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Are you struggling to monitor quality using spreadsheets? Stop using spreadsheets! Or maybe you use; QM linked to a recorder, speech analytics or an in-house built solution. QM linked to a recorder isn't multichannel. Speech analytics are too expensive and complicated. In-house built solutions are too risky and inflexible. There is a better way... One that is easy to use, has everything in one place and saves you time. It's called Scorebuddy. Scorebuddy is a quality monitoring solution that delivers real results, makes your job easier and helps impress your boss. How? 1. Rapid return on investment: "Immediately we received a return on investment, immediately" - Louise Fairman, Aktiv Kapital. As much a 20 times return. 2. Improved performance in; Agents, Supervisors, Teams, Supervisors and YOU. 3. Reports and Analytics you can and your boss can decisions on. Put QA back on the boardroom table. Make QA a strategic metric. Increase the value of your job title. Take a trial of Scorebuddy and start gaining value today! What else do you need to know? It's pay-as-you-use, there's no training needed and required no IT guy. So get scoring!
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Are you struggling to monitor quality
with spreadsheets?
?
?
Using. Spreadsheets.!
Or maybe you use.... QM linked to recorder In-house
built
Too risky and inflexible
Too expensive and difficult
Speech Analytics
Not multi-channel
There is a better way….
One that is Easy to Use
One that is Easy to Use
Gives you everything in one place
One that is Easy to Use
Gives you everything in one place
AND saves you time!
• Applause video
It’s called….
A quality assessment solution that
Delivers real results
Makes your job easier
Helps impress your boss
HOW?
1. Rapid Return on Investment
“Immediately we received a return on investment, immediately!” – Louise Fairman, Aktiv Kapital
1. Rapid Return on Investment
As much as a 20 times return
Agents
Supervisors
Teams
Groups
2. Improved Performance
&You
3. Reports & Analytics
You & your boss can make decisions
Put QA back on the boardroom table
Quality Assessment
Monthly Review
Make QA a strategic metric
Agenda for Today1. Quality Assessment Results2. Impact on Customer Experience3. Agent Engagement Levels
Increase the value of your job title
$ $ $
Take a trial of Scorebuddy
Start gaining value ….today
• What else do I need to know What else do I need to know?
Pay as you use
No IT Guy Required
No training needed
Get Scoring
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