CASE MANAGEMENTJune 4, 2013

AGENDA

• Introduction to case management (Sparc)• Activiti BPM(Alfresco)• Smart Process Applications (Open Text)• Documentum xCP(EMC2)

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INTRODUCTION TO CASE MANAGEMENT

How Is CM Different?

Case opened Case closed

How Is CM Different?

1. Documents

2. Case properties

3. Tasks

4. History

How Is CM Different?

Formal process Informal process

System control

Human control

Detailed model

High-level model*

*CMMA 1.0 beta (omg.org)

Audit by process history

Audit by content history

Case management

CM Components

CapturePaper documents

Fax, e-mail

Phone conversation, IM conversation

EMC2 Captiva

Kofax

Recomatics

Readsoft

Ephesoft

CM Components

Document Management

EMC2 Documentum

IBM Filenet

Oracle UCM

Open Text DM

Alfresco

Capture

Records Management

Archive

ClassificationSearchSecurityAudit log

CM Components

Document Management

EMC2 Documentum

IBM Filenet

AgilePoint

Open Text BPM

Activiti

Records Management

Archive

Capture Business Process

Management

Business Activity Monitoring

TasksTask listsRoutingAudit trail

BlackPearl

CM Components

Document Management

Yammer

Sharepoint

Jive

Lync

Records Management

Archive

Capture BPM

BAM

Collaboration and

Communication

BlueKiwi

Liferay

BaseCamp

CM Solutions

Document Management

µOpen Text Global360 Case Management

IBM Case Management

HP Autonomy WorkSite

EMC2 Documentum xCP

Records Management

Archive

Capture BPM

BAM

Collaboration and

Communication

Alfresco WorkDesk

Dashboards

Transactional Content Management

25/10/2011 Slide 14

Transactional Content Management

25/10/2011 Slide 15

ACTIVITI BPM (ALFRESCO)

SMART PROCESS APPLICATIONS (OPEN TEXT)

DOCUMENTUM XCP (ECM2)