’S OF CONTENT OPS• CMS

• Communication

• Cache

• Context

• Curation

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TYPES OF CONTENT • Static

• Dynamic

• Text

• Image

• Garbage...

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CMS

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KNOW YOUR CMS!

• Open Source - free as in kittens

• Proprietary - for profit

• Custom - be careful what you wish for

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OPEN SOURCE• Code is visible and changes can be made

• Development is community driven

• Often requires customization

• Development is not free like the codebase

• Examples include Drupal, WordPress, Joomla

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PROPRIETARY• Often come with support

• Highly developed feature sets

• Can be specific to certain use case

• Difficult and costly to change

• Costly to purchase and ongoing financial investment

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CUSTOM• Built using web frameworks

• Can be highly customized for use cases

• Limited amount of people who can maintain

• Make sure you know what you want

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CONTENT OPS & CMS

• Workarounds!

• Many clicks = less productive

• Documentation

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COMMUNICATION

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Content???

Communication

WHAT CAME FIRST?

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COMMMUNICATE! • Who writes the text?

• Who manages the server where the content lives?

• Who designs the interface?

• Who codes the administrative backend?

• Do these people ever talk to each other?

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CACHE

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CACHE!• Cache all for the technical considerations behind the

scenes

• Optimized for content to be accessed quickly

• Browser, DNS, Site

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“”PR Saavy / Web Saavy?

Ida Noa

I’m so excited. Kourtney Kardashian just tweeted a link to my new skin care line. She has so many followers!!

Uhhhh......Why is my website white???

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CONTEXT

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SO MANY PLACES IT COULD END UP!

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SO MANY PLACES IT COULD END UP!

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SO MANY PLACES IT COULD END UP!

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CONTEXT MAKES CONTENT RICHER

• Metadata

• Markup

• Syndication

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HTML5• Web standard for generating markup that contains more

context and structure

• <html>

• Attributes: <video> <article> <email>

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CURATION

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CURATE!• Know how your content is getting on the page

• If you want to be able to curate it according to set rules, these will have to be built into your CMS

• Audits

• Sorting: drag and drop, lists, bulk tools

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QUESTIONS?MOLLY BYRNESProject Managermbyrnes@phase2technology.com

@mabfire

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