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Slides from my 2013 "Social Media Marketing for Awesome Small Businesses" Seminar at Betamore.
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Beginner Social MediaFor the Awesome Small Business Owner
with your happy-to-be-here host
Amber Turrill
Why You’re Here:
• You’re awesome.• You know how to use your personal social
media accounts, but have no clue how this will translate over into business.
• You’re ready to take steps to get new customers and increase your branding via social – or have someone do it for you.
• You’re awesome.
So Who Am I Anyway?
• Amber Turrill, Director of Be-Vast Marketing• I help clients all over the world work social
media for their own profit – including the Grammys!
• Why I do it – social media is fun. Interaction is fun!
• I’ll take your questions at anytime
Social Media – An Introduction
• Social media is not just Facebook, Twitter, etc. - social media is a method of communication
• Many people forget other people are at the other end of the computer - for businesses, they forget those people are clients
• Social media is basically like taking someone's business and private lives, throwing them out there for the world to see and having everyone dine out on things
• Manage Your Reputation
Businesses Use Social Media To:Brand & Share
Businesses Use Social Media To:Sell
Businesses Use Social Media To: Interact/Get a Feel for What Clients Need
Branding
• What the heck is branding?• Do you recognize branding?
Branding
• The key to branding is brand engagement.• Without the client there to recognize the
branding, does a brand really exist?• Monitoring client responses
You MUST Have a Strategy.
• Social Media Strategy Part I: Identify what your business will actually use social media for.
• Branding?• Selling?• Communicating?• D: All of the above
Which Networks Are You On?
• Facebook• Twitter• LinkedIn• Youtube• Instagram• Determine networks based on need.• Knowem.com
Which Networks Are You On?
Seriously.
SET.
SOME.
GOALS. GOALSGOALSGOALSGOALSGOALSGOALSGOALSGOALS
Determining Your Goals
• Who are you?• What are you selling?• Is there ROI involved (Return on Investment)?
What should the ROI be? What are you investing?
• Followers, $, visits to website, etc.• Strengths and weaknesses of each network• Many folks don’t do this in a linear fashion.
The Time Factor
• Creating graphics• Creating content/narrowing down a marketing
message• Monitoring data• Changing up strategy• Communicating with customers
Graphics
• Hire out (Elance.com, Odesk.com, Craigslist) –• Keep it basic• Dimensions• GIMP/Photoshop• CONSISTENCY IS KEY!
Graphics
Graphics
Graphics
https://www.facebook.com/CoverPhotoSize or GOOGLE IT
Creating Content
• 30/30/30 Rule: Your postings should be: 30% about interesting news stories related to resources that could help your users, 30% about stuff you’re selling, 30% blog posts and info from your site, and 10% random pictures that you find interesting, and you can use to engage your audience.
• Hootsuite (Hootsuite.com)• Google Docs
Creating Content
• Facebook ads/Edgerank • Twitter followers/hashtags• Think of it like talking to strangers
Facebook Ads
Facebook Ads
Monitoring Data
• Google Analytics• Facebook Insights• Bit.ly• Twellow (& other examples)• Other data monitoring examples
Communicating With Customers
• What to do• What not to do (never backtrack!)• How to apologize
Breaking It All Down
• Don't start without a strategy• Conceptualize your strategy - write it out. In fact you
should do this with ALL your marketing (creating funnels).• Have great materials before you start recruiting followers.• Invite friends to like your page• DO NOT hire a following service• Make time based on what you can handle• Be prepared for changes• HAVE FUN
THANK YOU!
Let me know if you need help – I’malways here for you!
Amber Turrill(512) 296-5065 (text ok)
amber@be-vast.com
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