An Intuitive Tool for Shaping Collaborative Cultures

AN INTUITIVE TOOL FOR SHAPING COLLABORATIVE CULTURES. Year of the Monkey Digital and Innovation Festival Workshop Session with Stefanie and Imran Munich, 21 April 2016

1A. HOW WOULD YOU MEASURE MOOD DATA? LET‘S GIVE IT A TRY!

READY?

10 MINUTES OF YOUR TIME IN TOTAL 3 PARTS AND 3 TASKS GET TO KNOW SOMEONE NEW

FIND A PARTNER FOR THE NEXT 45 MINS

HUG SO NICE TO MEET YOU

WHAT YOU NEED AS A PAIR!

3 X CARDS A5 EACH (6 IN TOTAL) 1 X PEN EACH (2 IN TOTAL)

SO YOU SHOULD HAVE...

LET’S

HIGH-LEVEL FOR ALL THOSE WHO NEED IT

1. RECEIVE 1 TASK AT A TIME 2. MEASURE AN EMOTION INTUITIVELY 3. DEVELOP A TOOL TO MEASURE THE EMOTION 4. MEASURE EACH OTHER AND DISCUSS

WHAT CAN I USE TO DEVELOP?

1. THE PEN 2. THE CARD 3. YOUR BODY / FACE / GESTURES 4. ANYTHING AS LONG AS IT IS DECENT😜!

WHAT IS THE PROCESS?

1. I WILL SHOW YOU A TASK SLIDE 2. YOU HAVE 60 SECONDS TO DEVELOP YOUR TOOL INDIVIDUALLY! 3. WHEN I SAY GO, YOU TEST IT OUT ON YOUR PARTNER 4. STOP! DISCUSS!

WHAT DO I DEVELOP?

WE DON’T CARE AS LONG AS… IT SHOULD JUST DO SOMETHING DON’T WORRY, YOU’LL GET THROUGH THIS JUST TRUST ME, I’M ENGLISH!

OK?

TASK 1

YOU HAVE 60 SECONDS TO DEVELOP AN INTUITIVE TOOL TO MEASURE: YOUR PARTNER’S HAPPINESS!

TEST

RESULT & EXPERIENCE

DISCUSS

STOP

2. THE “KEI PRINCIPLE”: A NEW THEORY TO FOSTER COLLABORATIVE CULTURES.

WHAT DO YOU ASSOCIATE WITH MONKEYS?

HOW “MONKEY-ISH” IS YOUR ORGANISATION?

IN THE DIGITAL ERA COMPANIES NEED TO MASTER

CURIOSITY CREATIVITY EXPERIMENTATION

THE KEY TO SUCCEED IS YOUR COMPANY‘S CULTURE:

Source: fotolia.com

THE MORE COLLABORATIVE YOU ARE, THE MORE CREATIVE YOU WILL BE.

KPI Google

ACCORDING TO SPIRAL DYNAMICS WE ARE IN THE ORANGE ACHIEVIST MEME:

Source: Photo architectural-review.com: According to the Theory of Spiral Dynamics by Don Beck and Chris Cowen

CURRENT MAJORITY OF BUSINESSES (KPI-FOCUS)

TO TACKLE FUTURE MORE COMPLEX PROBLEMS COMPANIES NEED TO EVOLVE:

Source: Photo architectural-review.com: According to the Theory of Spiral Dynamics by Don Beck and Chris Cowen

LATEST BUSINESS DEVELOPMENTS

PIONEERING BUSINESSES

CURRENT MAJORITY OF BUSINESSES (KPI-FOCUS)

THUS, WE INTRODUCED

THE “KEI PRINCIPLE”

COMPANIES SHOULD SUPPLEMENT THEIR KPI SET WITH KEI MEASUREMENT.

Source: Photo architectural-review.com: According to the Theory of Spiral Dynamics by Don Beck and Chris Cowen

LATEST BUSINESS DEVELOPMENTS (KEI-FOCUS)

PIONEERING BUSINESSES (KPI- AND KEI-FOCUS)

CURRENT MAJORITY OF BUSINESSES (KPI-FOCUS)

WHAT I LEARNT ABOUT COOPERATIVE LEARNING! 240 HOURS

WE DEFINED 3 CORE KEIs:

APPRECIATION Non-judgemental respect

EMPATHY Process of

understanding

INTEGRITY Respectability

KEY EMOTIONAL INDICATORS

THERE IS ALSO A RELEVANT EXTENDED KEI SET:

APPRECIATION EMPATHY

INTEGRITY

SOLIDARITY

HELPFULNESS

RESPONSIBILITY

TOLERANCE RELIABILITY

AUTHENTICITY

OPENNESS

SINCERITY

VULNERABILITY

LET’S ADD KEIs TO THE KPI SET TO FOSTER A PRODUCTIVE COLLABORATION CULTURE.

KPI SET

KEI SET

• Long-term strategic ideas

• Short-term tactical ideas

• 3 core ides: integrity, empathy, appreciation • Up to 9 extended ideas

LET’S ADD KEIs TO OUR KPI SET AND FOSTER A PRODUCTIVE COLLABORATION CULTURE.

KPI SET

KEI SET

• Long-term strategic ideas

• Short-term tactical ideas

• 3 core ideas: integrity, empathy, appreciation

• Up to 9 extended ideas

INTRODUCE, LIVE, CLAIM AND MEASURE KEIs IN EVERYDAY BUSINESS!

1B. AND ONCE AGAIN!

GRAB YOUR PARTNER AGAIN!

OK?

TASK 2

YOU HAVE 60 SECONDS TO DEVELOP AN INTUITIVE TOOL TO MEASURE: YOUR PARTNER’S FUNNY FACTOR

TEST

RESULT & EXPERIENCE

DISCUSS

STOP

3. AN INTUITIVE TOOL TO MEASURE MOOD DATA.

WE WANT TO MAKE THE WORLD A LITTLE BIT BETTER BY IMPROVING CORPORATE CULTURES.

HOW TO MEASURE - COOPERATIVE CULTURE AS A WHOLE IN A - REAL-TIME - TOUCHSCREEN-TECHNOLOGY WAY?

PULSE IS ABOUT MEASURING MOOD DATA* INTUITIVELY.

*CORPORATE

CULTURE

Triggers that appeal to the

(un)conscious

Personal measuring tool P

ULSE

A SYNTHESIS OF 2 CONCEPTS MAKE PULSE TRULY INNOVATIVE:

DEFINITION OF THE 3 CORE KEIs:

The organisation realises, understands and acts on what its people are feeling: 1. by respecting their (private) lives & circum-stances; 2. by supporting and caring for them, on individual level

The organisation follows its ideals (purpose/mission): 1. by providing freedom to all to behave like they would in the organisation; 2. by being honest, straight and direct

The organisation shows respect to all at all levels: 1. by letting you be who you want to be, 2. by providing opportunity, a place to belong and that you are heard

ORGANIZATIONAL EMPATHY

ORGANIZATIONAL INTEGRITY

ORGANIZATIONAL APPRECIATION

GERMAN PILOT: TRANSLATION INTO EASY, SHORT, SPOKEN LANGUAGE!

1. Arbeit und Privatleben – passt das bei uns zusammen? 2. Stimmst Du zu: Wir haben ein Herz füreinander. | Wir nehmen aufeinander Rücksicht. | Wir unterstützen einander.

1. Geben wir genug Freiraum zu handeln? 2. Sagen wir, was wir tun und tun wir, was wir sagen?

1. Kannst Du Du selbst sein? 2. Bringen wir Dich weiter?

ORGANIZATIONAL EMPATHY

ORGANIZATIONAL INTEGRITY

ORGANIZATIONAL APPRECIATION

RESPONSIVENESS: A SYSTEM OF TEMPLATES ALLOWS FOR A BIG VARIETY.

QUESTION / STATEMENT TASK

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ONE QUESTION: DIFFERENT POSSIBILITIES TO GET AN ANSWER. To each question/statement/task you can find a matching question type that defines how users can respond:

clear answer easily evaluable

detailed answer hardly evaluable

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EXAMPLE: FIND OUT HOW EMPLOYEES FEEL – IN REAL-TIME.

„Are you feeling well?“ „How are you feeling?“

One Question Two possible answers

One Selection

One Question Multiple possible Answ.

One Selection (Choose one)

One Question Answer Range 0-100%

Set Slider

A) Yes! B) No!

A) Great! B) Okay! C) So-So. D) Bad!

Awesome!

Like Shit.

clear answer easily evaluable

detailed answer hardly evaluable

TRIGGER VISUALISATION: QUICK ENTRY, EASY TO DO, FUN TO USE.

TRIGGER VISUALISATION: ONLY 6 QUESTIONS REFLECTING THE KPIs.

TRIGGER VISUALISATION: FEEDBACK OPTION AT THE END.

INTERNAL COMMUNICATION: EASY AND QUICK FOR MOBILE USE.

THE G&P PULSE: We are interested in how you

are currently feeling about us!

OTHER ENVISAGED USES:

chief revenue officer

head of production HR

PICTURING PULSE IN THE FUTURE:

Templates SaaS Dashboard Individual Packages Bespoke

4. TESTRUN AT G&P: RESULTS AND LEARNINGS.

#4:

TOP 50 % = 72%

#3: TOP 20 % = 32%

LOW 40 % = 33 %

RUN AN APPROPRIATE EXPERIMENT AND MEASURE IN SHORT-TERM AGAIN.

EXPERIMENT FOR MORE SAFETY TO ACT: DEFINITION OF SELF-DEPENDENT PROJECTS.

MEASURE IN REAL-TIME. RUN EXPERIMENTS. MEASURE AGAIN! (AND IMPROVE.)

QUALITATIVE FEEDBACK TO PULSE: LISTEN TO LEARN.

BASIC LEARNINGS: GREAT APPROACH, IMPROVE INTUITIVE DESIGN.

– GREAT DESIGN – FUN TO DO – EASY WORDING – SLIDER OPTION – TRANSPARENCY – SPEED – CONVENIENCE

– INTUITIVE DESIGN TWICE NOT CLEAR ENOUGH – TECH PROBLEMS

1C. ONE FINAL TIME J

FOR THE FINAL TIME!

OK?

TASK 3

YOU HAVE 60 SECONDS TO DEVELOP AN INTUITIVE TOOL TO MEASURE: YOUR PARTNER’S HONESTY!

TEST

RESULT & EXPERIENCE

DISCUSS

STOP

HUG THANK YOU AND GOODBYE

5. PULSE FOR YOTM: DO IT YOURSELF!

GRAB YOUR SMARTPHONE AND GO: HOW ARE YOU FEELING AT YOTM TODAY?

pulse.grabarzundpartner.de

LET‘S HAVE A LOOK AT THE REAL-TIME RESULTS:

http://pulse.grabarzundpartner.de/result-overview.html

6. CALL FOR PARTNERS WE‘D LIKE TO PLAY WITH!

WHO IS INTERESTED AND WANTS TO BECOME A BETA-TESTER? WHO‘S LIKE-MINDED AND WANTS TO TAKE OUR APP PROTOTYPE TO THE FINAL LEVEL WITH US? CONTACT US IN THE TOUCH-TECH-AREA.

LET‘S RELEASE OUR INNER MONKEYS AND HAVE SOME SERIOUS FUN!

MANY THANKS! MORE ON KEY EMOTIONAL INDICATORS: WWW.KEI.PARTNERS BECOME A BETA-TESTER OF PULSE PULSE.GRABARZUNDPARTNER.DE YOU CAN CONTACT US AT STEFANIE.KUHNHEN@GRABARZUNDPARTNER.DE IMRAN@MESHWORKS.NET