Yarra Ranges Shire CouncilThe road to digital local government

Our old website

Avg. 171,103 page views per month

40% mobile and tablet

traffic

Circa 68,400 ‘crappy’

experiences per month!

They ring. YRC handles about

600 to 700 calls everyday

They visit. YRC get 300-400

walk-in enquiries per

day.

And circa 250 walk-in payments per day

What’s the cost to Council?

Online$1 (and

dropping) per request

Phone $7 per request

Walk-in$60 per request

How does this stack up?

$40,000 per day

$800,000per month

$9,600,000 per year

Here’s our new site!

#1 Top Tasks

#2 Terminology

#3 Discovery

#4 Context

#5 Connect our community

#6 Engagement

#7 Governance

Outcomes & next steps