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9-1-1 & EVOLUTION OF PUBLIC SAFETY COMMUNICATION SYSTEMS
CHERYL BLEDSOE, TECHNOLOGY MANAGER AT CLACKAMAS 911
PRESENTED AT THE RDPO PROGRAM COMMITTEE, JUNE 16, 2015
OBJECTIVES• Paint the Picture of 9-1-1 Technologies
• Describe Planning Drivers
• Define Goals & Future Activities at Federal, State, Regional and Local 9-1-1 levels
• What Does this Mean for Other RDPO Working Groups?
WHAT IS 9-1-1 TO A 9-1-1 AGENCY?
TELEPHONE
Types of Incoming Calls
• Landlines
• Wireless
• VOiP | Digital
• Business | PBX Systems
Logging Recorders
Text-2-911 Interface
RADIO
Analog-Digital Radio
• 11 frequency bands
• Microwave Bands
• Broadband
Paging
Station Alerting
Dispatch Console Radio
COMPUTER-AIDED DISPATCH (CAD)
Different CAD Systems
CAD2CAD Interface | Enterprise Service Bus
Significant Hardware & Furniture
Interactive Mapping
Automatic Vehicle Location
WHAT IS 9-1-1 TO A 9-1-1 AGENCY?
CONNECTIVITY & NETWORKING
Pathways for Connectivity
• Fiber
• Microwave
• Commercial Broadband
• Public Safety Broadband FirstNet
Virtualization
Cyber Security
REDUNDANT POWER
Universal Power Supplies (UPS)
• Building-Wide
• At Work Stations
Fuel Storage
Load Testing
Preventative Maintenance
BACKUP CENTERS
911 Reroutes
Disaster Recovery Plan
Backup Center Logistics & Exercises
FACTORS WHICH DRIVE 9-1-1 CHANGES
Legislation• FCC Mandates• State Law• Court Rulings
Evolution of Tech• End of Life• End of Support• Constant Innovation
Peer Pressures• Public Expectations• Best Practices• Neighboring
Jurisdictions
COORDINATION AMONG PSAP’S
NATIONAL
For Advisory Input…
FCC Committees
APCO Int’l
NENA
STATEWIDE
SIEC
PSAP Advisory Committee
Next Gen 911 Ops & Tech Committees
Quarterly Meetings between Oregon APCO & State of Oregon
REGIONAL
PDCC
• Since 2006
• Large • City of Portland
• WCCCA
• Medium• Clackamas County
• CRESA
• Small• Columbia County
• Cowlitz County
• City of Lake Oswego
• AMR / MWA
• Secondary PSAP• Port of Portland
PDCC COORDINATION DETAILS
• Monthly Meetings at the Portland Airport (3rd Tuesday at 1:00 p.m.)
• IGA-Based Organization
• Annual Budget = $160K which is cost-shared on PSAP-Size Based Formula
• Organizational Purpose
• Manage Regional Projects (CAD2CAD, Text-2-911, Public Education)
• Apply for Grants for regional-based projects
• Manage TICP | Inventory of Communication Assets
• Coordinate training & exercise
• Strengthen Redundancy & Continuity Among PSAP’s
NEXT GENERATIONS OF 9-1-1 TECHNOLOGY • Telephone Systems:
• Migration from Frame Relay to IP-Based Network
• Web-Based Interim Solution for Text-2-911
• Not Available Yet: Integration of Text-2-911 Capabilities into the Phone System
• Radio Systems:
• VHF Systems: Should be upgraded Lack of Desire to Fund Two Radio Systems
• Migration from Analog to Digital 800 MHz Systems
• In-Progress in Portland and Clark County
• To Be Funded in Clackamas & Washington Counties
NEXT GENERATIONS OF 9-1-1 TECHNOLOGY • Computer Aided Dispatch Systems:
• Unification in Clark & Cowlitz Counties via Intergraph
• Unification Project coming for WCCCA, CCOM, LOCOM with additional interest
• Not Yet Available: CAD Systems that integrate Data & Graphics Inputs (Pictures, Video, WebCams, Drones)
• CAD-2-CAD:
• Committee formed to evaluate Enterprise Bus Replacement within 2-3 years
• Migration of data to open source
• Logging Recorders:
• Currently record voice
• Not Yet Available: Recommendations on storage methods or solutions for Next Generation
NEXT GENERATION 9-1-1 OPERATIONAL CONCERNS
• Personnel
• Data Management added to Voice: Changes recruitment, training and operational processes
• Not Yet Available: Unclear whether role will be simply data acquisition or decision-making role
• Space Considerations
• Most dispatch centers have little “visual real estate” left for expansion of technology
• Cyber Security
• Web-Based Applications added by User Agencies increases access points
• More “Connected” infrastructures increase risk of large-scale system outages
WHAT THIS MEANS FOR RDPO DISCIPLINES
• Interoperability is tricky and not a linear progression
• Depending on local and regional investment, we stand to lose coverage and functionality without strong levels of support
• Data Management Practices are becoming Increasingly Complex
• Need to thoughtfully plan and evaluate span of control for dispatchers and users
• “Just because a mobile app looks great, must be evaluated from workload and security perspectives”
• Technological Evolution Will Trickle Down to All Users Eventually
• Cyber Security Needs to Become a Regional Priority
• For planning, penetration testing and response-level readiness.
POSSIBLE REGIONAL INVESTMENTS
• Enterprise Service Bus Replacement (2016)
• Public Education (2016)
• End User Equipment (Radios, Tablets, AVL/GPS)
• Cyber Security
•Other, as yet, undetermined future technologies????
QUESTIONS / DISCUSSION
PDCC Chair: Steve Watsonswatson@columbia911.com
Program Committee PDCC Delegate:Cheryl Bledsoecbledsoe@Clackamas.us 503-722-6708
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