Challenges and solutions

government-Challenges of E

Two success stories from IndiaFatma Al-sayegh

Agenda

About Andhra Pradesh.

Challenges of E-government.

Strategies of E-government.

the big picture

Success stories from Andhra Pradesh.

CARD

E-seva Redefining Citizen Services

Andhra Pradesh

- 75.7 million population.

- 275,000 sq. kms of area.

- over 1000 kms of coastline

- 5th largest state in India.

Known for :

Information technology

Cement & steel Industry

Pharmaceutical Industry

Economic Development

Quality of life

Good Governance

Investments in IT

Exports of software

Employment

IT for Education

IT for healthcare

IT for Rural Development

Efficiency of government

agencies.

Any time , any where

citizen services.

E-government Imperatives..

Service

Technology Related

Governance

CARDS

Problems of conventional systems..

Delays

Lack of Transparency

Dererioration of quality

The CARD Process

Number of citizens served

Services Provided..

E-seva concept

E seva Benefits1. Efficient Service.

2. Scalable Architecture.

3. All Services across the same counter.

4. 805,805 citizens served.

5. Average Time Taken for Service

2 minutes at non-peak time

15 minutes at peak time (11 am -1 pm)