Establishing a clear mission – from martyre's crown to agile team work

Establishing a clear mission – FROM MARTYRE’S CROWN TO AGILE TEAM WORK

Johanna Lindvall & Petra Svensson

Where we come from…

8 faculties Founded in 1666

Academic freedom – administrative freedom

Central administration = low trust

IT – name a system, and we have it!

# 1. Pioneering spirit

Grassroot Initiatives

No budget? OK, since it’s important!

Grassroot Initiatives

Anyone can join!

Special features? Sure. Let’s build it!

Ad hoc decisions

Yes we can!

# 2. Crisis & Despair

Support hell

We don’t have time!

No development

Heads above water NO!

That’s impossible!

No-one understands us…

#3. Sidestepped

Time for reflection

Sidestepped!

Focus on delivery

Released from impossible task

# 4. Establishing a clear mission

Figures & facts

Neutral alternatives

No action before formal decision

Not advocating

Tangible examples and concequences

Relevant level for each decision

Alternative 1 ”No corporate CMS”

Alternative 2 ”Corporate CMS offer”

Corporate websites Department and faculty websites

Corporate websites

Department and faculty websites

Technical platform delivered x - x x Server and application management x - x x Compliance to official directives, e.g. IT security, accessibility x - x x

Design templates implemented x - x x Continous development x - x x

User support x - x x CMS training x - x x Technical support and incident management x - x x

Corporate websites Web infrastructure

# 5. Models & tools for agile teamwork

Included in the offer: -  Basic functionality and

design templates -  Training in Drupal

-  IT- and User Support

-  A technical platform, continously updated

-  The opportunity to submit

requests for change

To get a website, the department has to: -  Assign a website owner,

responsible for the content and for allocating relevant resources

-  Assign an operational manager for the website

Requirement specification done

Waiting for test

Not yet discussed

Order placed

Not prioritised

Checklist ”Go live”

Checklist ”Create site”

Standard emails

Manual Aegir

Bring cake!

Lessons learned •  Internal processes – don’t think it all out in advance;

start doing!

•  But – plan your stakeholder management in great detail! (it costs to make mistakes in the limelight!)

•  Document roles, responsibilities, processes – but let them be living documents, updated on the run!

•  Don’t try to save the world – embrace your inner bureaucrat!

Questions?

johanna.lindvall@kommunikation.lu.se

petra.svensson@kommunikation.lu.se