Beyond the Culture Deck: What you don't already know about Netflix

BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY

KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR

MIKEMCGARR.COM

A YEAR AND A HALF AGO...

DIRECTOR OF DEVOPS

WHAT MAKES NETFLIXSO SPECIAL?

BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY

KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR

MIKEMCGARR.COM

WHAT ENTERPRISES CAN LEARN FROM NETFLIX

It may well be the most important document

ever to come out of the Valley.1

— Sheryl Sandberg

1 GQ Magazine, 2013

OUR CONSTITUTION

FREEDOM ANDRESPONSIBILITY

FREEDOM

RESPONSIBILITY

YOU BUILD ITYOU OWN IT

ENGINEERING TOOLS

If you want more freedom, you must take on more responsibility.

DO THOSE WITHTHE RESPONSIBILITY,

ALSO HAVETHE FREEDOM?

alignment?

CONTEXT,NOT CONTROL

Managers focus on the 'what'

Engineers focus on the 'how'

OUR CLOUD SERVICES SHOULD...

> immutable server pattern> register with Eureka

> red black deployments> rule of 3

HOW DO WE ENSURE COMPLIANCE?

we don't

MAKE DOING THE RIGHT THING EASY

PROVIDE FAST FEEDBACK

IF YOU GIVE YOUR EMPLOYEES THERIGHT BUSINESS CONTEXT

CAN YOU TRUST THEM TO MAKE THE

RIGHT DECISIONS?© J. Michael McGarr, 2015

CENTRALIZED TEAMS

CENTRALIZED OPS OR QA TEAMS

CENTRALIZED TOOLS TEAMS

Centralized teams enable product teams

Engineering ToolsSecurity Engineering

Performance EngineeringTraffic and Chaos Engineering

Insight Engineering Platform Engineering

NO OPS TEAMNO QA TEAM

HOW COUPLED ARE YOUR

CENTRALIZED TEAMSTO YOUR

PRODUCT TEAMS?© J. Michael McGarr, 2015

PROCESS

Netflix has no process?

Immune system against unnecessary process

process allergy

OUR PROCESS

USE PROCESS TO SOLVE PROBLEMS(THEN AGGRESSIVELY ABANDON IT WHEREVER YOU CAN)

COMMUNICATION

FEEDBACK

COLLABORATIVE CULTURE(NO BRILLIANT JERKS)

ONE ON ONES

Managers meet so engineers don't have to

ELIMINATE WASTE

> duplicate efforts> throwaway code> system rewrites

ENGINEERING TOOLSVS.

EDGE DEVELOPER EXPERIENCE

WASTEIS A NECESSARY BYPRODUCT OF

HOW TOLERANTIS YOUR CULTURE OF

DUPLICATE OR THROWAWAYEFFORTS?

TAKEAWAYS

THOSE WITH RESPONSIBILITYSHOULD HAVE THE FREEDOM

HIGH PERFORMERS WILL DO THE RIGHT THING,GIVEN THE RIGHT CONTEXT

CENTRALIZED TEAMSENABLE

PRODUCT TEAMS

USE PROCESS TO SOLVE PROBLEMS,THEN ABANDON IT

INNOVATION GENERATES WASTE

QUESTIONS?MIKE MCGARR

@SONOFGARRMIKEMCGARR.COM

Beyond the Culture Deck: What you don't already know about Netflix

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