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government-Challenges of E
Two success stories from IndiaFatma Al-sayegh
Agenda
About Andhra Pradesh.
Challenges of E-government.
Strategies of E-government.
the big picture
Success stories from Andhra Pradesh.
CARD
E-seva Redefining Citizen Services
Andhra Pradesh
- 75.7 million population.
- 275,000 sq. kms of area.
- over 1000 kms of coastline
- 5th largest state in India.
Known for :
Information technology
Cement & steel Industry
Pharmaceutical Industry
Economic Development
Quality of life
Good Governance
Investments in IT
Exports of software
Employment
IT for Education
IT for healthcare
IT for Rural Development
Efficiency of government
agencies.
Any time , any where
citizen services.
E-government Imperatives..
Service
Technology Related
Governance
CARDS
Problems of conventional systems..
Delays
Lack of Transparency
Dererioration of quality
The CARD Process
Number of citizens served
Services Provided..
E-seva concept
E seva Benefits1. Efficient Service.
2. Scalable Architecture.
3. All Services across the same counter.
4. 805,805 citizens served.
5. Average Time Taken for Service
2 minutes at non-peak time
15 minutes at peak time (11 am -1 pm)