How to Advance your Career

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Greg Lappin presentation at USPTA New England Convention November 9, 2014 Chatham Bars Inn.

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GREG LAPPIN

How to Advance your Careerlappingreg@gmail.com

507-884-9049

Asking the right question gives the best possible answer which allows you to go down the right path

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Does having a vision matter?

How Americans view their jobs

Why are so many people disengaged?

• Lack of understanding of WHY they do their job

• There is no lofty purpose

• Personal values may not be consistent with the company values

Values are

• The priorities that g

• N negotiable

Alignment on Values

Doug Eng will give you $1,440 per day!

What are your personal values?

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What business are you in?

Motivating Climate

Discussion questions:

• Can you motivate your team?

• If not, what CAN you do?

• What is the difference betweenmotivation and inspiration?

• How do you create a motivating climate?

Concrete behaviors for creating a motivating climate

1. Articulate the Life Time Mission and Vision

2. Make sure the mission is clear

3. Explain and live values

4. Create trust

5. Provide coaching and feedback

6. Involve team members in decision making

7. Model the correct behavior

8. Allow them to grow professionally

9. Have a clear process for conflict resolution

10.Recognize, reward and celebrate success.

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Celebrate Successes!

• Why- High achievers appreciate praise; they are competitive

• So What

– Improved morale- celebrate a success

– Increased member loyalty & connectedness

– Increased revenues

– Decreased problems for you

– Increased fun

• Tools

– Blue jar exercise for connectedness; thank you’s, other; 3 pennies

– “Theme of the quarter”

– Reward with food, party, recognition

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Leadership & Management

The overall operation of a department can be separated into two functions.

Leadership Management

• Both require a strategy to be successful and can be carried out simultaneously.

• Both are necessary for the execution of excellence.

• When performed well, this allows everyone and every system to move in the same direction.

• Sometimes intertwined.

Leadership

is… achieving results with p .

The goal, objectives, potential for each undertaking must be established.

What stands in the way of success, what problems must be solved or opportunities can be seized?

To get a better result a leader must remove a barrier or improve or change the way they are doing something (a process).

Need to consider:

Potential BResults

Results

Management

Management is totally different than leadership. It is the creation of excellence in the execution of duties, systems, programs, and implementation of budgets.

Management is:

• Producing orderly results; promoting stability

• Development of a structure which will give organizational clarity, efficiency, and stability

• A clear set of tasks with staff accountable to perform those tasks

• A clear budget planning process

• A deductive process of setting targets and goals

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Management

• Develop systems; processes

– On boarding

– Ordering balls

– Reviews

– Cleanliness

– For programs

– Have lesson plans

• Have KPI’s

If it can’t be measured; it can’t be managed

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How to manage

• KPI’s

– Financial and non financial measures(metrics) used to help a club define and evaluate how successful it is in terms of making progress toward its long term organizational goals.

– Answer the question, “What really is important?”

– Use to make changes

– Measures direction, has benchmark, a target, timeframe

– Ex. “Increase non dues revenues per member from 20-25% within the next year.”

“Monitoring increases r ”

Monitor

• The pro t

• A to the standards

• Interaction with the

m

Bicycle Analogy

A bicycle has two wheels of equal importance but each provides a different function

• The front wheel steers

• The back wheel provides power

Front wheel skills are leadership/ interpersonal relationship skills. They steer or guide human interactions throughout the job

Back wheel skills are process skills. They provide power to accomplish tasks throughout the job

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Results versus Reasons

Result

When perceived value is greater than perceived difficulty

Reason

When perceived difficulty is greater

than perceived value

Success?

A LessonA DirectorA Professional A Department

Factors for your success

Individual•H (net )

•H (s )•H w ( c )

Leader A team that

will produce RESULTS!

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A team who is aligned, skilled, and informed will

produce the desired results.

Review• There is a difference between leadership &

management- you must be good at both

• Know what business you are in

• Clarify your vision & values

• Define success

• Sacred Trust- create a motivating climate

• Understand what is the “Ultimate Competitive Advantage?”

What/Who is the one major

problem(opportunity) that

I must solve before all others?

I promise to design a plan with priorities, actionable items, and timelines in the next 48 hours

I will fill out before I arrive home

I will do

By

Measure by

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