Creating Space to Be Awesome -- Offentlig Chef

MeriWilliams,ChromeRose @Geek_Manager

PRACTICALDIVERSITY:CREATINGSPACETOBEAWESOME

Offentlig ChefJanuary2017

MeriWilliams,ChromeRose @Geek_Manager

http://www.flickr.com/photos/kodomut/3667608102/

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

WEALLHATEBADBOSSES

WEDESCRIBETHEMAS• Clueless• Emptysuits• Pointless• Seagulls

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

https://twitter.com/Caterina/status/6715084157

MeriWilliams,ChromeRose @Geek_Manager

Traditionalmanagementbeliefsareapileofcrap

http://commons.wikimedia.org/wiki/File:Elephant_Dung.JPG

MeriWilliams,ChromeRose @Geek_Manager

PUTDOWNYOURSWORD.YOUARENOTAROMANGENERAL.

MeriWilliams,ChromeRose @Geek_Manager

WHATDOESWORK?Sooo….

MeriWilliams,ChromeRose @Geek_Manager

Acrossindustries,acrosscountries,thebestperformingteams

answercertainquestionspositively

MeriWilliams,ChromeRose @Geek_Manager

PredictorsofHighPerformance1. DoIknowwhatisexpectedofmeatwork?2. DoIhavethematerials&equipmentIneedtodomyworkright?3. Atwork,doIhavetheopportunitytodowhatIdobesteveryday?4. Inthelast7days,haveIreceivedrecognitionorpraiseforgoodwork?5. Doesmysupervisor,orsomeoneatwork,seemtocareaboutmeasa

person?6. Istheresomeoneatworkwhocaresaboutmydevelopment?7. Atwork,domyopinionsseemtocount?8. Doesthemission/purposeofmycompanymakemefeellikemyworkis

important?9. Aremyco-workerscommittedtodoingqualitywork?10. DoIhaveabestfriendatwork?11. Inthelast6months,haveItalkedwithsomeoneaboutmydevelopment?12. Atwork,haveIhadopportunitiestolearnandgrow?

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

UNDERSTANDMOTIVATION

• Purpose• Autonomy• Mastery

MeriWilliams,ChromeRose @Geek_Manager

MOTIVATION=

+PURPOSE (DoIbelieveinWHY?)+AUTONOMY (DoIgetasayinWHAT?)+MASTERY (AmIproudofHOW?)

- ANYNEGATIVEFACTORSTHATDETRACT

MeriWilliams,ChromeRose @Geek_Manager

PredictorsofHighPerformance(remix)

PURPOSE• Doesthe

mission/purposeofmycompanymakemefeellikemyworkisimportant?

AUTONOMY• DoIknowwhatis

expectedofmeatwork?

• Atwork,domyopinionsseemtocount?

MASTERY• DoIhavethematerials&equipmentI

needtodomyworkright?• Atwork,doIhavetheopportunitytodo

whatIdobesteveryday?• Istheresomeoneatworkwhocaresabout

mydevelopment?• Aremyco-workerscommittedtodoing

qualitywork?• Inthelast6months,haveItalkedwith

someoneaboutmydevelopment?• Atwork,haveIhadopportunitiestolearn

andgrow?

MeriWilliams,ChromeRose @Geek_Manager

AndWhatElse?OTHERFACTORS:• Inthelast7days,haveIreceivedrecognitionorpraiseforgoodwork?• Doesmysupervisor,orsomeoneatwork,seemtocareaboutmeasa

person?• DoIhaveabestfriendatwork?

ESSENTIALLY,AMIRESPECTED&REWARDEDHERE?CANIBEMYSELFANDSUCCEEDHERE?

ICALLTHISINCLUSION.

MeriWilliams,ChromeRose @Geek_Manager

SPACETOBEAWESOME=

+PURPOSE (DoIbelieveinWHY?)+AUTONOMY (DoIgetasayinWHAT?)+MASTERY (AmIproudofHOW?)+INCLUSION (DoIBELONGHERE?)

- ANYNEGATIVEFACTORSTHATDETRACT

MeriWilliams,ChromeRose @Geek_Manager

CREATESPACEFOREVERYONETOBETHEBESTTHEYCANBE

Ourmission…

MeriWilliams,ChromeRose @Geek_Manager

AskYourself• DomypeopleknowWHYwearedoing

this?• DomypeoplegetasayintheWHAT?In

doingtherightthing?• Domypeoplegetopportunitiestodo

thethingright?AndtogetbetterattheHOW?

• Dowedoagoodjobofmakingallourdifferentpeoplefeelincluded&liketheyBELONGHERE?

(PURPOSE)

(AUTONOMY)

(MASTERY)

(INCLUSION)

MeriWilliams,ChromeRose @Geek_Manager

PredictorsofHighPerformance(remix)PURPOSE• Doesthemission/purposeofmycompany

makemefeellikemyworkisimportant?

AUTONOMY• DoIknowwhatisexpectedofmeat

work?• Atwork,domyopinionsseemtocount?

INCLUSION:• Inthelast7days,haveIreceived

recognitionorpraiseforgoodwork?• Doesmysupervisor,orsomeoneatwork,

seemtocareaboutmeasaperson?• DoIhaveabestfriendatwork?

MASTERY• DoIhavethematerials&

equipmentIneedtodomyworkright?

• Atwork,doIhavetheopportunitytodowhatIdobesteveryday?

• Istheresomeoneatworkwhocaresaboutmydevelopment?

• Aremyco-workerscommittedtodoingqualitywork?

• Inthelast6months,haveItalkedwithsomeoneaboutmydevelopment?

• Atwork,haveIhadopportunitiestolearnandgrow?

MeriWilliams,ChromeRose @Geek_Manager

WHATDOESTHISMEANDAY-TO-DAY,WEEK-TO-WEEK?

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

PROTECTPURPOSE

BEATRANSLATOR– MAKEPURPOSE,STRATEGY&DIRECTIONMAKESENSE

CONNECTWHATPEOPLEAREDOING(ANDCANDO!)TOOVERALLIMPORTANT

PURPOSE

MeriWilliams,ChromeRose @Geek_Manager

ENABLEAUTONOMY&MASTERY

Skills/Knowledge

Direction

MeriWilliams,ChromeRose @Geek_Manager

Skills/Knowledge

Direction

Know what to do, don’t have all the skills to do it

Know what to do and equipped to

do it

Got skills, need direction

Huh? Where are we? What are we

doing?

CLUE/SKILLSMATRIX

MeriWilliams,ChromeRose @Geek_Manager

What’sNeeded

Skills/Knowledge

Direction

MeriWilliams,ChromeRose @Geek_Manager

WE’REGOODATWHATWEPRACTICE,PROVIDINGWECAN

LEARNFROMIT

MeriWilliams,ChromeRose @Geek_Manager

DELIBERATEPRACTICE• Youmustbemotivated toattendtothetaskandexerteffort

toimproveyourperformance.

• Thedesignofthetaskshouldtakeintoaccountyourpre-existingknowledge sothatthetaskcanbecorrectlyunderstoodafterabriefperiodofinstruction.

• Youshouldreceiveimmediateinformativefeedback andknowledgeofresultsofyourperformance.

• Youshouldrepeatedlyperformthesameorsimilartasks.

MeriWilliams,ChromeRose @Geek_Manager

ISTHEWORKDESIGNEDINAWAYTHATMAKESITEFFECTIVEDELIBERATEPRACTICE?

CHALLENGING?FEEDBACK?LEARNING?

MeriWilliams,ChromeRose @Geek_Manager

CULTIVATE INCLUSION

Helppeopletosucceedasthemselves.

BestpredictorofrecruitmentANDretention?

Someone’sabilitytoagreewith:

“Someonelikemecanbesuccessfulhere”

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

I’mABitofaDiversityStatisticqWoman…(workingintech)q Gay…q Foreign…q Employed(thisisabadthingifyou’reforeign…)q Disabled…q Atheist…

q BUTgrewuphugelyawareof(unasked&undeserved)privilegeIhadgrowingupwhiteinApartheidSouthAfrica.

MeriWilliams,ChromeRose @Geek_Manager

MychildhoodwasFULLofsignslikethese

Horrible&horrificbutimpossible

toescape

MeriWilliams,ChromeRose @Geek_Manager

ICANNOTDENY THATPRIVILEGE

Infact,themostusefulthingIcandoisassess,understanding&acknowledgethatprivilege

MeriWilliams,ChromeRose @Geek_Manager

CheckouttheoriginalarticlefromPeggyMcIntosh:http://www.amptoons.com/blog/files/mcintosh.html

InApartheidSouthAfrica,ALLsystemsweresetuptoactively&blatantlygive

advantagetowhitefolksanddisadvantagenon-whites.

Wearelessgoodatspottingthiswhenitisn’tsoblatant.

MeriWilliams,ChromeRose @Geek_Manager

“Wehavetoaggressively,anduncompromisingly,attacktheperniciousliethatthetechnologyindustryisameritocracy.Perpetuatingthismythonlyservestobolstertheegosofthosewhohavesucceededalready,attheexpenseofsayingthatpeoplewhoareunderrepresentedintechtodayaren’tpresentbecausetheyaren’tgood”

– AnilDash

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

NOTDISCRIMINATINGISIMPORTANTLegally,ifnothingelse

MeriWilliams,ChromeRose @Geek_Manager

BUTTOLERANCEISATERRIBLEWORD

WouldYOU wanttobetolerated?

MeriWilliams,ChromeRose @Geek_Manager

WOULDN’TAFULLYINCLUSIVEENVIRONMENTBEBETTER?PROTIP:HelpsEveryone!

MeriWilliams,ChromeRose @Geek_Manager

DiversityisaSpectrum

Activehatred&discrimination (*isms)

Microaggressions

IndifferenceActiveinclusion

Tolerance

MeriWilliams,ChromeRose @Geek_Manager

“Amicro-aggressionistellingyoungboysthattheyareverysmart,andtellingyounggirlsthattheyareverypretty.”

- Faruk Ates @kurafire

MeriWilliams,ChromeRose @Geek_Manager

SoHowDoWeMoveRightWay?

1. STOPallowingunderprivilegedgroupstobepushedaway

(actively/deliberatelyORpassively/unintentionally)

2. STARTbuildingactivelyinclusiveenvironments

MeriWilliams,ChromeRose @Geek_Manager

SomeThingsThatWork…

(someofthesesurprisedme)

MeriWilliams,ChromeRose @Geek_Manager

ReduceFear

Increasingopportunitiesisworthy&important.

Butreducingfearisequallyso.

(tips:reduceimpactoffailure,riskofhumiliation,acknowledgeriskISDIFFERENTfor

thoseinunderprivilegedgroups)

MeriWilliams,ChromeRose @Geek_Manager

EDUCATEYOURSELF&OTHERSABOUTPRIVILEGE&IMPLICITBIAS

Ifyoukeepdoingwhatyoualwaysdid,you’llkeepgettingwhatyoualwaysgot

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

Privilege=DifficultySettingofGameofLife

http://whatever.scalzi.com/2012/05/15/straight-white-male-the-lowest-difficulty-setting-there-is/

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

ImplicitBias

VeryinterestingHarvardresearchintoimplicitbias– wedon’trealise it,arenotACTIVELYbutratherPASSIVELYdiscriminating

Thereisasitewithtestsyoucandothatrevealyourbias:https://implicit.harvard.edu/implicit/

MeriWilliams,ChromeRose @Geek_Manager

http://xkcd.com/385/

MeriWilliams,ChromeRose @Geek_Manager

ChecktheSignalsYouSend

• Logisticsmatter– doallyoureventsexcludepeopleinparticulargroups?(e.g.thosewithcaringresponsibilities)

• Peoplecan’tjudgeyourintent– onlyyouractions(youcanharmwithoutmeaningto)

• Languagematters(whatdefaultareyouassuming?)

MeriWilliams,ChromeRose @Geek_Manager

CheckIfSystemsareLoadedCompaniesthatassesseffectiveness/performanceandthenAUTOMATEpayrisesbasedonthistendtoreducethegenderpaygap.

Oneinterpretation:“Pitchingforapayrise”inherentlyfavours men,whotendtobemoreconfidentintheirabilitiesandmorecomfortabletalkinguptheirresults.

Shy/humbleguyssuffertoo.

MeriWilliams,ChromeRose @Geek_Manager

JohnnyCleggTheytaughtustoforgetourpastAndlivethefutureintheirimage

…Theysaid

“LearntospeakalittlebitofEnglish,Don’tbescaredofasuitandtie.”

Learntowalkinthedreamsoftheforeigner.Iamathirdworldchild.

MeriWilliams,ChromeRose @Geek_Manager

MOSTADVICEREADSAS“BEMORELIKEASTRAIGHTCISAMERICANWHITEGUY”Findingawaytobesuccessfulandstillbeyourselfisimportant

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

MeriWilliams,ChromeRose @Geek_Manager

FrameGuidanceAltruistically

• Advicewhichfocusesonhowto“dobetterforyourself”hasaverylimitedappeal.(ala“stealmorepie”)

• Altruisticadvice(ala“bakemorepie”)appealstoamuchbroaderaudience(includingnon-individualisticcultures…)

MeriWilliams,ChromeRose @Geek_Manager

WhenWeReframedNetworking…

MeriWilliams,ChromeRose @Geek_Manager

VALUETHEWHATOVERTHEHOW

Knowwhenpeopleneedtellingwhattodo(Hint:it’snotoften)

Helpthemgetwhattheyneedtherestofthetime (Hint:notjustsomeoneelsetellingthemwhattodo)

Learn,practise,usecoachingskills

MeriWilliams,ChromeRose @Geek_Manager

Asmuchas40%better

Muchenergyisspentifyouhavetohideyourprivatelife,orpretendtobesomethingyou’renot

MeriWilliams,ChromeRose @Geek_Manager

RoleModelingMatters

• Whenawomanpresents/representsatrecruitmentevents,morewomenapply

• Whenyoupresentamonoculture,peoplemakeassumptionsyouwon’tlike

MeriWilliams,ChromeRose @Geek_Manager

“DidYouAlwaysKnowYouWantedtoBeSoSenior?”

Menleaderstendtosay:“Yes,IalwaysknewIcoulddomore.”

Women leaderstendtosay:“No,butmymentorsbelievedinme,andItrustedtheywereright.”

MeriWilliams,ChromeRose @Geek_Manager

TheMostImportantQuestion

BestpredictorofrecruitmentANDretention?Someone’sabilitytoagreewith:

“Someonelikemecanbesuccessfulhere”

MeriWilliams,ChromeRose @Geek_Manager

CraftInclusiveEnvironments

1. AmIEXPECTED here?

2. AmIRESPECTED here?

3. CanIBEMYSELFandBESUCCESSFULhere?

MeriWilliams,ChromeRose @Geek_Manager

PracticalDiversity1) Assumefear.Understandrisk.Thenfocusonreducing.2) Advisepeopletobakemorepie,notstealmorepie.3) Understand&educateaboutprivilege&implicitbias.4) Connectpeoplewithrolemodels.5) Growmorerolemodels.Encouragethemtobevisible.6) “Someonelikemecanbesuccessfulhere?”7) Tellpeopleyoubelieveinthattheycan.8) Tellpeopleyoubelieveinthattheyaretherebecauseoftheir

skills.(noonelikesbeingadiversitystat)9) FindwaysforALLto betruetoselfANDsuccessful.10) Lookatwhetheryourprocesses/systemsdiscriminate.Fix.

MeriWilliams,ChromeRose @Geek_Manager

SPACETOBEAWESOME=

+PURPOSE (DoIbelieveinWHY?)+AUTONOMY (DoIgetasayinWHAT?)+MASTERY (AmIproudofHOW?)+INCLUSION (DoIBELONGHERE?)

- ANYNEGATIVEFACTORSTHATDETRACT

MeriWilliams,ChromeRose @Geek_Manager

CraftInclusiveEnvironments

1. AmIEXPECTED here?

2. AmIRESPECTED here?

3. CanIBEMYSELFandBESUCCESSFULhere?

MeriWilliams,ChromeRose @Geek_Manager

EVERYROLEIS

CAPABLEOFVIRTUOSITY

MeriWilliams,ChromeRose @Geek_Manager

GO!SHAPE/MAKESPACE

BEAWESOMEBEINCLUSIVE

AndthankyouforparticipatingJ

Needhelp?meri@chromerose.co.uk

MeriWilliams,ChromeRose @Geek_Manager