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INGENERIE TECHNOLOGIES PVT. LTD
India’s No.1 Online
Ticketing System
Ingenerie Ticketing system
Powered by Abhibus
Support@ptcsonl ine. i n
Overview
Bug Tracking (or) Issue Tracking System (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data.
Bug Tracker is a support software is used to track and manage service interactions, whether by phone, over by web, through email, by social media, or even face to face.
Support includes case management and Ticket Tracking system, Ticket Automation, Internal collaboration, self service operations with advanced features.
LOGIN: To access the login page of the bug tracker, please type the following address in browser. support.ptcsonline.in
Enter user name and password
Login page
Choose Assigned to from Drop Down list (For Ex. Admin, Ingenerie supp, Analogics Supp)
Default Every user should assign to Admin
Comments window should be updated by each and every user with dates provided for every updates
as it makes easier for admin or user to give current status on the complaint raised
A New Ticket is Created
We can update changes, comment on status of
the Complaints
Comments history and recent updates
of complaints
Click here to view all bugs, Open bugs assigned to me, bugs with attachments etc…,
The flag color indicates the nature of complaint priority status high, medium, low
(For ex., pink color indicates High)
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