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The Cure for a Healthy Recruitment and Retention Strategy
September 8, 2016
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Speakers
Ashley HalloranDirector of PharmacyCompleteRx, Ltd
Crystal Williams, PHRTalent Acquisition SpecialistCompleteRx, Ltd
Panelists:
Kevin ReeceRegional Director, Pharmacy OperationsCompleteRx, Ltd
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Today’s Objectives
1. Talent challenges impacting hospitals, health systems and organizations
2. The importance of branding and social media and how the digital era has changed the way organizations recruit
3. Strategies to retain top talent through onboarding, a variety of benefits and training
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1980’s 1990’s-Early 2000’sRecruitmentStaffing
2016Talent Acquisition
Challenges Impacting Hospitals and Health Systems
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What is your biggest recruiting challenge today?A. Talent Shortage/Available Talent in Market
B. Salaries to Budget
C. Experience Level of Talent
D. Recruiting for Niche Positions
E. Brand Recognition/Marketing
Quick Poll
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Challenges
• Talent Shortage Driven by Healthcare Reform
• Changing Workforce Demographics
• Retention/Turnover
• Skills Gap
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Healthcare Reform
Did you know?
“The healthcare industry will be short 12.9 million healthcare workers globally by 2030.”-World Health Organization
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Workforce Demographics by Age
1995 2005 20150
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20
30
40
50
60
Silent (70+)Baby Boomers (51-69)Generation X (35-50)Millenials (15-34)
Source: Pew Research
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Skills Gap
• Evolution of Traditional Roles
• New Roles are Emerging
• Shortage of Leadership
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Leadership
Experienced Leaders are leaving.
More millennials are entering the workforce.
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New Pharmacy Leader Traditional Pharmacy Leader
SUPPLY CHAIN
P&L MANAGEMENT
STAFF SUPERVISION
FORMULARY MANAGEMENT
QUALITY IMPROVEMENT
REGULATORY AND ACCREDITATION
STRATEGIC PLANNING
PERSONNEL DEVELOPMENT
PATIENT SAFETY
INFORMATION TECHNOLOGY
LEADERSHIP
REVENUE CYCLE
REGULATORY AND ACCREDITATIONSUPPLY CHAIN
CLINICAL
ACCOUNTABILITY AND EXECUTIONQUALITY IMPROVEMENT
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Impact of Turnover
Costs
Decreased Production
Increased workload of existing employees
Low employee
morale
Decreased patient
satisfaction scores
Strategies for Recruiting Top Talent
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Define Your Employment Brand
• Talent Brand = Who we are and Who we want
• Identify Top Performers
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Tell Your Story
Promote Your Talent Brand
of job seekers research an employer’s brand before even applying for a job
75%
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Attract Top Talent
• Social Media
• Video
• Mobile
• Brand Ambassadors
ATTRACT
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Select Top Talent
SELECT • FAIR AND OBJECTIVE interviewing and selection system
• Targeted Selection
Strategies to Retain Top Talent
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Strategies to Retain Top Talent
Establish a clear talent management strategy aimed at immersing new talent in your
culture.
• Post Offer Pre-start
• Confirm professional goals communicated during the interview process Incorporate into performance goals
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S
Stay in Touch Onboard Acclimate Reaffirm & Retain
O A R
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Invest in Training and Development
“What happens if we invest in developing our people and then they leave us?”
“What happens if we don’t and they stay?”
CFO to CEO
CEO to CFO
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Do you invest in training and professional development?
Quick Poll
A. Yes
B. No
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Training and Development
of employees feel their schooling did not effectively prepare them for the workforce
of workforce feel their employers invest in training and professional development36%
72%
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Training and Development
Engaged Workforce
Increased Productivity
Increased Business Outcomes
TechnologyRedesign workforce processes and adopt technology to increase efficiency, effectiveness and employee satisfaction.
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Compensation and Benefits
• Benefits packages
• Rewards and recognition
• Flexible scheduling
