Listening Effectively

Whisper Down the LaneWhisper Down the Lane

Listening Listening EffectivelyEffectively

Team ATeam AKimberly AdamsKimberly Adams

Debra AldrichDebra AldrichVittoria BakerVittoria Baker

Shaynelle BordleyShaynelle BordleyGeorgia DimaanoGeorgia Dimaano

Listening DefinitionListening Definition “The process of receiving,

constructing meaning from, and responding to spoken and/or nonverbal messages.”

Listening EffectivelyListening Effectively Attending Understanding Remembering Critically Evaluating Responding

AttendingAttending Prepare mentally & physically Make complete shifts from speaker to

listener roles Resist tuning out Avoid Interrupting

UnderstandingUnderstanding Identify with key points Interpret nonverbal cues Ask clarifying questions Paraphrase

RememberingRemembering Repeat what was said Create mnemonics

Artificial technique used as a memory aid i.e. “Roy G. Biv”

Take notes

Simon SaysSimon Says

Critically EvaluateCritically Evaluate Separate facts from inferences

Facts – Statements whose accuracy can be verified or proven

Inferences – Claims or assertions based on the facts presented

Probe for information Questions that search for more information

RespondingResponding Providing back-channel cues Reply when the message is complete

Paraphrase Question Agreement/Challenge Advice Support

RiddlesRiddles

Types of ListeningTypes of Listening Appreciative listening Discriminative listening Comprehensive listening Critical-evaluative listening Empathic listening

Appreciative ListeningAppreciative Listening Focuses on the enjoyment of what is

said. You don’t have to focus in on the

specifics Could be used in a casual, social

setting

Discriminative ListeningDiscriminative Listening Gain an accurate understanding of

the message Keep a close eye on verbal and non-

verbal cues Could be used during a Dr’s exam to

understand test results

Comprehensive ListeningComprehensive Listening Learning and remembering

information Use whenever you are learning a new

procedure or during a lecture

PuzzlesPuzzles

Critical-evaluative ListeningCritical-evaluative Listening Able to judge or evaluate the

information Understand and think critically about

its intent May need to “read between the lines” Could be used when talking with a

salesperson or someone making an apology

Empathic ListeningEmpathic Listening Understanding the feelings of others Also called Therapeutic Listening as

it’s used in counseling settings Choose when someone speaks of a

personal loss or counseling someone in need

I Love LucyI Love Lucy

Top 10Top 10

Steps to Effective Steps to Effective ListeningListening

1)Face the speaker and maintain eye contact.2)Be attentive.3)Keep an open mind to what you’re hearing.4)Try to picture what the speaker is saying.5)Don’t interrupt or impose your “solutions.”6)Wait for the speaker to pause to ask

clarifying questions.

Steps to Effective Steps to Effective ListeningListening

7)Ask clarifying questions, not challenging questions. Wait until discussion time to raise your point of view.

8)Try to feel and understand what the speaker is feeling.

9)Demonstrate you are paying attention to what is being said by providing feedback through nodding your head or saying “Uh huh.”

Steps to Effective Steps to Effective ListeningListening

10)Pay attention to what isn’t said—feelings, facial expressions, gestures, posture and other nonverbal cues

ReferencesReferences Scholarly Article Book Website