06 effectively managing_cloud_services_in_five_steps

Kalyan RamanathanDirector, Business Service ManagementSeptember 9, 2010

TRANSFORM:HP Business Service Management (BSM)—Effectively Managing Cloud Services in Five Steps

What Is Needed to Effectively Manage Cloud IT Services? Next-generation IT Operations Solutions Requirements

Extend current solutions and

maximize existing

investments

Accurate understanding of dynamic cloud service

Manage cloud service performance to SLA’s

Automate service operations

Right data, right team, right context

Effectively Managing Cloud Services in Five Steps

Manage the “black box” cloud service

Manage the cloud service infrastructure

Manage the end-to-end cloud service

Automate cloud service operations

Improve team efficiencies with advanced collaboration

1

2

3

4

5

Users

Service Level Tracking

Performance & Availability Over Time

Business Impact

Infrastructure agnostic end-user experience and SLA management

Manage the “Black Box” Cloud Service

Seamless private, public, outsourced

service mgmt

Synthetic and real user performance

monitoring

Real time and historical SLA management

1

Private Cloud (IaaS, PaaS, SaaS)

Public Cloud (IaaS, PaaS,

SaaS)

Discover, monitor performance, remediate across all major virtualization vendors/technologies

Manage the Cloud Service Infrastructure

HP BSM

Hypervisor View

Network Virtual Switch View

Virtual Server View

Users

Private Cloud

(IaaS, PaaS, SaaS)

Public Cloud

(IaaS, PaaS, SaaS)

2

Application View

Virtual Servic

e

Seamless Cloud (Public, Private) Infrastructure ManagementManage ALL cloud and virtualized resources – i.e. internal as well as external

EnterpriseOn-Premise

Secu

re,

seam

less

A

ccess

HP BSM

2

Private Cloudoff premise

(IaaS, PaaS, SaaS)Virtual Servic

e

Firewall friendly protocol

Agent/Agentless monitoring

Discover, map, monitor, remediate

Public Cloudoff premise

(IaaS, PaaS, SaaS)

End User Experience, Transaction,

Infrastructure Monitoring

Run-time Service Model: Comprehensive, automated and up-to-date service view

Manage the End-to-end Cloud Service

Run-Time Service Model

HP CMS3rd party CMDB

IntegratedFederated

Create Service Map : 1 week+ (Manual) 1 hour (BSM)Maintain Service Map: 1 week+ (Manual) Near real time (BSM)

Cloud service

Virtual infrastructure

On-premise service

3

Manage the End-to-end Cloud Service with an HP Run-time Service ModelIdentify, Prioritize, Analyze, Resolve events and incidents faster

physicalhost

hypervisor

VM

web server

Exchange app

active directory

VM VM

APPLICATIONS

PHYSICALINFRASTRUCTURE (server , network,

storage)

VIRTUALINFRASTRUCTURE

USER EXPERIENCE IT Service performance

Impacted service

Prioritized Issue

3

Manage the End-to-end Cloud Service with a Consolidated Operations Bridge

Run-Time Service Model

3rd party Monitoring solutions

Application Performance Mgmt

Infrastructure Mgmt

Event and Perf. metrics

• Enhanced cross-tier troubleshooting (topology based correlation)

• Consistent & automated processes

ConsolidatedOperations Bridge

Cross-tier App, Server, network events

Topology based event correlation

3

Run-time

service model

Consolidated Service Event and performance

view

Integrated RBA Enrichment

Automated diagnostic solutions

Integrated to Incident/change mgmt process

RBA driven auto-remediation

Business Impact driven prioritizatio

n

Cause

Cause & Symptom

Symptom

Automatic Prioritizatio

n

Topology based event

correlation

MTTR: 10+ hrs 1hr

Topology based correlation

Automate event detect-troubleshoot -resolve process

Automate Cloud Service Operations 4

Improve Team Efficiencies with Advanced CollaborationPersonalized views built on a single source of truth

IT Operation personnel/incident: 20+ 4

Line of Business ExecutiveSLA View

Tier 3 Virtualization OperatorVirtual infrastructure performance

view

Mobile consoleFull BSM view

Tier 1 NOC Operator Consolidated Event

Console

Tier 1 Application SupportTransaction and application

performance view

Tier 3 Network SupportNetwork performance view

5

BSM

Minutes tocreate views

Integrate HP BSM & 3rd party data

Facilities contextual collaboration

Improve Team Efficiencies with Advanced Collaboration

5

Large IT manufacturer using Google Mail, Salesforce CRM, internal IT services

Cloud Client: Real World Success with HP BSM

Initial Challenge:

Unsatisfactory performance and availability of both on-premise and Cloud applications

Solution:

Integrated HP BSM (Application Performance Management, Operations Manager) and HP ALM (Performance Center, Quality Center)

Proactive Cloud Service Monitoring

True Application Lifecycle

Management

APM Center of Excellence

HP Business Service Management Results

Manage the cloud from the cloud

HP BSM9: Cloud-enabled Offerings

HP Business Availability Center SaaS offering

– Industry-leading SaaS Application performance management solution

– 9+ years of experience, 700+ Clients, proven ROI

HP CloudAssure for managing cloud–based services

– SaaS offering to manage cloud service security, performance and availability

– End user experience and business process monitoring of IaaS, PaaS and SaaS cloud services

HP BAC Anywhere

– Flexible BAC (point of presence/script) deployments anywhere on the cloud

Outcomes that matter.

hp.com/go/cloud

hp.com/go/BSM