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Yarra Ranges Shire CouncilThe road to digital local government
Our old website
Avg. 171,103 page views per month
40% mobile and tablet
traffic
Circa 68,400 ‘crappy’
experiences per month!
They ring. YRC handles about
600 to 700 calls everyday
They visit. YRC get 300-400
walk-in enquiries per
day.
And circa 250 walk-in payments per day
What’s the cost to Council?
Online$1 (and
dropping) per request
Phone $7 per request
Walk-in$60 per request
How does this stack up?
$40,000 per day
$800,000per month
$9,600,000 per year
Here’s our new site!
#1 Top Tasks
#2 Terminology
#3 Discovery
#4 Context
#5 Connect our community
#6 Engagement
#7 Governance
Outcomes & next steps
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