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Some user interfaces (UIs) can be designed to be incredibly simple and easy to use, whereas other UIs need to incorporate and support some level of complexity, whether it be the agent's screen design for a call center or the user workflow for system admins on enterprise applications. All too often, UIs are painted with broad brush strokes in terms of simple vs. complex. This webinar presentation addresses the following questions: • Where does 'complexity' come from? • What 'complexity' is unavoidable? • What 'complexity' is avoidable, and how can you avoid it?
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1© User Centric, Inc., July 2012
PRESENTER: MODERATOR:#uxlunch
2© User Centric, Inc., July 2012
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Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do
4© User Centric, Inc., July 2012
Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do
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Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do•
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We Believe Experiences Matter TM
9:45 PM 11:45 PM
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Why Are We Here?
Who We Are
The Webinars
Today’s Topic
What We Do •
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Why Are We Here?
Credit: UX2.0 Usability Test Report
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Complexity Defined
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Complexity Defined
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Complexity Defined
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Complexity Defined
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Complexity Defined
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Complexity Defined
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‘Complexity’ is typically not a goal for design
Credit: UX2.0 Usability Test Report
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Complexity is wrought with emotional baggage
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Complexity ≠ Complicated
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Complexity ≠ Complicated
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Complex User Interface, from a stakeholder’s POV
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Complex User Interface, from a developer’s POV
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Ray Toal, Developing Complex User Interface Applications in Java
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Complexity ≠ Complicated
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Where does complexity come from?
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Complexity originating from technology
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Complexity originating from the business
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Complexity originating from user tasks
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Determining whether complexity is real or fabricated
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What do users think about function vs. aesthetics?
Function Aesthetics
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Lesson Learned: Hearing vs. listening to user feedback
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Where does complexity come from?
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Tesler’s Law
Back-end development
Front-end
User Interface
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Heavily used applications and the expert user
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Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
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Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
38© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
39© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
40© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
41© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
42© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
43© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows(This is a BAD example of exception reporting!)
44© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
45© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Controls
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
46© User Centric, Inc., July 2012
Strategies for making the ‘complex’ simple
Prioritization
Progressive Disclosure
Visual Grouping
Contextual Actions
Iconography
Consistent Interactions
Exception Reporting
Map to Mental Models
Support Workflows
47© User Centric, Inc., July 2012
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Gregory Nunn
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Albert Einstein
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