9-1-1 & EVOLUTION OF PUBLIC SAFETY COMMUNICATION SYSTEMS

CHERYL BLEDSOE, TECHNOLOGY MANAGER AT CLACKAMAS 911

PRESENTED AT THE RDPO PROGRAM COMMITTEE, JUNE 16, 2015

OBJECTIVES• Paint the Picture of 9-1-1 Technologies

• Describe Planning Drivers

• Define Goals & Future Activities at Federal, State, Regional and Local 9-1-1 levels

• What Does this Mean for Other RDPO Working Groups?

WHAT IS 9-1-1 TO THE PUBLIC?

WHAT IS 9-1-1 TO FIRST RESPONDERS?

WHAT IS 9-1-1 TO A 9-1-1 AGENCY?

TELEPHONE

Types of Incoming Calls

• Landlines

• Wireless

• VOiP | Digital

• Business | PBX Systems

Logging Recorders

Text-2-911 Interface

RADIO

Analog-Digital Radio

• 11 frequency bands

• Microwave Bands

• Broadband

Paging

Station Alerting

Dispatch Console Radio

COMPUTER-AIDED DISPATCH (CAD)

Different CAD Systems

CAD2CAD Interface | Enterprise Service Bus

Significant Hardware & Furniture

Interactive Mapping

Automatic Vehicle Location

WHAT IS 9-1-1 TO A 9-1-1 AGENCY?

CONNECTIVITY & NETWORKING

Pathways for Connectivity

• Fiber

• Microwave

• Commercial Broadband

• Public Safety Broadband FirstNet

Virtualization

Cyber Security

REDUNDANT POWER

Universal Power Supplies (UPS)

• Building-Wide

• At Work Stations

Fuel Storage

Load Testing

Preventative Maintenance

BACKUP CENTERS

911 Reroutes

Disaster Recovery Plan

Backup Center Logistics & Exercises

FACTORS WHICH DRIVE 9-1-1 CHANGES

Legislation• FCC Mandates• State Law• Court Rulings

Evolution of Tech• End of Life• End of Support• Constant Innovation

Peer Pressures• Public Expectations• Best Practices• Neighboring

Jurisdictions

CHALLENGES

Infrastructure Costs = Millions

Solutions Evolving & Unknown

Planning Timelines = Long

COORDINATION AMONG PSAP’S

NATIONAL

For Advisory Input…

FCC Committees

APCO Int’l

NENA

STATEWIDE

SIEC

PSAP Advisory Committee

Next Gen 911 Ops & Tech Committees

Quarterly Meetings between Oregon APCO & State of Oregon

REGIONAL

PDCC

• Since 2006

• Large • City of Portland

• WCCCA

• Medium• Clackamas County

• CRESA

• Small• Columbia County

• Cowlitz County

• City of Lake Oswego

• AMR / MWA

• Secondary PSAP• Port of Portland

PDCC COORDINATION DETAILS

• Monthly Meetings at the Portland Airport (3rd Tuesday at 1:00 p.m.)

• IGA-Based Organization

• Annual Budget = $160K which is cost-shared on PSAP-Size Based Formula

• Organizational Purpose

• Manage Regional Projects (CAD2CAD, Text-2-911, Public Education)

• Apply for Grants for regional-based projects

• Manage TICP | Inventory of Communication Assets

• Coordinate training & exercise

• Strengthen Redundancy & Continuity Among PSAP’s

NEXT GENERATIONS OF 9-1-1 TECHNOLOGY • Telephone Systems:

• Migration from Frame Relay to IP-Based Network

• Web-Based Interim Solution for Text-2-911

• Not Available Yet: Integration of Text-2-911 Capabilities into the Phone System

• Radio Systems:

• VHF Systems: Should be upgraded Lack of Desire to Fund Two Radio Systems

• Migration from Analog to Digital 800 MHz Systems

• In-Progress in Portland and Clark County

• To Be Funded in Clackamas & Washington Counties

NEXT GENERATIONS OF 9-1-1 TECHNOLOGY • Computer Aided Dispatch Systems:

• Unification in Clark & Cowlitz Counties via Intergraph

• Unification Project coming for WCCCA, CCOM, LOCOM with additional interest

• Not Yet Available: CAD Systems that integrate Data & Graphics Inputs (Pictures, Video, WebCams, Drones)

• CAD-2-CAD:

• Committee formed to evaluate Enterprise Bus Replacement within 2-3 years

• Migration of data to open source

• Logging Recorders:

• Currently record voice

• Not Yet Available: Recommendations on storage methods or solutions for Next Generation

NEXT GENERATION 9-1-1 OPERATIONAL CONCERNS

• Personnel

• Data Management added to Voice: Changes recruitment, training and operational processes

• Not Yet Available: Unclear whether role will be simply data acquisition or decision-making role

• Space Considerations

• Most dispatch centers have little “visual real estate” left for expansion of technology

• Cyber Security

• Web-Based Applications added by User Agencies increases access points

• More “Connected” infrastructures increase risk of large-scale system outages

WHAT THIS MEANS FOR RDPO DISCIPLINES

• Interoperability is tricky and not a linear progression

• Depending on local and regional investment, we stand to lose coverage and functionality without strong levels of support

• Data Management Practices are becoming Increasingly Complex

• Need to thoughtfully plan and evaluate span of control for dispatchers and users

• “Just because a mobile app looks great, must be evaluated from workload and security perspectives”

• Technological Evolution Will Trickle Down to All Users Eventually

• Cyber Security Needs to Become a Regional Priority

• For planning, penetration testing and response-level readiness.

POSSIBLE REGIONAL INVESTMENTS

• Enterprise Service Bus Replacement (2016)

• Public Education (2016)

• End User Equipment (Radios, Tablets, AVL/GPS)

• Cyber Security

•Other, as yet, undetermined future technologies????

QUESTIONS / DISCUSSION

PDCC Chair: Steve Watsonswatson@columbia911.com

Program Committee PDCC Delegate:Cheryl Bledsoecbledsoe@Clackamas.us 503-722-6708