DevOps Hidden Ally #VelocityConf #UX #Devops #Empathy

DevOps’ Hidden Allies

Let’s Play A Game

I’ll give a hint and some factoids

This person

is young

This person does not wear a hat

This person is

maleThis person

has facial

hair

This person

has hair on

the top of their

head

And you guess who I’m talking about

This person

is young

This person does not wear a hat

This person

has facial

hair

This person is

male

This person

has hair on

the top of their

head

Brought together various thinkers from distinct but overlapping disciplines

to form one of the most vibrant and beloved technology conferences.

Hint: He’s a Founding Father

Brought together various thinkers from distinct but overlapping disciplines

to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.

Hint: He’s a Founding Father

Brought together various thinkers from distinct but overlapping disciplines

to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.

In response to the large amount of information which is often presented with

little care or order, this person said, "I thought the explosion of data needed an

architecture, needed a series of systems, needed systemic design, a series of

performance criteria to measure it."

Hint: He’s a Founding Father

Brought together various thinkers from distinct but overlapping disciplines

to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.

In response to the large amount of information which is often presented with

little care or order, this person said, "I thought the explosion of data needed an

architecture, needed a series of systems, needed systemic design, a series of

performance criteria to measure it."

Hint: He’s a Founding Father

Co-author o

f a book with celeb

rated experts

that brings tog

ether

differen

t perspectives in

an effort

to allow

other p

rofession

als to

build on

their experie

nce.

Brought together various thinkers from distinct but overlapping disciplines

to form one of the most vibrant and beloved technology conferences.Known for his work in creating and sharing common measurement tools for understanding a wide array of quantitative data.

In response to the large amount of information which is often presented with

little care or order, this person said, "I thought the explosion of data needed an

architecture, needed a series of systems, needed systemic design, a series of

performance criteria to measure it."

Hint: He’s a Founding Father

Co-author o

f a book with celeb

rated experts

that brings tog

ether

differen

t perspectives in

an effort

to allow

other p

rofession

als to

build on

their experie

nce.

Coined a term that defines both a craft-based discipline, a way of thinking

and a grass-roots movement that affected corporate titles, job descriptions

and the professional identities of technology workers around the world.

Richard Saul Wurman

Saul Wurman • Coined the term “Information

Architect” in an effort to explain the overlapping disciplines needed to break through the failures of technology design management

• Founder of the TED conference • Co-Author of the groundbreaking -

Understanding USA !

Patrick Dubois • Coined the term “DevOps” in an

effort to explain the overlapping disciplines needed to break through the failures of technology service management

• Founder of DevOps Days conference

• Co-Author of the soon to be groundbreaking - DevOps Cookbook

Is best known for highly humorous and intellectually groundbreaking

conference talks that redefine the relationships and identities of enterprises,

employees and the people they serve

Hint: Lover of Games, Cartoons and Lifelong Learning

Is best known for highly humorous and intellectually groundbreaking

conference talks that redefine the relationships and identities of enterprises,

employees and the people they serve

Amongst the m

ost prolific bloggers within their c

ommunity

Hint: Lover of Games, Cartoons and Lifelong Learning

Is best known for highly humorous and intellectually groundbreaking

conference talks that redefine the relationships and identities of enterprises,

employees and the people they serve

Amongst the m

ost prolific bloggers within their c

ommunity

Is obsessed with how people perceive and interact with technology

Hint: Lover of Games, Cartoons and Lifelong Learning

Is best known for highly humorous and intellectually groundbreaking

conference talks that redefine the relationships and identities of enterprises,

employees and the people they serve

Amongst the m

ost prolific bloggers within their c

ommunity

Is obsessed with how people perceive and interact with technology

Is also known as huge source of philosophical and creative inspiration for

an entire field of workers who find themselves bridging the gaps between

disciplines

Hint: Lover of Games, Cartoons and Lifelong Learning

Is best known for highly humorous and intellectually groundbreaking

conference talks that redefine the relationships and identities of enterprises,

employees and the people they serve

Amongst the m

ost prolific bloggers within their c

ommunity

Is obsessed with how people perceive and interact with technology

Is also known as huge source of philosophical and creative inspiration for

an entire field of workers who find themselves bridging the gaps between

disciplines

Hint: Lover of Games, Cartoons and Lifelong Learning

Is an open opponent of the status quo in corporate America, sometimes

ending up belittled for speaking loudly on behalf of under-represented

populations within the technology community

Kathy Sierra

Kathy Sierra • Amongst the most celebrated

bloggers and speakers in the UX community because of her obsessive passion for people, learning and teaching through humor and games

• Bridged the gap between programming, economics, cognitive science and design

Andrew Clay Shafer • Amongst the most celebrated

bloggers and speakers in the DevOps community because of his obsessive passion for people, learning and teaching through humor and games

• Bridged the gap between programming, economics, cognitive science and infrastructure

Is obsessed with investigating how a deeper understanding of nature,

physics, large systems can aid humans whose need to fin

d and

understand meaning within large sets of data

Hint: European Academic Connection

Is obsessed with investigating how a deeper understanding of nature,

physics, large systems can aid humans whose need to fin

d and

understand meaning within large sets of data

Caused a seismic shift in how businesses viewed their ability to get a

handle on and manage large sets of complex information

Hint: European Academic Connection

Is obsessed with investigating how a deeper understanding of nature,

physics, large systems can aid humans whose need to fin

d and

understand meaning within large sets of data

Caused a seismic shift in how businesses viewed their ability to get a

handle on and manage large sets of complex information

Hint: European Academic Connection

Developed the first agreed upon language for his field which eventually helped

the technology industry understand that management of complexity and

human systems was the key to solving the problem of managing large sets of

matrixed information and data

Peter Moorville

Peter Mooreville • Developed the first playbook for

information architecture which helped designers understand the visual language patterns to make very large sets of information understandable and usable to humans

• Leveraged academic insights from cognitive science to spawn a shift in approach across industries

Mark Burgess • Developed the first playbook for

policy based management which helped operations professionals understand the conceptual patterns to make very large sets of configuration data understandable and usable to humans

• Leveraged academic insights from physics to spawn a shift in approach across industries

Using the power of journey based storytelling to redefine how people and

companies see themselves and the services they offer

Let’s Try A Pair This Time

Using the power of journey based storytelling to redefine how people and

companies see themselves and the services they offer

Let’s Try A Pair This Time

Travel the world over speaking at conferences including ones they

themselves create and curate

Using the power of journey based storytelling to redefine how people and

companies see themselves and the services they offer

Let’s Try A Pair This Time

Travel the world over speaking at conferences including ones they

themselves create and curate

Highly approachable and never veer from a big tent approach of

inclusiveness and teaching

Using the power of journey based storytelling to redefine how people and

companies see themselves and the services they offer

Let’s Try A Pair This Time

Travel the world over speaking at conferences including ones they

themselves create and curate

Highly approachable and never veer from a big tent approach of

inclusiveness and teaching

Lead academic research and practical work in showing how humanistic

ideals and celebrating the value of individual creativity lead to positive

financial returns and better enterprises

Brandon Schauer & Patrick Quattlebaum

Brandon & Patrick • Blend academic research and

practical application • Belief in the value of empathy,

storytelling and journey mapping as tools for making businesses more human and more profitable

• Constantly growing the movement by bringing more people into the process of improving the tools we make and use

Gene & John • Blend academic research and

practical application • Belief in the value of empathy,

storytelling and journey mapping as tools for making businesses more human and more profitable

• Constantly growing the movement by bringing more people into the process of improving the tools we make and use

The List Goes On...

John Allspaw

Steve Souders

Jez Humble Alan Cooper

Don Norman

Jakob Nielsen

• Demonstrated that human cooperation was necessary to fundamentally change the constraint model within a real company

• Focused on human cognitive psychology when interacting with computing systems and system failure

• Defining academic interest in mathematicsJohn Allspaw

Steve Souders

Jez Humble Alan Cooper

Don Norman

Jakob Nielsen

• Full quantification of optimizing transaction conversion, user experience and user engagement by removing specific barriers at the browser

• Driving obsession to prove value of movement across industries with controlled scientific experiments

• Created core concepts and pioneered a movement • Wrote what is considered the bible for practitioners and

executives to understand the value and methods of his movement

• Blazed his trail with tools to allow practitioners to follow in his footsteps

Bonus: One of the original hybrids!

Inclusion is good but pretentiousness is the enemyUX and DevOps are both hybrid disciplines

A Little History

In the mid 90‘s, a large handful of motivated individuals, frustrated by what they saw in IT software interface design, were moved by a desire to:

• Improve the life of people who interact with technology

• Improve business metrics by bringing a more scientific approach to software interface design methodology

• Improve the success metrics for IT projects

• Show how the design and development community could use a thoughtful and artistic approach to technology management

Alan Cooper

Don Norman

Jakob Nielsen

How Got Started

John Allspaw

Patrick Dubois

Andrew Shafer

How Got Started

In the mid 00‘s, a large handful of motivated individuals, frustrated by what they saw in IT software projects, were moved by a desire to:

• Improve the life of people who work with technology

• Improve business metrics by bringing a more scientific approach to operational technology management

• Improve the success metrics for IT projects

• Show how the development and operations communities could use a thoughtful and artistic approach to technology management

Fast Forward to SXSW 2012

You Know What Santayana Says About History?

What the Movement Can Learn From

Money is necessary but not sufficient

This is why most intranets suck

Don’t take the bait

The abyss awaits

Learning form is necessary, but formalism is bad

No Form = False Advertising / Poseurs

Formalism = Process as Sword and Shield

Metrics are good, but Goodheart’s Law Reigns Supreme

Metrics are good, but Goodheart’s Law Reigns Supreme

Why are you so slow?!

Metrics are good, but Goodheart’s Law Reigns Supreme

Why are you so slow?!

Because I cleaned up old crap!

Metrics are good, but Goodheart’s Law Reigns Supreme

Why are you so slow?!

Because I cleaned up old crap!

Yes, but 100 new

defcects came in!!

Metrics are good, but Goodheart’s Law Reigns Supreme

Why are you so slow?!

Because I cleaned up old crap!

Yes, but 100 new

defcects came in!!

Yes, and we

processed 236!

Metrics are good, but Goodheart’s Law Reigns Supreme

Ahhh! Now, I grok!

Inclusion is good but welcomed participation is better

Inclusion without participation = Pretentiousness

Welcomed participation creates converts

Inclusion is good but pretentiousness is the enemyThe biggest lever

Inclusion is good but pretentiousness is the enemyManufacture empathy via shared experience

And...

Repeat, Repeat, Repeat

What the Movement Can Learn From

Inclusion is good but pretentiousness is the enemyMaking more plums does not stop at UX

Inclusion is good but pretentiousness is the enemyDevelop standardized tooling to quantify experience debt

Inclusion is good but pretentiousness is the enemyPeople are not either technical or creative, they are both

What the and Movements Both Know

Envision outside-in. Build inside-out.

What this means for you

Start the scouting process in your enterprise

Refine your elevator pitch for UX audiences

Go make some friends

Ask for participation

Be prepared to listen and adapt

TEAM UP!

Questions?

fish@autotrader.com @trivoca

If you need help engaging your UX partners, hit me up