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Marie Knight City of Orange Community Services
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Improving Morale in Difficult Times
Goodies, Games, Guns
and Gifts?
Desktop Education for Parks and Recreation
Welcome and Sign-In• Sign in with:
– Your Agency Name and the number of people watching/attending the
webinar from your agency today
– What is the name of the person who will be inputting answers into the webinar application
Please complete your Pre-Webinar assignment before we
begin. 2
Marie KnightDirector, Community ServicesCity of Orange
Please Welcome…
Let’s get started!
YES or NO?
Did you do your Pre-Webinar Assignment?
Pre-Webinar Assignment“Rank Your Motivators”
Motivators Your Rankings
Interesting work
Appreciation and recognition
Feeling "in on things"
Job security
Good wages
Promotion/growth
Good working conditions
Personal loyalty
Tactful discipline
Sympathetic help with problems
• In your chat box, please share which motivators seem to rank highest for your group.
Let’s Review--Pre-Webinar Assignment
How’s Your Morale?
How’s Your Employee’s Morale?
Take ONE minute to discuss and share in your chat box.
What would change it?
What is currently affecting morale?
Take ONE minute to discuss and share in your chat box.
A state of individual psychological well-being based upon a sense of confidence and usefulness and purpose.
How a team feels about itself and its abilities.
Morale:
Morale: Also known as esprit de corps, is the capacity of people to maintain belief in an institution or a goal, or even in oneself and others.
It is applicable in business and in any other organizational context, particularly in times of stress or controversy.
A work experience where employees feel respected, valued, and
appreciated
A work experience where employees feel they are players and not just
hired hands
A work experience where employees feel they get to make a
difference
What is Employee Morale?
Morale problems are experiential problems, they’re
a result of a negative or dissatisfying work experience.
The Cause of Poor Morale
So……how do you improve it?
Because morale is a problem of an unsatisfying work
experience,
the answer is in changing the work experience.
More specifically…Create a work
experience that itself is rewarding.
(Not always fun, but rewarding.)
What are some ways you can change the experience?
Take ONE minute to discuss and share in your chat box.
How?Focus on simple day
to day encounters.
Build the Emotional Bank Account
NOTMorale is NOT improved or damaged
one interaction at a time.
Morale is NOT improved by one grand gesture or
a premium parking space.
Remember the
Goodies, Gimmicks, and Galas
Are The Frosting, Not The
Cake.
The Material “solutions” will not solve the Experiential
problems
•They do have a place in the overall approach.
•They should be part of a larger effort.
•They don’t take the place of the hard work that needs to be done.
The 3 G’s
Good morale does not require people to be happy
WHAT?!!!!Many of the best examples of
high morale come from situations of great
unhappiness and stress like in a war.
NEWS FLASH!
Thus, while it may be impossible to make people feel
happy during these difficult times…
That is not your job. Your Job is to create the right
environment and to build your team’s
focus and dedication.
Let’s Take a Look at Your Make and Take Handout
What are the keys to good morale?
The team’s knows its work contributes to making others’ lives better.
• How can you ensure your team knows this?
The team knows their ideas matter.
• How do you make sure they know this?
The team is provided opportunities for growth and
trust.• How do you accomplish this?
Keys to good morale:
Accentuate the Positive
Highlight the Good – Coach to improve the bad
Establish a culture of cheers for your peers
Dig deep and Dig often
Catch them doing something right!
• MBWA• Make a Big Woopie out of the small
things• Value their contributions
Set clear expectations for success!
• Starts on the first day – but never too late
• Show them the cover of the puzzle box
• Make sure the expectations are:Achievable, Mission Based, Measurable
Praise Publicly, Criticize Privately
• Have a clearly defined formal recognition program.
• Surprise, Surprise, Surprise.• Invest in your top 20%
#1 KEY TO GOOD MORALE
TALK!
So...
How do
you think YOU can improve
morale?
Questions?
Get in touch with Marie…
Marie Knight, DirectorCity of Orange
Community Servicesmknight@cityoforange.org
714-744-7277
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