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Leatham GreenDirector: People and Change Orbis
How Do We Respond to Change?
the compelling alternativeA trusted partnership delivering value to customers and residents through our expertise, innovation and passion.
What does cultural change mean for you?
Leadership
Systems Processes
Creating Change
Behaviours
Three core components required for sustained cultural change
Compelling Vision
Why should I care?
What is in it for me?
Where change
happens
Behaviour drives cultural change
Change won’t be embraced without Trust
Welcome to the ‘VUCA’ World
The informal conversation is often the most impactful
We need to build networks and spread change behaviours
Social Networks
1. New forms of competition
2. More networked and collaborative
3. Structural change
4. Rapidly changing business models
5. Financial challenges
6. Rise of social media and public scrutiny
The Impact of ‘VUCA’
Conclusions:
1. The traditional relationship with employees is dead or dying and we have to respond to this
2. The people processes and policies we have been pedalling for years are not working and need to change
3. As individual leaders we have to change
The Future World1. New form of relationship based on Adult to
Adult and mutual trust
2. Employee as Consumer
3. New human leaders
What type of culture do our colleagues want?
People feel valued
People are treated like
Adults
Colleagues feel
empowered and
enabled
People feel passionate about what
they do
Things happen quickly
• Develop the right structure• Drive the right behaviours• Create systems and processes that create trust• Have honest conversations with people• Reward and recognise people for their contributions
What type of culture do you want?
Vision ChartManaging Change Successfully requires:
Vision Skills Incentives Resources Action Plan
If any one of these are missing, the following situations are created:
Change
Skills Incentives Resources Action Plan
Vision Incentives Resources Action Plan
Vision Skills Resources Action Plan
Vision Skills Incentives Action Plan
Vision Skills Incentives Resources
Confusion
Anxiety
Gradual Change
Frustration
False Starts
