The Cure for a Healthy Recruitment and Retention Strategy

The Cure for a Healthy Recruitment and Retention Strategy

September 8, 2016

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Speakers

Ashley HalloranDirector of PharmacyCompleteRx, Ltd

Crystal Williams, PHRTalent Acquisition SpecialistCompleteRx, Ltd

Panelists:

Kevin ReeceRegional Director, Pharmacy OperationsCompleteRx, Ltd

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Today’s Objectives

1. Talent challenges impacting hospitals, health systems and organizations

2. The importance of branding and social media and how the digital era has changed the way organizations recruit

3. Strategies to retain top talent through onboarding, a variety of benefits and training

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1980’s 1990’s-Early 2000’sRecruitmentStaffing

2016Talent Acquisition

Challenges Impacting Hospitals and Health Systems

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What is your biggest recruiting challenge today?A. Talent Shortage/Available Talent in Market

B. Salaries to Budget

C. Experience Level of Talent

D. Recruiting for Niche Positions

E. Brand Recognition/Marketing

Quick Poll

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Challenges

• Talent Shortage Driven by Healthcare Reform

• Changing Workforce Demographics

• Retention/Turnover

• Skills Gap

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Healthcare Reform

Did you know?

“The healthcare industry will be short 12.9 million healthcare workers globally by 2030.”-World Health Organization

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Workforce Demographics by Age

1995 2005 20150

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20

30

40

50

60

Silent (70+)Baby Boomers (51-69)Generation X (35-50)Millenials (15-34)

Source: Pew Research

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Skills Gap

• Evolution of Traditional Roles

• New Roles are Emerging

• Shortage of Leadership

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Leadership

Experienced Leaders are leaving.

More millennials are entering the workforce.

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New Pharmacy Leader Traditional Pharmacy Leader

SUPPLY CHAIN

P&L MANAGEMENT

STAFF SUPERVISION

FORMULARY MANAGEMENT

QUALITY IMPROVEMENT

REGULATORY AND ACCREDITATION

STRATEGIC PLANNING

PERSONNEL DEVELOPMENT

PATIENT SAFETY

INFORMATION TECHNOLOGY

LEADERSHIP

REVENUE CYCLE

REGULATORY AND ACCREDITATIONSUPPLY CHAIN

CLINICAL

ACCOUNTABILITY AND EXECUTIONQUALITY IMPROVEMENT

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Impact of Turnover

Costs

Decreased Production

Increased workload of existing employees

Low employee

morale

Decreased patient

satisfaction scores

Strategies for Recruiting Top Talent

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Define Your Employment Brand

• Talent Brand = Who we are and Who we want

• Identify Top Performers

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Tell Your Story

Promote Your Talent Brand

of job seekers research an employer’s brand before even applying for a job

75%

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Attract Top Talent

• Social Media

• Video

• Mobile

• Brand Ambassadors

ATTRACT

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Select Top Talent

SELECT • FAIR AND OBJECTIVE interviewing and selection system

• Targeted Selection

Strategies to Retain Top Talent

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Strategies to Retain Top Talent

Establish a clear talent management strategy aimed at immersing new talent in your

culture.

• Post Offer Pre-start

• Confirm professional goals communicated during the interview process Incorporate into performance goals

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S

Stay in Touch Onboard Acclimate Reaffirm & Retain

O A R

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Invest in Training and Development

“What happens if we invest in developing our people and then they leave us?”

“What happens if we don’t and they stay?”

CFO to CEO

CEO to CFO

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Do you invest in training and professional development?

Quick Poll

A. Yes

B. No

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Training and Development

of employees feel their schooling did not effectively prepare them for the workforce

of workforce feel their employers invest in training and professional development36%

72%

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Training and Development

Engaged Workforce

Increased Productivity

Increased Business Outcomes

TechnologyRedesign workforce processes and adopt technology to increase efficiency, effectiveness and employee satisfaction.

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Compensation and Benefits

• Benefits packages

• Rewards and recognition

• Flexible scheduling

Questions?

completerx.com

Knowledgeseries@completerx.com