View
722
Download
0
Category
Preview:
Citation preview
@SanktPony #servicedesignhh
How to get rich and famous**) with dataporn
15th Service Design Drinks Hamburg
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
„The purpose of Service Design methodologies is to design according to the needs of customers or participants,
so that the service is user-friendly, competitive and relevant to the
customers.“
@SanktPony #servicedesignhh
Using insights to create products.
@SanktPony #servicedesignhh
„Not everything that can be counted counts,
and not everything that counts can be counted.“
@SanktPony #servicedesignhh
Service Design
A) Quantitative problem
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
And this is what is currently being analysed: 1%.
@SanktPony #servicedesignhh
+ =
@SanktPony #servicedesignhh
B) Qualitative problem
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
+ =
@SanktPony #servicedesignhh
+ ==?
@SanktPony #servicedesignhh
+ ==?
@SanktPony #servicedesignhh
+ ==+
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
A little quiz.Persons of public interest
German
Blonde
Born in 1986
Have a middle name
Testimonials
Earn money with soft drinks
Appeared on RTL television several times
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
A short survey
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
Now it’s your turn.
@SanktPony #servicedesignhh
The Five Whys
@SanktPony #servicedesignhh
Why
Why
Why
Why
Why
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
What would a service look like that drives us to decaf?
@SanktPony #servicedesignhh
@SanktPony #servicedesignhh
Twitter @SanktPony & @HAPPYGOFIKA
XING/LinkedIn Malte Tietjen
Mail hej@happygofika.com
Recommended