Langham Presentation Template

INFUSION: COMPANY NAME

INFUSION: AGENDA

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTRODUCTION

INFUSION: INTRODUCTION

Corporate Overview

• Founded in 1988

• Corporate HQ in Indianapolis, IN

• 306,000 sq. ft. corporate facility

• Expertise in Supply Chain Consulting, Freight Management and Transportation Optimization Programs

• 30 Fortune 1000 Clients, management of $85 Million in Transportation Spend

(continued)

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Freight Management

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International

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Corporate Overview (continued)

• Capabilities—Domestic and International Transportation, Fulfillment, Distribution and Warehousing

• Langham Airport Logistics (LAL)

• Single-Source Solution with 24/7 Operations Support Staff

• Visibility—Centralized Data Collection, Web Tools and Reporting

INFUSION: INTRODUCTION

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Freight Management

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International

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RESULTS

Corporate Milestones

• Awarded Entrepreneur of the Year by Ernst and Young (2000)

• Langham builds state-of-the-art corporate facility (2001)

• Presidential visit (2003)

• Listed in Forbes Magazine’s “Fastest growing companies in America”

• Langham celebrated 20 years in business (2008)

• WBE

• ISO Certified

• Six Sigma Black Belts

INFUSION: INTRODUCTION

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Corporate Bios (if necessary, created by user)

INFUSION: INTRODUCTION

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INTRODUCTION

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SOLUTION:

Freight Management

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International

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INFUSION: SC

INFUSION: SC PHILOSOPHY

• To listen to our clients, ask relevant questions and provide impactful solutions

• To treat our client’s challenges as our challenges

• To take full and absolute responsibility for our client’s complete satisfaction, each and every day

• To offer perspectives, ideas, and innovations that go above and beyond expectations

• To go beyond the role of a traditional 3PL by learning not only client’s processes, but their business philosophies as well

• To continue to innovate as it relates to technology and utilize the most efficient and effective solutions for the job without prejudice

• To do whatever it takes to delight our clients

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

INFUSION: SC

What is INFUSION?

A proven process that integrates your supply chain with technology, our people, and our best practices in order to centralize data, elevate visibility, optimize throughput, and increase profitability.

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

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International

Warehousing

Fulfillment

RESULTS

INFUSION: COMPANY NAME

INFUSION: COMPANY NAME

Company’s Current Situation

(customized per meeting)

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

Fulfillment

RESULTS

INFUSION: FREIGHT MANAGEMENT (FM)

INFUSION: FM

“Our supply chain used to manage us until we implemented Langham’s Infusion program. Now, we efficiently manage our inbound freight, our carriers and our vendors.”

Manager, Inbound Supply ChainFortune 100 Food and Beverage Company

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INTRODUCTION

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SOLUTION:

Freight Management

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INFUSION: FM

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SOLUTION:

Freight Management

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ON-BOARDING

• Defined and repeatable

• Customized statement of work

• Dedicated project management

• Compliance management

• Site visits/on-site start-up

• Program communication management

• Review and refinement

INFUSION: FM

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SOLUTION:

Freight Management

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International

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OPERATIONS

• Single point of contact

• Dedicated customer service

• 24/7 operations staff

• Tactical operations execution

INFUSION: FM

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

Fulfillment

RESULTS

OPERATIONS

Shipment Level Optimization

• Lane review

• Transit time/service

• Mode conversion

• Consolidation opportunities

• Cost avoidance/questions

• Identification and reason coding

INFUSION: FM

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INTRODUCTION

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SOLUTION:

Freight Management

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International

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OPERATIONS

Tender and Book

• Automated tendering

• Langham network

• Company routing guide

• Book load/update system

• Shipment information

INFUSION: FM

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

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OPERATIONS

Proactive Tracking and Tracing

• Defined tracking process

• EDI

• Tracking “bot”

• Carrier GPS capabilities

• Exception Management

• POD and signature

INFUSION: FM

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SOLUTION:

Freight Management

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MANAGEMENT REPORTS and DASHBOARDS

• Customized reporting

• Web portal

INFUSION: FM

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SOLUTION:

Freight Management

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International

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FREIGHT MANAGEMENT ANALYSIS

• Ongoing cost reduction

• Performance review

• Review of data

›Opportunity analysis and savings

›Trending

›Recommendations

›Dynamic review

›Monthly/Quarterly summary

›Collaboration and next steps

INFUSION: FM

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SOLUTION:

Freight Management

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COMPLIANCE AUDIT

• Link freight payment data

• Cross reference freight payment data vendor with Langham data

• Program and plant champion “commitment review”

• Collaboratively, develop non-compliant action plan

• Demonstrate cost of non-compliance

INFUSION: FM

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SOLUTION:

Freight Management

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RESULTS

ONGOING MANAGEMENT AND REVIEW

• Weekly plant conference calls

• Initial/ongoing program review›14, 28, 45, 90 days

›Review Process (ISO QSP-721)

• Plant compliance review

• Carrier compliance and score-carding

• Reporting

INFUSION: FM

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RESULTS

INFUSION: FREIGHT MANAGEMENT

Since May 2002

• Year Over Year Direct Dollar Cost Savings—$6.5 million to date

• Dramatic Expedite Freight Spend Reduction—$1.3 million to date

• Improved On-Time Deliver—99.98%

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INTRODUCTION

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SOLUTION:

Freight Management

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Warehousing

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RESULTS

INFUSION: DOMESTIC

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

ON-BOARDING

• Defined and repeatable

• Customized statement of work

• Dedicated project management

• Compliance management

• Site visits/on-site start-up

• Program communication management

• Review and refinement

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

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International

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OPERATIONS

• 24/7 operations staff

• Staffed 6 days a week

• Assigned subject experts (Deep Bench)

• Tactical operations execution›Extension of your logistics

• On-site partners

INFUSION: DOMESTIC

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

OPERATIONS

Shipment Level Optimization

• Routing review

• Transit time/service

• Mode conversion

• Consolidation opportunities

• Cost avoidance/questions

INFUSION: DOMESTIC

HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

OPERATIONS

Tender and Book

• Automated tendering/EDI

• Langham partners

• Book Load/Update

• Shipment information

• Visibility, control, and compliance

INFUSION: DOMESTIC

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

OPERATIONS

Proactive Tracking and Tracing

• Defined tracking process

• EDI

• Tracking “bot”

• Carrier GPS capabilities

• Exception Management

• POD and signature

• 24/7

INFUSION: DOMESTIC

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

VISIBILITY

Management Reports and Dashboards

• Customized reporting

• Web portal

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

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VISIBILITY

Optimization Analysis

• Ongoing cost reduction

• Performance review

• Review of data

›Opportunity analysis and savings

›Trending

›Recommendations

›Dynamic review

›Monthly/Quarterly summary

›Collaboration and next steps

INFUSION: DOMESTIC

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

COMPLIANCE AUDIT

• Collaboratively, develop non-compliant action plan

• Demonstrate cost of non-compliance

• Carrier management relations

• QMS audits and review

• Car’s and Par’s

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

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RESULTS

ONGOING MANAGEMENT AND REVIEW

• Daily Sunrise Meetings

• KPI management

• QMS Audits and review

• Carrier reviews

• Customer satisfaction reviews

• Subject expert reviews

INFUSION: DOMESTIC

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INTRODUCTION

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SOLUTION:

Freight Management

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International

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RESULTS

INFUSION: DOMESTIC

In one year Langham’s clients saw:

• 45% increase in receiving productivity

• 100% on-time performance

• 20% savings in transportation costs

• 0.70% claims ratio

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

INFUSION: INTERNATIONAL

HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

ON-BOARDING

• Defined and repeatable

• Customized statement of work

• Dedicated project management

• Compliance management

• Site visits/on-site start-up

• Program communication management

• Review and refinement

• Acute vendor selection process

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

OPERATIONS

• Single point of contact

• Dedicated customer service

• 24/7 operations staff

• Tactical operations execution

›Cross-trained staff on inbound/outbound

›DG (IATA/Ocean) certified staff

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

OPERATIONS

Shipment Level Optimization

• Routing review

• Transit time/service requirements

• Mode conversion

• Consolidation opportunities

• Cost avoidance/questions

• Review of documentation

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

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RESULTS

INFUSION: INTERNATIONAL

OPERATIONS

Coverage and Booking

• Import and Export

• Worldwide coverage

• Door-to-door delivery

• Brokerage partnership› Air and Ocean

› Break bulk, oversized accepted

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

OPERATIONS

Proactive Tracking and Tracing

• Appointment times

• Transit times

• Traceability

• Railway tracking twice/day

• Exception Management

• POD and signature

• Verify all communication flow between ocean line, port, trucks

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

VISIBILITY

Reporting

Customized reporting

• Standardized information

• Web portal

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: INTERNATIONAL

COMPLIANCE

• Maintain regulation compliance

• Maintain paperwork accuracy›Customs and NAFTA

• Transportation insurance

• Incoterms

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INTRODUCTION

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SOLUTION:

Freight Management

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RESULTS

INFUSION: INTERNATIONAL

Advanced Biotech was able to realize its goal of decreasing their transportation spend dramatically by transitioning their products from the air to the ocean.

• Made possible by:

› Langham’s long-standing relationships around the globe

› Developing very detailed processes

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

INFUSION: WAREHOUSING

HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSINGON-BOARDING

• Defined and repeatable

• Customized statement of work

• Dedicated project management

• Compliance management

• Customizable report development

• IT warehouse management system configuration

• Site visits/On-site startup

• Program communication management

• Review and refinement

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

OPERATIONS

• Single point of contact

• Dedicated customer service

• 24/7 operations staff

• Tactical operations execution

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

OPERATIONS

Process Development and Job Aid

• Functional area specific

• Customer requirement driven

• ISO compliant

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

OPERATIONS

Receiving

• Trailer and container unloading

• Consolidation

• Inspection and inventory put-away

• Cross-docking

• Lot control tracking and traceability

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

OPERATIONS

Order Receipt and Processing

• Web portal access and order entry

• Distribution center team

• WMS maintenance

• Order processing

• Outbound distribution

• Inventory management

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

VISIBILITY

Management Reports and Dashboards

• Activity reports

• Activity-based time studies

• Cycle counts

• Inventory turns

• Metrics›Pick accuracy›Fill rates/efficiency

• Web portal

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

COMPLIANCE

• ISO yearly quality audit

• TSA safety regulations

• FDA regulations

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: WAREHOUSING

PROCESS IMPROVEMENT

• Kaizen events

• 5S visual management

• Special project management

• Continuous improvement project teams

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INTRODUCTION

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SOLUTION:

Freight Management

Domestic

International

Warehousing

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INFUSION: WAREHOUSING

In May of 1997 Langham opened a customized facility built to meet a MAJOR INDUSTRIAL MANUFACTURER’S specific needs.

• Now operates 7 days a week with 17 full-time employees

• Now processes between 300 and 400 shipments a day, ranging in size from 1lb. to 35,000 lbs.

• Continues to ship to customers around the globe

• Achieves a 99.3% pick and ship accuracy

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

INFUSION: FULFILLMENT

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

ON-BOARDING

• Defined and repeatable

• Customized statement of work

• Dedicated project management

• Compliance management

• Site visits/On-site startup

• Program communication management

• Review and refinement

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

OPERATIONS

• Single point of contact

• Dedicated customer service

• 24/7 operations staff

• Tactical operations execution

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

OPERATIONS

Process Development and Job Aid

• Functional area specific

• Customer requirement driven

• ISO compliant

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

OPERATIONS

Order Receipt and Processing

• Web portal access and order entry

• Distribution center team

• WMS maintenance

• Order processing

• Outbound distribution

• Inventory management

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

VISIBILITY

Management Reports and Dashboards

• Metrics›Pick accuracy

• Activity reports

• Cycle counts

• Time studies

• Web portal

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

COMPLIANCE

• ISO yearly quality audit

• TSA safety regulations

• FDA regulations

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

PROCESS IMPROVEMENT

• Kaizen events

• 5S visual management

• Special project management

• Continuous improvement project teams

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: FULFILLMENT

HOME

INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

In March of 2007, Firestone worked with Langham to develop a way to better manage their Rite-Ride Kits. Langham now handles 120,000 kits annually.

• 25% decrease in direct labor cost

• 30% decrease in set-up cost using Kaisen events

• Visual workplace management and preventative quality processes implemented reduced PPM levels from 1500 to below 500

INFUSION: COMPANY NAME

INFUSION: COMPANY NAME

Roll-out process

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INTRODUCTION

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SOLUTION:

Freight Management

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International

Warehousing

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RESULTS

INFUSION: COMPANY NAME

Expected Results/Dividends

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

INFUSION: COMPANY NAME

POTENTIAL PITFALLS

• Misaligned Goals

• Internal politics

• Conflicting priorities

• Resources

• Internal infrastructures (scalability, seasonality, etc.)

• Training and Turnover

(continued)

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: COMPANY NAME

HOME

INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

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RESULTS

POTENTIAL PITFALLS (continued)

• Internal systems and IT resource responsiveness

• Internal systems scalability

• Undeveloped internal system capabilities

• Absence of internal program expertise

• Unproven internal program processes

INFUSION: COMPANY NAME

KEYS TO SUCCESS

• Internal champion/Steering committee

• Open communication

• Establishment of well-defined program goals

• Definition of business rules

• Collaborative problem solving/resolution

• Solid implementation/proven on-boarding process

• Expertise

• Technology

• Call center technology

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INTRODUCTION

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SITUATION

SOLUTION:

Freight Management

Domestic

International

Warehousing

Fulfillment

RESULTS

INFUSION: COMPANY NAME

Next Steps

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INTRODUCTION

INFUSION

SITUATION

SOLUTION:

Freight Management

Domestic

International

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RESULTS

INFUSION: THANK YOU