Communication-Negotiation skills

Communication skills

By: Sherif shawkiDoaa saber

All Copy Rights Saved to the 7th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/2012 www.scci-cu.com

Topic Code: SFK-03-2011

Instructed on: 2-Dec-2011 | Session: #03

Communication skillsBy:Sherif shawki

Doaa saber

Agenda 1. Communication cycle2. Types of communication3. How to win friends and influence

people4. Dos & donts5. Active listening 6. Communication barriers7. What is negotiation 8. Negotiation behaviour 9. BATNA/win-win

Communication cycle

Types of communication

Verbal7%

Vocal 38%

Visual55%

How to win friends & influence people

• 3 fundamental teqniches in handling people• 6 ways to make people like you

Communication cycle

3 Fundamental Techniques in Handling People1. Don’t criticize, condemn or complain.

How to win friends & influence people

3 Fundamental Techniques in Handling People2. Give honest and sincere appreciation.

How to win friends & influence people

3 Fundamental Techniques in Handling People3. Arouse in the other person an eager want.

How to win friends & influence people

6 ways to make people like you1. be a good listener.

How to win friends & influence people

6 ways to make people like you2. Talk in terms of the other person’s interests.

How to win friends & influence people

6 ways to make people like you3. Follow up afterwards

How to win friends & influence people

6 ways to make people like you4. Remember names.

How to win friends & influence people

6 ways to make people like you5. Remember birthdays

How to win friends & influence people

6 ways to make people like you6. be yourself.

Dos & Donts

• Listen with opened arms and legs and body forward• Keep eye contact.• Ensure the agreement.• Use terms like yes and certainly.• Rephrase

Dos & Donts

• Interrupt, try to finish the sentence for the sender.• Smoke, bite nails, or chew pens.• Tap finger or feet.• Openly disagree like (no).• Say, yes but …

Game

Active listening

Active listening

• Focus on what they are saying.

Active listening

• Show intrest

Active listening

• Take notes.

Active listening

• Ask questions.

Communication barriers

1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers

Communication barriers

1. Psychological Barriers

Communication barriers

2.language barrier

Communication barriers

3. Individual linguistic ability

Communication barriers

4. Physical barriers

Communication barriers

5. Emotional barriers

What’s negotiation?!

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Negotiation Behavior

RED Blue Purple

Gavin Kennedy (The New Negotiating Edge) describes 3 types of behaviour that we can display and encounter when in a negotiating situation

RED Behavior

• Manipulation• Aggressive• Intimidation• Exploitation• Always seeking the best for you• No concern for the person you are

negotiating with

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BLUE Behavior

• Win-win approach• Cooperation• Trusting• Pacifying• Relational• Giving

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PURPLE Behavior

• Give me some of what I want (red)• I’ll give you some of what you want

(blue)• Deal with people as they are not how you think they are• Good intentions• Two way exchange• Open

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Negotiation Approaches

BATNABestAlternative ToaNegotiated Agreement

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BATNA cont

• BATNAs tell you when to accept and when to reject an agreement – When a proposal is better to your

BATNA, ACCEPT IT. – When a proposal is worse than your

BATNA, REJECT IT.

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Win-Win Negotiation

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Game

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Summary Communication CycleTypes of CommunicationHow to Win Friends and Influence

PeopleDos & Don’tsActive ListeningCommunication Barriers What is negotiation Negotiation behaviour BATNA/win-win

Questions

Thank you