Prologic first

Integrated hospitality software

Multi-functionalReliablePackaged

The company

• 20 years in business

• Technology leader

• Integrated solutions

• Add-ins to 3rd party software

• India, Dubai, London, KL

• 1500+ customers, 28 countries

Technology leadership

Windows

Internet

Mobile

• BI

Comprehensive solution

Technical architecture

Independent or multi-property

Sample customers - WISH

International

• Golden Tulip, ME&A (11)

• Abu Dhabi National Hotels, UAE (7)

• Al Hokair, KSA (8)

• De Palma, Malaysia (4)

• Golharta, Malaysia (2)

• Constance Group, Indian Ocean (7)

• Park Lane Mews, London

• Ramada, UAE (2)

• Bay Hotel, Singapore

• Citin Hotels, Malaysia (4)

• Ascot Dubai (4)

• Elgin Hotels (4)

• Sterling Holiday Resorts (2)

• The Park Vizag

• Clarkes Hotel, Shimla

• Galaxy, Gurgaon

• Chrome, Kolkata

• Senator, Kolkata

• Nidra Hospitality (2)

• JHM Interstate, Jaipur

• Magarpatta Hospitality, Pune

• Picadilly (2)

• Maharaja Express

WISH Modules• Sales & Marketing

– Contracts Management– Business Intelligence

• CRM– Central Guest History– F&B Profiler, Loyalty & Table Reservation– Members Database– Booker Loyalty Accounting– Guest Feedback *

• Electronic Distribution– Central reservations– Web Bookings– OTA interfaces– Channel Management *– Revenue Management *

• Rooms Division– Front Office / PMS– Mobile Front Office– Services Management– Interfaces

• Food & Beverage– Point of Sale– Mobile POS– Banquets Booking– Business Intelligence

• I&C– Call Accounting– Voice Mail– Internet Access & Billing– IPTV & Digital Signage *

• Back Office– Overview – Purchase & Inventory– Services Work Orders– Food & Beverage Costing– Payroll & Personnel– Accounting– Business Intelligence

• Enterprise Reporting– Financial Consolidation– Central Purchase

Sales & Marketing

Contracts ManagementWorkflow

Agents / Operators / Companies

Rates & terms

Proposal

Agreement

Distribute to CRS & Hotels

Operations

Review Performance

NoteOnly available for central multi-property deployment

with WISH.NET.

Contracts ManagementContacts Tracking / Sales Force Automation

• Unlimited contacts

• Call records

• Calls plan

• Calls report

Contracts ManagementProduction analysis

Vital inputs for performance measurement and next year’s rate negotiations

Return to WISH Modules

Business IntelligenceMulti-dimensional Analysis

Dimensions

• Market segment

• Business Source

• Domicile

• Agent / Operator / Company

• Room Category

• Rate Category

• Guest / Group

• Revenue Type

• Period

Expressions

• Room Nites

• Room Arrivals / Departures

• Cancellations / no-shows

• Guest Nites

• Guest Arrivals

• Domestic / Foreign

• Revenue

• ARR / REVPAR

Analyze by any combination of one, or more, dimensions and expressions. Present data or graph.

Business IntelligenceSample dashboard

Multi-property views, if deployed with central multi-property Front Office server. Build your own dashboards.

Business IntelligenceSample created by partner UbIQ, Malaysia

Business IntelligenceSample created by customer - Constance

Developed using Microsoft SQL Reporting Services Return to WISH Modules

Central Guest HistoryCentral Database of Guests across the Chain

• Contacts

• Demographics

• Family

• Visit History

• Revenue History

• Preferences

• Incidents

• Feedback

• Communication

• User defined fields

Central Guest History

Distribute to hotels for guest recognition and personalized services.

Powerful query tool for extraction of conditional lists.

Use for direct marketing and CRM.

For use with central multi-property front office software.

Frequent Diner ProfilerUnique Multi-outlet F&B Guest History Database

• Personal data

• Home delivery information

• Membership / Loyalty

• Visits summary

• Most ordered items

• Past checks

• General / service / KOT notes

• User defined fields

• Home delivery

• Loyalty Accounting

• Personalized services

Frequent Diner ProfilerPersonalize services & CRM

• Use on desktop or mobile deviceDelight your diners

• Write preferences to Front Office and Central Guest HistoryShare with other properties

• Mailing lists for direct marketing and diner relationship

Food & Beverage LoyaltyWith instant redemption

• Loyalty earnings

• On-line redemption anywhereRequires central database and always-on data connection

• Member Statements

Members Database

• Client Server (Web based –soon)

• Interfaced with Web Prolific (back office) and Touché (POS)

Dependents Database & Directory

• Dependents linked with members

• Independent billing

Reports – Member Visits

Revenue Statistics

Visit Statistics

Booker Loyalty Accounting

• Web based

• Multi-property

• Booker production from PMSInterfaced with WISH.NET and Opera

• Redemption Voucher issue

• Statements

Guest Feedback AnalysisHotelQMS from Differential Web Solutions

• Listen to your valued guests

• Speak with them

• Engage them with database email marketing

• Help identify operational & marketing issues

• Transforms your guests into a long term relationship

• Enhance guest satisfaction and increase revenues

Guest Feedback AnalysisHotelQMS from Differential Web Solutions

• Web based

• Custom form

• Capture all modes of feedback

• Post-check-out mailing

• Process feedback

• Online reports & analysis

• Import check-out data from WISH and Opera

• Write feedback to WISH Central Guest History

Guest Feedback AnalysisDirect impact on your marketing costs

Return to WISH ModulesEnsure that your guests return. Lower your marketing costs.

Electronic Distribution

Central ReservationsTwo choices

Web based

• Web based

• Low bandwidth needed

• Limited functionality

• Will grow

Client-server / remote access

• Client-server

• Remote web access

• All features of Front Office

• No retraining for FO staff

Web CRS

• Easy to use• Single form• Single image of

inventory shared with Front Office

• Rooms & rates

• Secure access

• Itineraries

• Accompanying pax

• Preferences

• Rate of the day

• Meal plan

• Optional services

Web CRS

Confirm online or on mobile *

Mobile confirmation by QikInnfrom UbiQ Malaysia

Full-function Central Reservation SystemMulti-property Front Office as CRS

• Client-server

• Remote web access option

• Single image of inventory shared with Front Office

• Full front office reservations and pre-arrival functionality

• Multi-property availability

• Itinerary bookings

Full-function Central Reservation SystemMore features

• Multi-property booking search

• Look up contracts

• Correspond electronically

• Access security

• User activity log

• Print or mail confirmation

• Confirmation to mobile phone *

Mobile confirmation by QikInn from UbiQ Malaysia

Web Booking EngineFor use at the hotel or chain web site

• Single image of inventory across front office and CRS

• Customized web store

• Multi-room booking

• Optional services

• Easy online administration

• Booking notification for hotel online and by email

• Guest confirmation online and by email

OTA Interfaces

Receive reservations from airline systems and hotel reservations portals.

Channel ManagementPowered by

Coming Soon

Revenue ManagementFrom

• Application service

• Optimizes total revenue & profitability

• BAR and LOS recommendation

• Dynamic reactive forecast

• Multi-property

Revenue ManagementFrom

• Group Quotations

• Powerful reporting

• Aid to budgeting

• Upload recommendations to CRS / PMS

• Revenue dashboard report daily by email

• Proven accuracy of forecast

Front Office

Front Office / PMSOptions

WISH Express‘No options’ package for small hotels

WISH StandardWISH Express with options for medium sized limited service hotels & chains

WISH.NETSoftware for full services hotels and chains

WISH Express

Package includes

– Reservations

– Front desk

– Cashiering

– Call Accounting

– Night Audit

– Housekeeping

– Statistics

– Receivables

– Payroll

WISH ExpressDistinctive features

• Very easy to use

• Single workspace

• Reliable database

• Extensive statistics

• Reporting– Wide variety

– Well formatted

– Electronic despatch

– Electronic archival / retrieval

WISH StandardWISH Express + more

• Same as WISH Express• Multi-property• Web Access• Plus options for –

– F&B CRM– EPABX PMSI interface– Internet Access & Billing– Services Management– Purchase & Inventory– Back Office Accounting– Central Reservations– Web Bookings– OTA Interfaces

WISH.NETFull featured Front Office / PMS

• Multi-property web access

• Distinctive user interface

• Best-of-breed functionality

• Rich statistics

• Exceptional reporting

• Paperless operations

Stay based Discount

Travel based Discount

Age based Discount

Early Bird Discount

Fixed Amount Discount

Nites Incentive

WISH.NETAgent / Operator Contracts

WISH.NETBest-of-breed functionality

Set-up

– Multi-currency room rates

– Staff accommodation / dummy rooms

– Availability stop sells

– Quad/hexa/penta rooms & rates

– Multi-lingual documents & letters

Sales & Marketing

– Allotments

– Complex rates & incentives

– Non-room discounts

– Print rate contract

– Unlimited contacts

– Contact tracking

– Production tracking

– To do list

WISH.NETGroups Management

WISH.NETDynamic Folio Analysis

Reservations / Front desk– Room rate by stay day

– Non-room discounts

– Complex transfers

– Guest specific notifications to users

– Electronic archival of guest correspondence

– Queue Room Check-in

– No-show / cancel by cut-off-time

– Stay day or 24 Hr room rate posting

– Refusals tracking & reporting

Front Office Cashier

– Charge routing per stay day

– Hidden folios

– Night Audit wizard

– Guest account for ‘walks’

– Voucher printing by type

– Split charges by % or ad-hoc amount

WISH.NETGraphical Floor Planner

• Multi-property– Cross property availability,

rates, house position & planning rack

– Settle POS check to another property folio

– Transfer guest to another property with folio accounting

• Rooms management– Guest room inventory

– Guest / Group specific room cleaning plan

– Maid scheduling

• Security– Unlimited user roles

– User activity log

– Data change log

– Emergency / disaster recovery reports

• Utilities– System and manual alerts

– User mail

– To-do reminders

WISH.NETRich statistics

• Analysis of actuals & forecast– By Segment, source,

Domicile and Nationality

• Agent / Operator / Company productivity

• Customized – Daily Flash

– Night Clerk’s Report

• Manager’s dashboard

WISH.NETManagement Dashboard

WISH.NETExceptional Reporting

• Comprehensive

• Report search

• Well formatted

• Customizable

• Export to MS Office

• Distribute by email

• Schedule distribution

• Archive electronically

• Retrieve easily

• Excel report generator

• Business intelligence

WISH.NETSample reports

WISH.NETExcel integration

Mobile Add-ins to WISH.NETFor use by hotel staff

Mobile Add-ins to WISH.NET

• Pre-check-in communications

• Check-out communications

• Check-in process

• Guest communications

• Sales promotions

• Mobile surveys

• Guest message delivery

• Post stay CRM

• Stay folio download

Services ManagementFunctions

• Register service requests

• Assign tasks by email or SMS

• Escalate delays

• Close calls

• Track cost of recovery

• Analyze trends

• Interface with front office/PMS and guest history

Services ManagementReporting

• Register service requests

• Assign tasks by email or SMS

• Escalate delays

• Close calls

• Track cost of recovery

• Analyze trends

• Interface with front office/PMS and guest history

Front Office Interfaces

• EPABX

• Alcatel

• Copper Connection

• Coral Telecom Pvt. Ltd.

• Ericsson

• Fujitsu

• Hybrex

• Intellicom

• Iwatsu Electric Co. Ltd.

• Lucent

• Mitel Telecom

• NEC

• Northern Telecom

• Panasonic

• Philips

• Siemens

• Scanners

• 3M Scanner

• ID Scan

• Address Verification System

• QAS

• IPTV

• Eclipse

• Guest Link

• Locatel

• Door Lock

• CISA

• KABA Ilco

• Saflok

• TESA Entry System

• Ving Card

Point of Sale

• Windows based• Touchscreen• Suited to

– Fine dining– Quick Service– Take away– Home delivery– Food Court– Industrial Catering

• Best of breed functionality (except, labour management)

• Unique CRM add-insSee F&B CRM elsewhere in this document

• Superior reporting

Point of SaleUnusual features

• Menu, sub-menu and pages• Item price by guest type• Large buttons, colours,

images• Carte / Fixed Meals• Condiments & modifiers• Configurable action buttons• Cover & course wise order

taking• Frequent diner profile look-

up & link• Auto-print KOT comment

from history

• Interface with banks for credit card payments

• Cashless / stored value operations

• Cashless Debit Card operations

• Loyalty Program• Kitchen Bump Bar• Dual display POS• API for 3rd party systems to

open checks• Interfaces with Opera,

Protel and OnQ

Point of SaleSuperior reporting

• Detailed & summary sales, collection & tax scrolls

• Discounts by reason & person

• Void / moves / split control

• Item sales statistics

• Best / worst selling items

• Covers report by meal type or hour

• Weekday wise items popularity

• Table & server statistics

• Loyalty production

• Staff checks

• Checks archive

Point of SaleMobile Add ins & electronic report distribution

• Daily flash on mobile browser

• Auto-responder for reports by email

Mobile POS

• For use on Windows Pocket PC devices over wi-fi

• All features of touchscreen POS, except, ‘carte’See Point of Sale elsewhere in this document

• Improves table side CRM by accessing frequent diner profiler

Banquets Booking Diary

• Easy to use banquet space & services booking calendar

• Web based

• Function(s)

• Schedule

• Pricing

• Logistics

• Notes

• Advance payment

Banquets Booking Diary

• Invoicing through POSPlease see Point of Sale elsewhere in this document

Reports

• Banquet Event Order

• Function Sheet

• Deposits due / received

• Logistics List

• Production Statistics

F&B Business Intelligence New

F&B Business IntelligenceSample questions that it can answer

• How do covers and average per cover impact your revenues?

• Which are your best performing tables?

• Who are your best performing servers?

• How do item sales vary over meal times?

• How do item sales vary across outlets?

• What APC and covers statistics do you need to achieve your revenue targets?

Internet & Communications

Call Accounting

• Unique graphical monitor

• Revenue management through flexible pricing

• Cost control per extension and per trunk line

• Unique value adds –– Caller look up

– Emergency alerts

• Interfaced with most EPABX

• Interfaced with WISH, Opera & Protel

Voice Mail

• Features– Unlimited departments,

extensions & prompts

– Password protected mailbox

– Voice greetings

– Play, replay, store or delete voicemail

– Wakeup calls

– Clear mailbox on check-out

– Move mail box on room transfer

– Interfaces with WISH, Opera, Protel and IDS

Internet Access & Billing

• Software based

• Features– Built in firewall

– Dynamic address translation

– Bandwidth management

– Flexible pricing

– Felxible user connections

– Postpaid or prepaid

– Access control & log

– Interfaces with WISH, Opera, Protel & IDS

Interactive TVFrom HOTstream, Greece

• Features– Hotel promotion on

– Guest interactive services

– Special offers

– Housekeeping

– Maintenance requests

– PMS interfaces

Video on DemandFrom HOTstream, Greece

• Features– HD entertainment on

demand

– Choice of content packages

– Multi-lingual subtitles

– Bookmark

– Parental Control

– East guest selection

Digital Signage

• Features– Location based views

– Display specific content

– Easy content management

– Multi-zone display

• Text with / without animation

• Graphics

• MS Office

• Video

• Live stream

Integrated Back Office

Integrated Back OfficeOverview

• Purchase

• Inventory

• F&B Costing

• Services Work Order

Materials Control

• Receivables

• Payables

• Bank Reconciliation

• General Cashier

• General Ledger

• Financial Reporting

Back Office Accounting

• Personnel

• Payroll

• Self-service

Personnel & Payroll

Only integrated back office system with such wide scopeInterfaced with

WISH, Opera, Protel, Amadeus, Micros, Touché , Infrasys, Sun Financials

Integrated Back OfficeFeatures Common to modules

• Web based

• Multi-property, Multi-currency

• Consolidation options

• Uniform System of Accounting

• Conditional alerts

• To-do list

• Comprehensive logging

• Superior reporting– Well formatted

– Comprehensive

– Electronic despatch

– Export

Purchase & InventoryPurchase & Receiving – Process flow

Purchase & InventoryPurchase & Receiving – Other functions

• Calculate reorder policy

• Purchase budgets

• Regular and standing PO

• PO includes delivery schedules, despatch instructions, payment terms

• PO traces for follow-up

• Exceptions when receiving – Quantity margins

– Emergency purchasesStrict control over what is

purchased and what is received, at what rate

Purchase & InventoryPurchase & Receiving – Other functions

• VAT details capture

• Track tax deductible at payment

• Direct issues

• Return to Vendor

• Revaluation of receipt

• Post liabilities to Payables

Strict control over what is purchased and what is received, at what rate

Purchase & InventoryPurchase & Receiving – Sample Form

Purchase & InventoryPurchase & Receiving – Sample Report

Purchase & InventoryInventory – Process Flow

Purchase & InventoryInventory – Other features

• Multiple store types

• Multiple store locations

• Dynamic conversion of units of measure

• Average or FIFO valuation

• PAR stock policy

• Inter-unit transfers

• Post consumption journal to General ledger

Purchase & InventoryInventory – Sample Screen

Purchase & InventoryInventory – Reports Menu

Services Work Order

• Handles orders for items other than stock or assets items

• Issue PO subject to approvals

• Record progress and export to Payables for progressive billing

Services Work Orders

Food & Beverage CostingProcess Flow

Requires WISH Purchase & Inventory

Food & Beverage CostingOther features

• Unlimited nesting of recipes• Recipes include preparation

instructions and presentation photo

• Link recipes to POS items• Link open item sales to recipes• Optionally, deplete stocks by

potential consumption• Recipe cost refresh• Compute materials

requirement & generate issue requisition based on sales forecast

• Production card for semi-finished items taken back to stocks Requires WISH Purchase & Inventory

F&B CostingSample Form - Recipes

F&B CostingSample form - POS Item Pricing Analysis

F&B CostingReports

• Transactions journal

• Cost reconciliation

• Daily cost

• Consumption variance

• Price variance

• Menu Engineering

F&B CostingSample Report – Kitchen Efficiency

F&B CostingSample Report – Purchase Efficiency

F&B CostingSample Report – Menu Engineering

Back Office AccountingReceivables – Process Flow

Back Office AccountingReceivables – Other features

• Modify front office transactions

• Split or merge transactions

• Guest Folio look up

• Split payment

• Settle credits

• Reverse settlement

• Change ageing periods

• Up to 6 reminders

Back Office AccountingReceivables – Sample Screen

Back Office AccountingReceivables - Reports Menu

Back Office AccountingReceivables – Another Report

Back Office AccountingPayables – Process Flow

Back Office AccountingPayables – Other functions

• Split Receiving value

• Post other Purchase Journals & adjustments

• Verify VAT credits

• Prepaid expenses write-down template

• Pay by cheque or bank transfers

• Reverse transactions

Back Office AccountingPayables – Sample Form

Back Office AccountingPayables - Reports Menu

Back Office AccountingPayables – Sample Report

Back Office AccountingGeneral Ledger – Process Flow

Back Office AccountingGeneral Ledger – Sample Form

• Chart of Accounts as per Uniform System of Accounting

• Budget, forecast and target

• Inter unit journal (for multi-property deployment only)

• Upload journals using Excel

• Cost allocation

• Grouping codes

Back Office AccountingGeneral Ledger – Sample Form

Back Office AccountingGeneral Ledger – Drill down

Back Office AccountingGeneral Ledger – Sample Report

Personnel & Payroll

Multi-propertyWeb BasedPersonnel & Payrollsystem

Personnel & PayrollPersonnel - Features

• Employee personal data

• Career progression

• Appraisals

• Leaves management

• Separation

• Correspondence file

Personnel & PayrollSelf service- Features

• Update contact information

• Request for leave

• Upload Doctor’s certificate against sick leave

• View payslip

• Salary certificate

• Request advance / loan

• View Duty Roster

• Request for training

• ResignationEmployees are notified by eMailon approval of their request

Personnel & PayrollAttendance - Features

Manual entry or captured from attendance recording system

Personnel & PayrollPayroll - Features

• Attendance adjustments

• Allowances / Deductions entry

• Taxes • Social security / PF• Salary computation• Provisions• Payslips• Bank instructions• Journal to General

Ledger or Payables

Business IntelligenceBuilt in dashboard

More to come

Business IntelligenceSample – Consumption analysis using

Business IntelligenceSample – Ad-hoc reporting using

Business IntelligenceSelf Service Reporting

• Start with an existing report

• Select data that you wish to include

• Set filters

• Hey presto! A new report is ready

• Save the report definition for reuse

• Add it into the menu

Hospitality software that you WISHed for

panchal@prologicfirst.com

+91-9050021108

+91 (124) 4259700

www.prologicfirst.com

Prologic first

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