Managing Change conference-Leatham Green presentation

Leatham GreenDirector: People and Change Orbis

How Do We Respond to Change?

the compelling alternativeA trusted partnership delivering value to customers and residents through our expertise, innovation and passion.

What does cultural change mean for you?

Leadership

Systems Processes

Creating Change

Behaviours

Three core components required for sustained cultural change

Compelling Vision

Why should I care?

What is in it for me?

Where change

happens

Behaviour drives cultural change

Change won’t be embraced without Trust

Welcome to the ‘VUCA’ World

The informal conversation is often the most impactful

We need to build networks and spread change behaviours

Social Networks

1. New forms of competition

2. More networked and collaborative

3. Structural change

4. Rapidly changing business models

5. Financial challenges

6. Rise of social media and public scrutiny

The Impact of ‘VUCA’

Conclusions:

1. The traditional relationship with employees is dead or dying and we have to respond to this

2. The people processes and policies we have been pedalling for years are not working and need to change

3. As individual leaders we have to change

The Future World1. New form of relationship based on Adult to

Adult and mutual trust

2. Employee as Consumer

3. New human leaders

What type of culture do our colleagues want?

People feel valued

People are treated like

Adults

Colleagues feel

empowered and

enabled

People feel passionate about what

they do

Things happen quickly

• Develop the right structure• Drive the right behaviours• Create systems and processes that create trust• Have honest conversations with people• Reward and recognise people for their contributions

What type of culture do you want?

Vision ChartManaging Change Successfully requires:

Vision Skills Incentives Resources Action Plan

If any one of these are missing, the following situations are created:

Change

Skills Incentives Resources Action Plan

Vision Incentives Resources Action Plan

Vision Skills Resources Action Plan

Vision Skills Incentives Action Plan

Vision Skills Incentives Resources

Confusion

Anxiety

Gradual Change

Frustration

False Starts