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Kalyan RamanathanDirector, Business Service ManagementSeptember 9, 2010
TRANSFORM:HP Business Service Management (BSM)—Effectively Managing Cloud Services in Five Steps
What Is Needed to Effectively Manage Cloud IT Services? Next-generation IT Operations Solutions Requirements
Extend current solutions and
maximize existing
investments
Accurate understanding of dynamic cloud service
Manage cloud service performance to SLA’s
Automate service operations
Right data, right team, right context
Effectively Managing Cloud Services in Five Steps
Manage the “black box” cloud service
Manage the cloud service infrastructure
Manage the end-to-end cloud service
Automate cloud service operations
Improve team efficiencies with advanced collaboration
1
2
3
4
5
Users
Service Level Tracking
Performance & Availability Over Time
Business Impact
Infrastructure agnostic end-user experience and SLA management
Manage the “Black Box” Cloud Service
Seamless private, public, outsourced
service mgmt
Synthetic and real user performance
monitoring
Real time and historical SLA management
1
Private Cloud (IaaS, PaaS, SaaS)
Public Cloud (IaaS, PaaS,
SaaS)
Discover, monitor performance, remediate across all major virtualization vendors/technologies
Manage the Cloud Service Infrastructure
HP BSM
Hypervisor View
Network Virtual Switch View
Virtual Server View
Users
Private Cloud
(IaaS, PaaS, SaaS)
Public Cloud
(IaaS, PaaS, SaaS)
2
Application View
Virtual Servic
e
Seamless Cloud (Public, Private) Infrastructure ManagementManage ALL cloud and virtualized resources – i.e. internal as well as external
EnterpriseOn-Premise
Secu
re,
seam
less
A
ccess
HP BSM
2
Private Cloudoff premise
(IaaS, PaaS, SaaS)Virtual Servic
e
Firewall friendly protocol
Agent/Agentless monitoring
Discover, map, monitor, remediate
Public Cloudoff premise
(IaaS, PaaS, SaaS)
End User Experience, Transaction,
Infrastructure Monitoring
Run-time Service Model: Comprehensive, automated and up-to-date service view
Manage the End-to-end Cloud Service
Run-Time Service Model
HP CMS3rd party CMDB
IntegratedFederated
Create Service Map : 1 week+ (Manual) 1 hour (BSM)Maintain Service Map: 1 week+ (Manual) Near real time (BSM)
Cloud service
Virtual infrastructure
On-premise service
3
Manage the End-to-end Cloud Service with an HP Run-time Service ModelIdentify, Prioritize, Analyze, Resolve events and incidents faster
physicalhost
hypervisor
VM
web server
Exchange app
active directory
VM VM
APPLICATIONS
PHYSICALINFRASTRUCTURE (server , network,
storage)
VIRTUALINFRASTRUCTURE
USER EXPERIENCE IT Service performance
Impacted service
Prioritized Issue
3
Manage the End-to-end Cloud Service with a Consolidated Operations Bridge
Run-Time Service Model
3rd party Monitoring solutions
Application Performance Mgmt
Infrastructure Mgmt
Event and Perf. metrics
• Enhanced cross-tier troubleshooting (topology based correlation)
• Consistent & automated processes
ConsolidatedOperations Bridge
Cross-tier App, Server, network events
Topology based event correlation
3
Run-time
service model
Consolidated Service Event and performance
view
Integrated RBA Enrichment
Automated diagnostic solutions
Integrated to Incident/change mgmt process
RBA driven auto-remediation
Business Impact driven prioritizatio
n
Cause
Cause & Symptom
Symptom
Automatic Prioritizatio
n
Topology based event
correlation
MTTR: 10+ hrs 1hr
Topology based correlation
Automate event detect-troubleshoot -resolve process
Automate Cloud Service Operations 4
Improve Team Efficiencies with Advanced CollaborationPersonalized views built on a single source of truth
IT Operation personnel/incident: 20+ 4
Line of Business ExecutiveSLA View
Tier 3 Virtualization OperatorVirtual infrastructure performance
view
Mobile consoleFull BSM view
Tier 1 NOC Operator Consolidated Event
Console
Tier 1 Application SupportTransaction and application
performance view
Tier 3 Network SupportNetwork performance view
5
BSM
Minutes tocreate views
Integrate HP BSM & 3rd party data
Facilities contextual collaboration
Improve Team Efficiencies with Advanced Collaboration
5
Large IT manufacturer using Google Mail, Salesforce CRM, internal IT services
Cloud Client: Real World Success with HP BSM
Initial Challenge:
Unsatisfactory performance and availability of both on-premise and Cloud applications
Solution:
Integrated HP BSM (Application Performance Management, Operations Manager) and HP ALM (Performance Center, Quality Center)
Proactive Cloud Service Monitoring
True Application Lifecycle
Management
APM Center of Excellence
HP Business Service Management Results
Manage the cloud from the cloud
HP BSM9: Cloud-enabled Offerings
HP Business Availability Center SaaS offering
– Industry-leading SaaS Application performance management solution
– 9+ years of experience, 700+ Clients, proven ROI
HP CloudAssure for managing cloud–based services
– SaaS offering to manage cloud service security, performance and availability
– End user experience and business process monitoring of IaaS, PaaS and SaaS cloud services
HP BAC Anywhere
– Flexible BAC (point of presence/script) deployments anywhere on the cloud
Outcomes that matter.
hp.com/go/cloud
hp.com/go/BSM