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Presentation by Wim Putzeys on Case Management on June 4, 2013
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CASE MANAGEMENTJune 4, 2013
AGENDA
• Introduction to case management (Sparc)• Activiti BPM(Alfresco)• Smart Process Applications (Open Text)• Documentum xCP(EMC2)
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INTRODUCTION TO CASE MANAGEMENT
How Is CM Different?
Case opened Case closed
How Is CM Different?
1. Documents
2. Case properties
3. Tasks
4. History
How Is CM Different?
Formal process Informal process
System control
Human control
Detailed model
High-level model*
*CMMA 1.0 beta (omg.org)
Audit by process history
Audit by content history
Case management
CM Components
CapturePaper documents
Fax, e-mail
Phone conversation, IM conversation
EMC2 Captiva
Kofax
Recomatics
Readsoft
Ephesoft
CM Components
Document Management
EMC2 Documentum
IBM Filenet
Oracle UCM
Open Text DM
Alfresco
Capture
Records Management
Archive
ClassificationSearchSecurityAudit log
CM Components
Document Management
EMC2 Documentum
IBM Filenet
AgilePoint
Open Text BPM
Activiti
Records Management
Archive
Capture Business Process
Management
Business Activity Monitoring
TasksTask listsRoutingAudit trail
BlackPearl
CM Components
Document Management
Yammer
Sharepoint
Jive
Lync
Records Management
Archive
Capture BPM
BAM
Collaboration and
Communication
BlueKiwi
Liferay
BaseCamp
CM Solutions
Document Management
µOpen Text Global360 Case Management
IBM Case Management
HP Autonomy WorkSite
EMC2 Documentum xCP
Records Management
Archive
Capture BPM
BAM
Collaboration and
Communication
Alfresco WorkDesk
Dashboards
Transactional Content Management
25/10/2011 Slide 14
Transactional Content Management
25/10/2011 Slide 15
ACTIVITI BPM (ALFRESCO)
SMART PROCESS APPLICATIONS (OPEN TEXT)
DOCUMENTUM XCP (ECM2)
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