CHI Summit15 2A Candidate Royal Treatment_AHEAD_5.21.15

Rethinking Candidate Experience:The Royal Treatment

Angie VerrosAHEAD, Director of Talent Acquisition

What is a ‘Candidate’?A. Somebody who can do the jobB. Everyone who expresses interest in a specific opportunityC. Every qualified applicantD. Everyone we bring in for an interview

And the Answer is…• B. Everyone who expresses interest in a specific opportunity

What is Candidate Experience?

First Impressions are Everything• Company website • Attitudes & opinions that people form while seeking a job• Thoughts about the recruiting process• Emails exchanged• Phone calls returned• Interviews conducted• The firm as a place to work• The people they meet• Subsequent actions from the firm

Opinions Matter• Opinion of Your Company Starts Before the Employee Joins• Great job seeker experiences bolster your company’s brand• Happy new employees share positive experience• Most job seekers read 4-7 reviews before forming an opinion of a

company • Only 5% of applicants rated their candidate experience as excellent• 34% of applicants rated their candidate experience as poor

*Recruiting Blogs: 50 Recruiting Stats Every Talent Acquisition Pro Needs to Know!*Mysteryapplicant.com infographic

Relationships Matter• The job market is cutthroat due to an

increased demand for skilled workers– To succeed, recruiters plan to invest more in:• Social recruiting (73%)• Referrals (63%)• Mobile (51%)

*Jobvite Social Recruiting Survey 2014

• 84% of job seekers would consider leaving their current employers for a company with an excellent reputation

• 46% of Glassdoor members are reading reviews when they have just started their job search and have not yet spoken with a company recruiter or hiring manager

• 69% would not take a job with a company that had a bad reputation , even if they were unemployed!

*Glassdoor Employer Brand Analytics 101

A Candidate Experience Story• Applied on company website• Timely response from recruiter• Recruiter phone interview• F2F interview scheduled

• After the interview

Importance of Candidate Experience• What would a candidate do if they experience

a bad experience?– Never seek employment at the company again– Tell others not to work there– Tell others not to purchase products or services

from the company

A Positive Candidate Experience• Improves candidate quality• Improves company reputation• Larger talent pool

Candidate Treatment• How do you communicate

with qualified candidates that are not selected as finalists?

• How do you treat unqualified candidates?

Jobvite & Candidate Experience• Market Jobs & Recruitment

Brand• Application Process• Candidate Workflow• Employee Referral Program• Reporting

Quick - Easy - Smart• If your hiring process is efficient, you

are able to recruit quickly & easily

• Jobvite provides– Easy to apply solution– Transparent and frequent

communication– Hassle free interviews/calendar -

screenshot– Quick decision and communication

Angie VerrosAHEAD, Director of Talent Acquisitionangie.verros@thinkahead.com @angieverros

THANK YOU!