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The top quartile of engaged employees outperformed the bottom quartile by:
Gallup 2013 State of Global Workplace Report
Gallup 2013 State of Global Workplace Report
as a result of high absenteeism, turnover, workplace accidents, quality issues and increased healthcare costs.
Active Disengagement Costs
B I L L I O N$450$450$450$450$450$450$450$450$450$450$450$450$450$450$450$450$450
B I L L I O N
DISENGAGED EMPLOYEES
COST MONEY
$550$550$550$550$550$550$550$550$550$550$550$550$550$550$550$550$550to
A L O N Eper year in the
OF EMPLOYEESWORLDWIDE SAYTHEY ARE ENGAGEDIN THEIR WORK
ONLY
13%13%13%13%13%13%13%13%13%13%13%13%13%13%13%13%
Gallup 2014 State of Global Workplace Report
Gallup 2013 State of Global Workplace Report
HIGH EMPLOYEE ENGAGEMENT RESULTS IN POSITIVE BUSINESS OUTCOMES:
• Less turnover (25% lower in high-turnover organizations, 65% lower in low-turnover organizations)
• Less absenteeism (37%)
• Fewer safety incidents (48%)
• Fewer quality defects (41%)
TYPES OF EMPLOYEES
E N G A G E D PERFORMANCE
ENGAGED EMPLOYEES:passionate and connected to the company. They help move the company forward.
NONENGAGEDEMPLOYEES:put in the time, but not the effort or energy.
ACTIVELY DISENGAGED EMPLOYEES:act out unhappiness at work, undermining engaged colleagues’ efforts.
Gallup 2013 State of Global Workplace Report
Employee Engagement
MATTERSW H Y
CUSTOMERRATINGS
ON10%10%10%
PROFITABILITYIN22%22%22%
PRODUCTIVITYIN21%21%21%
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