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2TIM DAY in NY 2017CTO – Leonardo Capdeville
Further Advancing on Infrastructure
301Cities with 4G
700MHz
177Cities with
VoLTE
Leadership in4G coverage
86% of urban pop
Best 4G Coverage leveraged by 1.8GHz refarming and Leadership in LTE 700MHz
Brazil(Ookla Speedtest; % of tests in 4G Network)
São Paulo(Ookla Speedtest; % of tests in 4G Network)
Rio de Janeiro(Ookla Speedtest; % of tests in 4G Network)
65%
79%
3Q16 4Q16 1Q17 2Q17 3Q17
77%88%
3Q16 4Q16 1Q17 2Q17 3Q17
79%
90%
3Q16 4Q16 1Q17 2Q17 3Q17
P2P1
P3
TIM
17,7859,858 +80%4G
Sites
746
2,401
3Q16 4Q16 1Q17 2Q17 3Q17
1st in Latam and unique operator in
Brazil
4G Coverage Evolution (EoY > 2.600)
(# of cities)
EoY > 90%
EoY >1.000 cities
P1P2
P3
TIM
P2P1
P3
TIM
P2
P1
P3
TIM
51%
70%
49%
3Q16 4Q16 1Q17 2Q17 3Q17
4G 2G+3G
Network Data Usage(% of data traffic by technology)
25%
75%
Traffic generated by 4G Devices
* Until Aug/17
*
EoY >1.000 cities
3TIM DAY in NY 2017CTO – Leonardo Capdeville
Benefits 4G + LTE 700Mhz
Network Effect
i.e. Benefits of the 700Mhz deployments in Brasilia
2.600 MHz 1.800 MHz 700 MHz
About 50% indoor
coverage
About 60% indoor
coverage
About 99% indoor
coverage
2x indoor Coverage
Customer Effect Opportunity 2018
41% Urban pop.
31% GDP
59% Urban pop.
69% GDP
2018
2017
700 MHz +
Differential on Coverage
and Quality with
3G 4G
Churn
1,6x
3G 4G
Usage (GB)
2,5x
Throughput (Mbps)
3G 4G
3,2x
63%1,6x Data Traffic in 24 days
Vol. Traf. Total (MB)
Vol. Traf. 700 (MB)
Vol. Traf. 1800 (MB)
Vol. Traf. 2600 (MB)
4TIM DAY in NY 2017CTO – Leonardo Capdeville
TIM Brasil – Pillars of TIM turnaround
Shift internal Culture from “Excusability” to Accountability, redesign Platforms and Processes from analogue to Digital to allow a full Digital Transformation.
Customer Experience
Offer Infrastructure Efficiency
Digitalization
Culture
Mobile Offer based on Customer Segmentation(Advanced Analytics and Big Data) to maximize ARPU
Attack Residential UBB market through FTTH/WTTX
Push on 3/4P Convergent Offer in selected regions taking benefit of our Zero Legacy approach
3 5
3
4
Accelerate 4G expansion in 700MHz to reaffirm UBB Leadership in coverage and quality
Push Fiber rollout to sustain E2E CEx in Data and support Residential UBB coverage expansion
Use Big Data and CEx driven approach to drive Network Capex
4
Continue to focus on recurring Efficiency inIndustrial Cash Cost (zero base approach, strategic sourcing, make vs buy)
Disruptive Efficiencies from Digital Transformation
5
Accelerate Digital Capabilities deployment in both commercial and administrative IT systems
Increase Digitalization of Customers’ Interactions along the entire lifecycle to improve CEx and allow disruptive efficiencies
2
Accountability and “Sense of Ownership” as part of a deep cultural transformation
1
1
2
5TIM DAY in NY 2017CTO – Leonardo Capdeville
How to apply Customer Experience concept to the infrastructure
Enhanced and dynamic customer expectations demands a robust plan of network expansion driven by analytic insights, on top of a major cultural transformation
Customer Experience
Spectrum Fiber Sites
Big Data/Analytics
Culture/Knowledge
1 32
5
4
6TIM DAY in NY 2017CTO – Leonardo Capdeville
Use spectrum opportunities to maximize TIM assets1
Spectrum Refarming Plan (average Brazil)
* 10MHz Refarming for LTE will take place in areas where TIM owns the 850MHz band,keeping the UMTS in this frequency. In the other areas it will be refarmed 5MHz for theLTE, keeping the other 5MHz to the UMTS.
Optimize Spectrum Performance
LTE Evolution (4,5G)2015 2016 2017 2018 2019 2020
Ca
rrie
rA
gg
reg
ati
on
2017 2018 2019 2020
25% 75% 100% 100%
20% 70% 100%
10% 75%
70% 100% 100% 100%
40% 100% 100% 100%
5% 10% 20%
10% 20%
2x CC
3x CC
4x CC
64 QAM UL
256 QAM DL
MIMO 4x2
MIMO 4x4
LTE
2600MHz
2100MHz*
1800MHz
900MHz
850MHz
700MHz ND NDLTE
10 MhzLTE
10 MhzLTE
10 MhzLTE
10 Mhz
UMTS10 MHz
UMTS10 MHz
UMTS10 MHz
UMTS10 MHz
GSM 2,5 MHz
GSM 2,5 MHz
GSM 2,5 MHz
GSM 2,5 MHz
GSM 2,5 MHz
GSM 2,5 MHz
GSM 20 MHz
GSM 15 MHz
GSM 10 MHz
UMTS10 MHz
UMTS10 MHz
UMTS10 MHz
LTE10 MHz
LTE10 MHz
LTE10 MHz
LTE10 MHz
LTE10 MHz
LTE10 MHz
LTE10 MHz
LTE10 MHz
10 MHz 15 MHz 30 MHz 35 MHz 50 MHz 50 MHz
UMTS 5 MHz
LTE 5 MHz
UMTS 5 MHz
LTE 5 MHz
LTE 5 MHz
LTE 10 MHz
GSM 10 MHz
LTE 10 MHz
LTE15 MHz
GSM5 MHz
LTE15 MHz
GSM5 MHz
UMTS 5 MHz
LTE 5 MHz
In test with Anatel LTE TDD for 3.5GHz frequency wide band 200MHz release
New Spectrum
3.5GHz
NEXT STEP
7TIM DAY in NY 2017CTO – Leonardo Capdeville
Fiber deployment to support an Ultra broadband Convergent Network
* Considers urban area densification. **Optical line termination
2
Incremental Plan
Boost fiber deployment to accelerate FTTH and
FTTS increase in the new industrial plan
Incremental Plan
8TIM DAY in NY 2017CTO – Leonardo Capdeville
Demand to increase site density3
CALIFORNIA ~1.772
NEW YORK ~2.200
BRASIL MAIN CITIES
São Paulo 8.479
Rio de Janeiro 4.271
Curitiba 4.987
Brasília 5.208
Belo Horizonte 6.219
Brasil has a High density of inhabitants per site Bio Sites: opportunity to increase site density using Sustainable Bio Sites
Lower OPEX
4,8 xFaster deployment
12 x
City FriendlyNo visual impact
In 2018 more than 80% of
new sites will be Bio Sites
RJ: + 350 installed Bio Sites in 2017
SP: New Partnership SP City Hall +300 Bio Sites in 2018
inhab/site
inhab/site
inhab/site
TRADITIONAL TOWER BIO SITE
9TIM DAY in NY 2017CTO – Leonardo Capdeville
Advanced analytics tools (Big Data, Watson, SQM Huawei) to evolve CEX management
NETWORK FAULT MANAGEMENT
NETWORK PERFORMANCE MANAGEMENT
SERVICE MANAGEMENT
CUSTOMER MANAGEMENT
< 2015
2016
2017
> 2018
Watson
Machine Learning
Big Data
SMART INVESTMENT
AUTOMATION
CANNONSHOT
SNIPERSHOT
REACTIVEAPPROACH
PREDICTIVEAPPROACH
4
10TIM DAY in NY 2017CTO – Leonardo Capdeville
Dynamic Customer Expectations and new Technologies driving a disruption in the current Telcos operating model
Paradigm Shift
HARDWARE SOFTWARE
SILO SHARED / CROSS
THEORETICAL DRIVEN ANALYTICAL DRIVEN
REACTIVE SELF HEALING
FIELD MAINTENANCE RELEASE PATCH
TALENTDeveloping talents to generate skilled workforce operating in an innovative social, mobile, collaborative environment
CULTUREBuilding a foundation of shared conducts inspired by Customer Centricity, Trust and Openness, Borderless Collaboration, Agility, and Empowered, Self-Driven Employees and Accountability
ORGANIZATION AGILITYInnovating the operating model to enhance Agile processes and position as a competitive, leading-edge digital Telco
Culture Shift
5
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