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How to mitigate crisis in Food & Beverage industry?
Servers should check the reactions of diners.
If food is left unfinished or guests seemed unhappy about their food, the servers should probe for
more feedback.
And if it is a case of food quality, then the meal should be complimentary.
I know of a local restaurant that does this and they are doing well both in terms of
reviews and sales.
When customers are paying their bills, ensure that they had a good meal. Otherwise, invite them back with a free
meal voucher.
Suppose a customer walks away feeling shortchanged, not only will they not return but if they talk about their experience online, you stand
to lose potential customers.
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