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UMC Utrecht is about to start a pilot to improve the quality of, and efficiency in informing the patient and family around medical interventions. Key is the ability to deliver the right information, at the right time on the preferred device. A prototype will be shown, as holographic presentation, of a surgical intervention. The goals of this project are; Beter preparation for patient and familiy. Time save for doctors and nurses. Less misunderstanding and a save environment for patients.
Citation preview
Communication with patients: adding a new dimension
28 januari 2014
#healthtech
Michiel de KleinSenior Projectmanager/Consultant GEASpecialtiesCross Media publishing, (Editorial) organization improvement, Process optimization. Author of "Opmaak voor verandering”
Carlo SchippersMaster advanced nursing practice UMCSpecialtiesUpper gastro intestinal cancer
Diversity in channels and reliability of information on cancer treatment
33% of patients is illiterate
40% of cancer patients experience difficulties concentrating
Communication: the current practice
patient
Difficulty reproducing informationLacks reliability of informationInformation transfer requires at least 1,5 hour of specialist
80% of first contact is related to explaining the interventionWants to spend more time on personalized careLimited range of modern communication tools
Spends 50% of time on communication50% of the information is related to reassuranceIs sometimes unable to give the correct informationLimited range of modern communication tools
specialist
nurse
Information needed
Possibility to repeatproper information in the right quantityinformation in required format (text, audio, video)
Ability to compile information packages
Information must be transparent and of a reliable source
Less time consuming (less repetition if possible)
Information must be verifiable
Communication tools at an equal level of sophistication as health treatments
patient
specialist
nurse
Practical example
But the doctor never told me that.....!
30 minutes awareness by medical specialist30 minutes conversation with nurse
20% of information transfer rememberedPerception of safety of the treatment decreases
Information on demand
In the waiting room
At home
At the doctors desk
In bed
When needed; with
your own device
Communication Platform
InBeeld platform
Opname holoboxx or any other device
Persoonlijke pagina
Demo
Questions?
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