Agile Transformation and Cultural Change

Agile Transformation and Cultural ChangeA Lean approach to Change Management

Ágiles 2015

Johnny Ordóñez

Johnny Ordóñez

And now, What shall I say after Angel Medinilla??Ágiles 2015

Agile Transformation and Cultural ChangeA Lean approach to Change Management

FamilyHusband(of(a(great(woman

Father(of(two(wonderful(kids

InterestsHappiness(&(Culture

Enterprise(Agility

Management(3.0

Design(Thinking(&(UX

CommunityEcuadorian(Agile(Community

Lean(StartUp Quito

Latam Agile(Community

JobLeanHAgile(Coach(at(Cobiscorp

SAFe Trainer(&(Consultant

Education5&5CertificationsKanban(Methodologist(Certified

Certified(Scrum(Professional

Certified(Scrum(Master

Certified(Product(Owner

Certified(Scrum(Developer

Master(of(IT(Management

My pleasure!A little bit about me

Experience+6(years(in(Agile

Seriva

Intergrupo

ThoughtworksJohnny Ordóñez

Bringing Agile to organizations is like dancing inside

a train wagon...

Why are we here?

Porquesomos como este amigo

ChangeAgent

Porque somos como este amigo

What do we mean by culture?

“It is the acquired pair of glassesthrough which we see life.”

– Mbarek A.

“I understand culture as a treasure that is part of our collective memory, of our perception of ourselves.”

– Lidija N.

“Culture is something that unites people.”– Anastasiya O.

“Culture issimply a shared

way of doingsomething with

passion.”– Brian Chesky

¿What is Culture?based on William Ouchi’s approach, Theory Z

BEHAVIOURS & ARTIFACTSJust what we see

BELIEFS & VALUESIn what we believeThe right oneOur education

MENTAL MODELSHow we rationalize somethingCognitive structures

feelings emotions

expectatives

family

childhood

hope parents

motivationfaith

Agile as a Culture

individuals interactions

working software

courage

respect

satisfy the customer

tdd

pairingstandup

quality

simplicity

feedback

service

transparency

adapt

evolutionary design

inspect

commitmentface to face

PRACTICES

PRINCIPLES

VALUES

BEHAVIOURS & ARTIFACTSJust what we see

BELIEFS & VALUESIn what we believeThe right oneOur education

MENTAL MODELSHow we rationalize somethingCognitive structures

¿Change starts here?

Agile as a Culture

individuals interactions

working software

courage

respect

satisfy the customer

tdd

pairingstandup

quality

simplicity

feedback

service

transparency

adapt

evolutionary design

inspect

commitmentface to face

Doing Agile

Being Agile True Change starts here!

Organizational Cultureby Michael Sahota & Olaf Lewitz

The changemust be made by

many sides

Why is it so hard to change?

Agile Culture

individuals interactions

working software

courage

respect

satisfy the customer

tdd

pairingstandup

quality

simplicity

feedback

service

transparency

adapt

evolutionary design

inspect

commitmentface to face

PRACTICES

PRINCIPLES

VALUES

BEHAVIOURS & ARTIFACTSJust what we see

BELIEFS & VALUESIn what we believeThe right oneOur education

MENTAL MODELSHow we rationalize somethingCognitive structures

Each element in the Culture is a Meme

MEME

All memes together form a Memeplex

MEMEIdea that reinforces itself

MEMEPLEXSystem of Memes that operatingin coordination

Foreign Idea(like Agile)

The systemdefends againtsthe foreignelement

Organizational Culture is a Memeplex

Organizational Culture is a Memeplex“Now there is something called Agile...”

"But it's only for swdevelopment...”

"It's just the current fad

methodology...”

"With that it does not affect my job...”

"But our contracts are fixed scope..."

“Culture is the organization’simmune system.”

– Michael Watkins

Is it possible to change a person oran organization?

Perspectives of the MindsetPHYSIOLOGICALHow works our brain at biochemicallevel (Neuroscience)

COGNITIVEHow our brains receives & process

the information, How we learn

Perspectives of the Mindset

The ability of our brains to find new ways and “rewire” itself.

Neuroplasticity

PHYSIOLOGICALHow works our brain at biochemicallevel (Neuroscience)

PHYSIOLOGICAL How works our brain at biochemicallevel (Neuroscience)

COGNITIVEHow our brains receives & process

the information, How we learn

Perspectives of the Mindset

COGNITIVEHow our brains receives & process

the information, How we learn

Growth MindsetBelieve that we can learnanything if we put in the work, practice, and effort to learn it.

Fixed MindsetThink that we cannot increaseour skills or knowledge in a particular area.

Carol Dweck,Stanford psychologist

Perspectives of the Mindset

PHYSIOLOGICAL How works our brain at biochemical level (Neuroscience)

COGNITIVEHow our brains receives & process

the information, How we learn

The ability of our brains to find new ways and “rewire” itself.

Neuroplasticity Growth MindsetBelieve that we can learnanything if we put in the work, practice, and effort to learn it.

Perspectives of the Mindset

Change begins with oneself

IndividualMindset

Group

Communities

Companies

So, how can we influence theculture?

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

Okay, what so "Agile" we are now?

AGILITYBusiness Agility + Organizational Agility

“COSMETIC” AGILE

Okay, what so "Agile" we are now?

AGILITYBusiness Agility + Organizational Agility

“COSMETIC” AGILE

Okay, what so "Agile" we are now?

AGILITYBusiness Agility + Organizational Agility

Avoid this!

Agile is about People

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

Ways to "manage" the change

Lean Change Managementby Jason Little

JASON LITTLE

Fortunately, this guy wrote this book!

Lean Change Managementby Jason Little

Lean Change Management by Johnnybased on Jason Little’s model

INSIGHTS

INITIATIVES

MINIMUN VIABLE

CHANGE

PREPARE

INTRODUCE

REVIEW

DELIVER

ASSESSMENT

SYNTHESIZECultural AssessmentFeelingsPerceptionsPolls

DEFINEVisioningStrategiesBlast RadiusCore Team

PRIORITIZEby Value/Impact and CostAlignment with corporate goalsCreate a MVC

LEARNValuable metricsFeedbackMore feelings

OBSERVE, LEARN, REFLECTSchneider's Culture ModelPLAi model based on Reinventing OrganizationsSerious GamesInceptionInterviews

Change Agent as an organizational anthropologist

Change Canvasby Jason Little

People Process Tech5&5Tools Environment

Skills Motivación Framework Prácticas XP ALM Automated5Testing

Continuous5Delivery

ConocimientoCompartido Espacio Físico

Curso

SAFe

Coaching(

Historias

POs

Coaching(

Marketing

OneHToH

One

Hapiness

Index

Initiative

Initiative

Initiative

Initiative

Initiative

TFS(Pilot

Initiative

Initiative

Junit(

Pilot

Initiative

Initiative

Initiative

Initiative

Coding(

Dojos

Lightening(

Talks

Open(

Spaces

MVC 1

MVC 2

MVC 3

Equipos

en(una

mesa

Mensajes

en(las

paredes

Cucumber

Contratos

Ágiles

+

H

Prio

rity

H

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

Enterprise Adoption Board

Enterprise Agile Coach

Executive

PMO Leader Tech & XP PracticesCoach

Agile Coach

ENTERPRISE AGILE COACHPortfolio & Program Level Executive Staff

AGILE COACHTeam levelCoaching into process and practices Scrum / Kanban

EXECUTIVE SPONSORSHIPAlignment with organizational and

business perspectives.Proxy with other areas if it is required.

It helps manage formality.TECHNICAL COACH / CD CONSULTANT Team and Program levelWorking with DevOps, ArchitectsCoaching into technical qualityPMO

Support the Change processFrom Project Management Office

to Change Management Office.

Human Talent

HUMAN TALENT On-Boarding process.

Professional career development.

just an example of an Enterprise-level adoption team

Change CoalitionChange network through the Organization

VALU

E ST

REA

MS

VALU

E ST

REA

MS

Change CoalitionChange network through the Organization

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

WHOChange coalitionChange agents like an Agile team

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

WHOChange coalitionChange agents like an Agile team

1. Create a SAGAbased on High Altitude Leadership

BELIEFS

WHATStructure

PlansMetrics

HOWProcesses and proceduresPoliciesFrameworks

RESULTS

BEHAVIUORS

TOOL SEDUCTIONThink that the tool is the solution.It gives us security.

1. Create a SAGAbased on High Altitude Leadership

BELIEFS

WHATStructure

PlansMetrics

HOWProcesses and proceduresPoliciesFrameworks

RESULTS

BEHAVIUORS

TOOL SEDUCTIONThink that the tool is the solution.It gives us security.

SAGASomething that inspires and evokes action.

Something in difficult times.

Avoid this!

2. Meeting Canvasbased on Amazemeet.com

3. Internal talks with special guests

3. Internal talks with special guests

4. Happiness Index

4. Happiness Index

5. Culture of Feedback“Talk with Bill”,(CEO,,20,min)One to,One sessionsBetter retrospectives

Golden Circle of Change

¿WHY?

¿HOW?

¿WHO?

¿WHAT?

based on Simon Sinek

WHYFocus on Transformation, not just adoptionAvoid the "Cosmetic Agile”Create sustainable business resultsAgile is about People

HOWLean Change ManagementExperimentation and learning cycles

WHOChange coalitionChange agents like an Agile team

WHATInitiatives at all levelsOptions and experiments

“Never trust a spiritual leader change agentwho does notdance.”

– Mr. Miyagi & Johnny !

Recommended books

What Is Organizational Culture? And Why Should We Care?https://hbr.org/2013/05/what-is-organizational-culture

Culture over Processhttp://blog.crisp.se/wp-content/uploads/2013/09/culture-over-process.pdf

Culture over Process - Videohttps://www.youtube.com/watch?v=Rb0O0Lgs9zU

What is Organizational Culture — and Why Does it Matter?http://www.organicworkspaces.com/pdf/What_is_Organizational_Culture.pdf

You can’t change culture; you can’t change attitudes.http://www.iedp.com/Blog/you_cant_change_culture

Understanding and Working with Agile Culturehttp://www.slideshare.net/michael.sahota/understanding-and-working-with-agile-culture-pmisoc

Adoptando Scrum y no morir en el intentohttp://www.slideshare.net/kleer_la/adoptando-scrum-y-no-morir-en-el-intento-agile-bolivia-day-2012

Don’t Fuck Up the Culturehttps://medium.com/p/597cde9ee9d4

The Culture Deckhttps://medium.com/@pullnews/the-culture-deck-c4126ec63b18#.uwnh477mp

Exec Summaries High Altitude Leadershiphttp://es.slideshare.net/james3b/exec-summaries-high-altitude-leadership

The Competing Values Framework: Creating Value Through Purpose, Practices, and Peoplehttp://competingvalues.com/competingvalues.com/wp-content/uploads/2009/07/Competing-Values-Leadership-Excerpt.pdf

The Agile Holocracyhttp://www.drdobbs.com/architecture-and-design/the-agile-holocracy/240166629

Agile es cultura, pero cultura viva!http://johnnyordonez.com/2014/06/10/agile-es-cultura-viva/

William Ouchi, Organizational Culturehttps://vimeo.com/18404649

What is a Mindset?https://flowchainsensei.wordpress.com/2012/07/24/what-is-a-mindset/

Critical Agile Memeshttps://flowchainsensei.wordpress.com/2011/05/17/critical-agile-memes/

Fortalezas y debilidades – Culturas organizacionaleshttp://www.fuerzatres.com/2013/08/fortalezas-y-debilidades-culturas-organizacionales/

Implicancias del cambio organizacionalhttp://www.fuerzatres.com/2013/08/implicancias-del-cambio-organizacional/

Killing Hierarchy: Organization Design for Startupshttp://www.skillshare.com/classes/marketing/Killing-Hierarchy-Organization-Design-for-Startups/465270004?refId=3633976

Culture at Work: The Tyranny of 'Unwritten Rules‘http://www.forbes.com/sites/rodgerdeanduncan/2014/02/13/culture-at-work-the-tyranny-of-unwritten-rules/

How do you accelerate your enterprise agility?http://www.slideshare.net/ThoughtWorks/slideshare-agileleadership130507030700phpapp01

Organizaciones enfermashttp://johnnyordonez.wordpress.com/2012/08/02/organizaciones-enfermas/

The House of Agile & Lean Transformationshttp://www.emilianosoldipmp.info/tag/business-agility/

What is Culture?https://www.youtube.com/watch?v=57KW6RO8Rcs

Thank you!Johnny Ordóñez

johnnyordonezortiz

@johnnyordonez

johnny Ordóñez