PRESENTATION BY

AKHILSRIRAMANMOLSANJAYGAUTAMSUBHAM

INTRODUCTION

WE HAVE FOUR BASIC COMMUNICATION SKILLS

What is listening ?

Listening is making meaning from sound

HOW MUCH LISTENING CAN THERE REALLY BE WITH SO MUCH DISTRACTION AND INTERRUPTION ?

LISTENINGOUR LISTENING COMPREHENSION

THE KEY TO LISTENING

OPENS THE DOOR TO HUMAN RELATIONSHIPS

Listening costs us nothing and it brings huge benefits.

So in your next conversation with a colleague, give them your full attention and listen to the human being behind the words.

Types of Listening

1.Active Listening : Listening which requires active participation of the listener in the conversation

through verbal and non-verbal cues.

• Listen • Process• Comprehend • Respond• Listen

Types of Listening

2. Passive Listening : Receiving all data presented by the speaker quietly without responding unlike active listening.• Listen • Listen• Listen

TYPES OF ACTIVE LISTENINGThere are several listening styles we can employ depending on the type of message we receive

a) Pseudo listeningb) Appreciative listeningc) Empathetic listeningd) Comprehensive listeninge) Critical listening

Pseudo listening In this type of listening we pretend to listen but do not absorb anything from conversation. Appreciative listeningIt happens when we enjoy the message like listening to your favourite song.

Empathetic listeningIt involves emotionally connecting with another person using compassion.

Comprehensive listening

This listening is required to receive and interpret the message.

Critical listening

Also known as evaluative, judgemental or interpretive listening, critical listening involves analysing, evaluating and judging what is being said.

BARRIERS

a) Verbal signs of ineffective listening.

b) Non verbal signs of ineffective listening.

c) Further signs of ineffective listening.

VERBAL SIGNS

• Trying to listen more than one conversation at a time

• Judging the communicator

• Feeling unwell or tired

Prejudice - (pre-conceived opinions)

Making judgements

Pre-occupation -

Noise

Fear

NON VERBAL SIGNS

• Lack of eye contact with speaker

• Inappropriate posture

• Inappropriate expressions and lack of head nods

FURTHER SIGNS

• Sudden changes in topic

• Selective listening

• Daydreaming

OVERCOMING BARRIERS

Overcoming :

1. Excessive talking Observe your listener's reactions while speaking.

2. PrejudiceConsciously avoid taking an "I know what he or she is going to say" attitude while the other person is speaking.

3. Distractions

5. Fear

Be aware that fear can only worsen the situation. Listen to what the other person is about to say without fear.

Keeping calm will give you mental strength to face any situation.

4. Misunderstanding

You may think that it's impolite to ask the speaker to clarify his words or intentions, but that's not the case at all. Most people will appreciate the fact that you are making an effort.

How to be a good listener

A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.

to what is left unsaid or only partially said.

Find more at: http://www.skillsyouneed.com/ips/listening-skills.html#ixzz45t6fBkcC

Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages.

A WHOLE BODY LISTENER IS A GOOD LISTENER

FIVE STEPS TO BETTER LISTENING

1. RECEIVING

• Avoid distractions

• Don’t interrupt the speaker

• Don’t rehearse your response

2. UNDERSTANDINGCan be done by asking questions, rephrasing parts of the speaker’s message

3. REMEMBERING• Identify the fundamental points

• Make the message familiar

4. EVALUATING

• What is fact, and what is opinion?

• Was the speaker demonstrating any particular prejudice with their message?

• What was the speaker’s intent with their message?

• What portions of the message, if any, were exaggerated?

5. RESPONDING

• Don’t complete the speaker’s sentences.

• Address the speaker’s points.

REFERENCEShttp://study.com/academy/lesson/the-four-stages-of-the-listening-process.html

http://www.skillsyouneed.com/ips/listening-skills.html

http://www.brighthubpm.com/resource-management/122339-effective-listening-10-barriers-and-how-to-overcome-them/

https://www.youtube.com/watch?v=cSohjlYQI2A

http://www.parenting.com/article/what-babies-learn-in-the-womb

ALWAYS REMEMBER : “ONE OF THE BIGGEST GIFTS WE CAN GIVE ANYONE IS THE GIFT OF BEING HEARD”.